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Nsx93

Senior Member
Nov 6, 2011
224
25
Spro+ model. On latest firmware.

Anyone else have problem with Bluetooth calling volume being very low even at max?
It is very frustrating when you cant hear what the person on the other end is saying.
i have try whatsapp tech support. The person keep saying it doesnt happen on ”HIS” t’eyes radio. Well, that’s nice his doesnt have this problem but mine does. It is rather frustrating when you try to use hand-free calling in your vehicle and with volume on phone and radio at max, you still have a hard time hearing what the other person is saying. I should not have to even max out the radio’s volume while on the phone. Even at 50% or less should been adequate.
Any idea?
 
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CaliBurr

Member
May 14, 2021
47
2
MY reseller, HengCheng gave me an update that fixed google login issue. I have playstore and whatever other google products I need. Thier support is very good too. The only issue I have right now is the AUX in through RCA input has no way to turn it on and my subwoofer High and low frequency selection is reversed from the android settings, and Low is high and high is low. @Nside_R
 

TEYESAustralia

Senior Member
Feb 28, 2021
73
17
Australia
www.teyes.com.au
MY reseller, HengCheng gave me an update that fixed google login issue. I have playstore and whatever other google products I need. Thier support is very good too. The only issue I have right now is the AUX in through RCA input has no way to turn it on and my subwoofer High and low frequency selection is reversed from the android settings, and Low is high and high is low. @Nside_R
Can you try this please, multiple customers reported success with this method
Screenshot_20210625-172033_WhatsApp.jpg
 

TEYESAustralia

Senior Member
Feb 28, 2021
73
17
Australia
www.teyes.com.au
Hi @Starkles69 , your unit is an FYT type, branded as "Joying", "Idoing" or even "Teyes".

I suggest you might find information related to this issue in FYT threads in this forum as there are a couple of quite knowledgeable FYT owners that regularly post. They know the issues, bugs and workarounds for these units.

Re "The dealer in Australia was meant to forward my issue to technicians weeks ago but I have not heard anything at all from them. I have tried messaging them directly today but I’m doubtful I will get a reply." - this seems to be a common complaint with all the resellers of these Chinese origin grey-boxes.

The dealer you mention is the thread starter/op, who has just replied to you with "email me, it's on the website", so there's another opportunity to try emailing again and reminder of the issues experienced.
Fortunetly our support has been good, however we have been overwhelmed by aliexpress customers, there are 3 dedicated technical support numbers for this cause. We have our own channel due to the high demand. XDA is also a good resource to limit the load. SIM card issues majority of the time have been a basic process.

below is a snippet of what people should do before contacting support for SIM card issues

1624718692185.png

 

marchnz

Senior Member
Nov 26, 2012
3,601
718
wombleton
Fortunetly our support has been good, however we have been overwhelmed by aliexpress customers, there are 3 dedicated technical support numbers for this cause. We have our own channel due to the high demand. XDA is also a good resource to limit the load. SIM card issues majority of the time have been a basic process.

below is a snippet of what people should do before contacting support for SIM card issues

View attachment 5348329
He's saying he tried multiple sim cards, like the article lists, but still doesn't work.

What steps should he follow when multiple Sim cards without passwords do not work on the FYT head unit?

Have seen the china based whatsapp support numbers you mention, are you saying people should use the china based support?

Yes, XDA is a good option, typically people join XDA because their grey-box sellers have stopped responding to their requests for support.

{Mod edit}
 
Last edited by a moderator:

TEYESAustralia

Senior Member
Feb 28, 2021
73
17
Australia
www.teyes.com.au
He's saying he tried multiple sim cards, like the article lists, but still doesn't work.

What steps should he follow when multiple Sim cards without passwords do not work on the FYT head unit?

Have seen the china based whatsapp support numbers you mention, are you saying people should use the china based support?

Yes, XDA is a good option, typically people join XDA because their grey-box sellers have stopped responding to their requests for support.

Fortunately in Australia, if reseller stops responding to support there's also consumer laws which protect the buyer in the scenario you mention.

That consumer protection extends to compensation "for damages and losses you suffer due to a problem with a product or service if the supplier could have reasonably foreseen the problem", therefore sellers of these grey-box products are at risk when unable to resolve issues, especially known issues.

If the steps mentioned previously do not work then further support is to be escalated to support as I already mentioned. As I said those steps are to be followed before contacting support. He would be unlucky if they all had pins, but he hasn't confirmed this either.

All aliexpress purchases are to get support from their seller. We are under no obligation to help but do so if time permits and because we like to help. We hope to catalogue issues here for other people searching for a solution to find.

I have contacted this person twice now and had no response in how he went.

Not sure which sellers in Australia your talking about or how it's relevant because this person bought from aliexpress. However your right, sellers should provide support just like we do. Any businesses should help their customers and thank you for pointing that out.

In the interest of keeping on topic of fault finding and discussion of CC3 units, that's is all I have to say regarding customers and where they do business.
 
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gamer765

Senior Member
Jan 14, 2009
516
215
I find it humorous that a reseller will put out "support documents" that basically faults the user for any issues, as if they don't know how to insert a SIM card, even when said user already mentioned hes tried many SIM cards and none of them work. Your responses have mostly been dismissive or again, placing the fault on the user. Perhaps you should direct the user to check his APN, since i've found that these grey boxes lack many APN's and I've had to manually set it on mine as well.
 
