Terrible screen tint/uniformity

[Tung_meister]

Hi guys, looks like OnePlus have got some quality control issues. My unit has terrible colour issues with the display. It's very noticeable at low brightness levels and still apparent around the 50% mark. I've reached out to OnePlus about sorting out a replacement unit. Since they don't offer advanced RMA I don't hold out much hope for a quick solution!

 

[cultofluna]

Hi guys, looks like OnePlus have got some quality control issues. My unit has terrible colour issues with the display. It's very noticeable at low brightness levels and still apparent around the 50% mark. I've reached out to OnePlus about sorting out a replacement unit. Since they don't offer advanced RMA I don't hold out much hope for a quick solution!

Wow that sucks..
Sorry but is it real?...

 

[Tung_meister]

Wow that sucks..
Sorry but is it real?...

Yeah totally real unfortunately. I managed to grab one of the pop up boxes at launch in the UK.

 

[cultofluna]

Yeah totally real unfortunately. I managed to grab one of the pop up boxes at launch in the UK.

You have to go for RMA

 

[Nekromantik]

this is why I switched my order to Amazon.
should be much simpler then dealing with OP.
hope you get a better unit and this is not wide.
so far other people with pop up orders not had this issue so maybe its not wide issue

 

[Guitarfreak26]

Sorry to hear this. Just tested my UK one and no such issues.

Reminds me of the mate 20 pro

 

[Batfink33]

A few other people on the Telegram OP8 group have this. Wonder how many are affected?

 

[Reuben_skelz92]

Can happen with any phone with oleds. Get it replaced

 

[zoowoo]

Seems this is similar issue as with s20 ultra panels. They also have quite a few green screens at low backlight. Mine seems more or less uniform but still has strange tint on low brightness. Someone mentioned to try to turn DC dimming in experimental settings to lower the impact of low brightness, but I havent tested that.

 

[Reuben_skelz92]

Seems this is similar issue as with s20 ultra panels. They also have quite a few green screens at low backlight. Mine seems more or less uniform but still has strange tint on low brightness. Someone mentioned to try to turn DC dimming in experimental settings to lower the impact of low brightness, but I havent tested that.

My Samsung tab s6 is the same in lower brightness, seems common with the lastest generation Samsung oleds

 

[Ippolito1971]

Yikes this is troubling. Sure hope it's isolated and really sorry to see this for you. I would think OP wants this gone fast so you should get some great service here. Hopefully anyway.

 

[Dabarr]

I have a similar problem with mine. It looks like clouding with a dark grey background at low brightness. I have also figured that it's far worse with 120 hz vs 60 hz.

 

[Tung_meister]

I have a similar problem with mine. It looks like clouding with a dark grey background at low brightness. I have also figured that it's far worse with 120 hz vs 60 hz.

I'm waiting for OnePlus to get back to me

 

[Logan0829]

Same issue for mine!!

https://www.reddit.com/r/oneplus/co..._pro/?utm_medium=android_app&utm_source=share

OnePlus said I have 30 days from the day I received the device to send it back in, see if it passes their inspection, and then hopefully have a new one sent to me. It takes 12 days to go through the process. What a shame.

 

[Dabarr]

Same issue for mine!!

https://www.reddit.com/r/oneplus/co..._pro/?utm_medium=android_app&utm_source=share

OnePlus said I have 30 days from the day I received the device to send it back in, see if it passes their inspection, and then hopefully have a new one sent to me. It takes 12 days to go through the process. What a shame.

I am located in Germany and we can return the whole thing within 2 weeks, no questions asked. I am not dealing with them to inspect the phone etc. I will just send it back. Too bad, as I ordered a blind box in a special promo action and got a lot of accessories in the box. But still not worth it.

Interestingly the "burn ins" or what ever it is look very similar. It's the worst on the buttom/side of the phone and around thr front camera, in all the pictures I have seen. Also it's worse at 120 hz compared to 60 hz for me. Why are those problems at similar spots though? ?

 

[Batfink33]

This isn't good. Wonder if the 1300nits/high refresh rate is damaging screens.

 

[Ryya]

Has anyone got their device and using it at 120hz fairly bright with no issues. I was tempted to order one tomorrow but this is putting me off a little.

 

[Dabarr]

This isn't good. Wonder if the 1300nits/high refresh rate is damaging screens.

I have used my device for 2 days only.. 120 hz and autobrightness. I noticed it yesterday at night when the brightness was really low. I then went on to check it with a dark grey background and booom

 

[Batfink33]

I have used my device for 2 days only.. 120 hz and autobrightness. I noticed it yesterday at night when the brightness was really low. I then went on to check it with a dark grey background and booom

[emoji50][emoji50][emoji26][emoji26]

 

[Dabarr]

I've seen other people with the same problem now in some German forums. Definitely doesn't seem to be isolated. More like a Displaygate!