TCL C715 HDMI ARC output issue (Low volume) after OTA update

[signusx10]

My TCL 55C715 received just received an OTA update just yesterday. After reboot, I have an issue with audio output through HDMI ARC. If I select PCM or Passthrough in the audio menu the volume output is too low even if the soundbar (Sony HT-RT3) is at max volume., only, if I select Auto in TV audio menu has a normal volume but just stereo. If I use Netflix in Auto the sound is 5.1 but in YouTube, the 5.1 test in Auto the rear speakers don't work

 

[jcor1080]

I hace the same problem, with an onkyo receiver, please upload the old firmware

 

[signusx10]

I hace the same problem, with an onkyo receiver, please upload the old firmware

Don't have previous firmware version

 

[Hihellodfg1]

My TCL 55C715 received just received an OTA update just yesterday. After reboot, I have an issue with audio output through HDMI ARC. If I select PCM or Passthrough in the audio menu the volume output is too low even if the soundbar (Sony HT-RT3) is at max volume., only, if I select Auto in TV audio menu has a normal volume but just stereo. If I use Netflix in Auto the sound is 5.1 but in YouTube, the 5.1 test in Auto the rear speakers don't work

What is your firmware

 

[signusx10]

What is your firmware

LF1V634

 

[Hihellodfg1]

Try V631

http://as-update.cedock.com/apps/resource2/V8R851T02/V8-R851T02-LF1V631/FOTA-OTA/V8-R851T02-LF1V631.018605.zip

 

[umerkiani]

I am having exact same issue with My TCL 65P8S

 

[stasiof]

Don't have previous firmware version

What has been your previous version ?

 

[umerkiani]

My Software version is LF1V634 and my TV Model is 65P8S

 

[umerkiani]

Has anyone found a fix for this issue?

 

[MorbidBrain]

You should try to install the latest official version (V645). Maybe the problem is fixed by now.

 

[melkwt]

Hello i have TCL 65C715 OS version V5.2.0 software version V8-R851T02-LF1V634.018640
Recently i am facing same issue no sound on onkyo avr when selected passthrough or PCM. only auto option gives stereo sound while playing through VLC.
Any solutions ? My location is kuwait

 

[melkwt]

I downgraded v634 to v631 but no luck same issue. while playing from VLC of KODI passthrough and PCM low volume and no surround sound (dolby atmos symbol is not appearing on AVR). if i change to auto symbol appears but only stereo sound

 

[melkwt]

Try V631

http://as-update.cedock.com/apps/resource2/V8R851T02/V8-R851T02-LF1V631/FOTA-OTA/V8-R851T02-LF1V631.018605.zip

Hi can you provide me the link for latest firmware v645 or above. I downgraded from v634 to v631 but same issues and now I am not getting any new updates even after factory reset

 

[stasiof]

Hi can you provide me the link for latest firmware v645 or above. I downgraded from v634 to v631 but same issues and now I am not getting any new updates even after factory reset

Look at this thread here....

TCL Android TV model 55p8m / Android Recovery TCL/BeyondTV/BeyondTV

My TCL Android TV model 55p8m has stuck and can't press any key in remote. The screen gives options to - Try Again - Factory data reset, but do not know how to select one of this option and continue without a keyboard or remote connected to the...

forum.xda-developers.com

 

[oshima]

hello,
any news how to solve this issue?
my TCL 55EP640 was working fine with ARC pass through and a onkyo tn-nr656. out of nothing it stopped working, only outputting from setting auto and in DD stereo. first i thought it was a issue from the receiver, so i tried to use the TOSLINK output and the issue is exactly the same. When the tv is on pass through or pcm, the receiver says PCM 2.0 but no sound, when the tv output is on auto the receiver detects DD but it says unknown on the format, it can't detect it is 2.0.

i was reading that the tv might be outputting pcm way too low, but i've cranked the volume from the receiver and nothing came out from the speakers...

 

[oshima]

Well and update, it turns out that the TV was outputting pcm sound, but is really really low. I have to crank the avr volume to max te hear something.

Is there a way to increase the output signal?
I've tried the menus and couldn't find nothing. Any ideas?

 

[oshima]

Hello again!
I've found a solution!
It appears that the pcm output was way too low so I accessed the service menu and changed the audio settings as the pics.

In my TV (55EP640) to access the service menu:
Settings->picture->advanced->color and contrast->put the cursor over contrast->press 1950 and the menu will appear.
Hope this helps

 

[Martymuckfly]

Hello again!
I've found a solution!
It appears that the pcm output was way too low so I accessed the service menu and changed the audio settings as the pics.

In my TV (55EP640) to access the service menu:
Settings->picture->advanced->color and contrast->put the cursor over contrast->press 1950 and the menu will appear.
Hope this helps

I have the same problem, I managed to access the service menu as you described. but how exactly do I adjust the pcm output settings???

 

[modsupremo]

Hello again!
I've found a solution!
It appears that the pcm output was way too low so I accessed the service menu and changed the audio settings as the pics.

In my TV (55EP640) to access the service menu:
Settings->picture->advanced->color and contrast->put the cursor over contrast->press 1950 and the menu will appear.
Hope this helps

Thanks ever so much!
I followed the instruction and restarted and this worked on my TCL 50c715.