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TEYESAustralia

Senior Member
Feb 28, 2021
73
17
Australia
www.teyes.com.au
I find it humorous that a reseller will put out "support documents" that basically faults the user for any issues, as if they don't know how to insert a SIM card, even when said user already mentioned hes tried many SIM cards and none of them work. Your responses have mostly been dismissive or again, placing the fault on the user. Perhaps you should direct the user to check his APN, since i've found that these grey boxes lack many APN's and I've had to manually set it on mine as well.
Many instances of these 3 steps being the main issue unfortunately. You shouldn't laugh at users not knowing.

It's great we go out of our way to slowly build up support documents for reference. This can be used by everyone and is a positive thing.

However since your here you can be constructive in APN advice if your confident that is the problem and that will help others in XDA. Again as I mentioned we have gone out of our way to contact this person twice and no reply.

Thank you
 
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MizzPrincezz

New member
Dec 24, 2008
3
3
I’ve installed two CC3’s so far and I’ve worked all of the small kinks I had out like changing the language to English and fitting the cables into the tight space of my G37. I also sent a CC2 to a sibling and they love it.

The biggest issue I had was that the RCA sub outs were reversed but I did the June 15th update and it fixed it. My unit is the 6gb RAM/128gb ROM version and it’s really fluid.

I had the PX6 Tesla Style screen before and the CC3 is leaps and bounds ahead of it.

Video of my install and audio upgrade:
 

TEYESAustralia

Senior Member
Feb 28, 2021
73
17
Australia
www.teyes.com.au
I’ve installed two CC3’s so far and I’ve worked all of the small kinks I had out like changing the language to English and fitting the cables into the tight space of my G37. I also sent a CC2 to a sibling and they love it.

The biggest issue I had was that the RCA sub outs were reversed but I did the June 15th update and it fixed it. My unit is the 6gb RAM/128gb ROM version and it’s really fluid.

I had the PX6 Tesla Style screen before and the CC3 is leaps and bounds ahead of it.

Video of my install and audio upgrade:
That is awesome, great to have you here!
 
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Starkles69

Member
Jan 4, 2021
9
2
I find it humorous that a reseller will put out "support documents" that basically faults the user for any issues, as if they don't know how to insert a SIM card, even when said user already mentioned hes tried many SIM cards and none of them work. Your responses have mostly been dismissive or again, placing the fault on the user. Perhaps you should direct the user to check his APN, since i've found that these grey boxes lack many APN's and I've had to manually set it on mine as well.
Thank you so much for this reply. It solved the issue! For anyone wondering, the official support is exactly as you have described. They told me, at least ten times (not exaggerating) to contact my carrier to activate my sim (despite me telling them it was activated, sending a screen shot of my sim activation elconfirmation email…. Etc). I love the unit but if something goes wrong you are really on your own with these things.
 

aussie2802

New member
Oct 16, 2010
4
3
Thank you so much for this reply. It solved the issue! For anyone wondering, the official support is exactly as you have described. They told me, at least ten times (not exaggerating) to contact my carrier to activate my sim (despite me telling them it was activated, sending a screen shot of my sim activation elconfirmation email…. Etc). I love the unit but if something goes wrong you are really on your own with these things.
I also tried communicant with the 3 technicians with issues....it's very hit and miss.

I have 2 issues. Obd2 reader with CC3. When I bluetooth pair and plug into car (Mahindra Pik-Up) it triggers my abs light comes on the dash. They just don't understand the issue.

Issues 2 I bought the Teyes universal SWC. wiring diagram was fine but no English instructions on how to sync commands with CC3. The Engineer said sorry there are no instructions.

I fixed issue 2 thanks to Dan, the Australian Teyes representative. I'll upload video to YouTube to help others. OBD2 reader issue still remains.

Teyes CC3 is great. English tech support is poor. If they just upload videos in English for each option on installation and configuration the user experience would be greatly enhanced.
 

rmb3218

Member
Nov 17, 2017
15
0
I also tried communicant with the 3 technicians with issues....it's very hit and miss.

I have 2 issues. Obd2 reader with CC3. When I bluetooth pair and plug into car (Mahindra Pik-Up) it triggers my abs light comes on the dash. They just don't understand the issue.

Issues 2 I bought the Teyes universal SWC. wiring diagram was fine but no English instructions on how to sync commands with CC3. The Engineer said sorry there are no instructions.

I fixed issue 2 thanks to Dan, the Australian Teyes representative. I'll upload video to YouTube to help others. OBD2 reader issue still remains.

Teyes CC3 is great. English tech support is poor. If they just upload videos in English for each option on installation and configuration the user experience would be greatly enhanced.
With regard to the OBD2 issue triggering ABS light, i have had similar issue on Toyota 79 series Landcruiser. It was causing the glow plugs not to work & was caused by the OBD2 dongle. Theere are a number of the cheaper OBD2 dongles that cause issues with a cars ECU.
 

gamer765

Senior Member
Jan 14, 2009
516
215
Many instances of these 3 steps being the main issue unfortunately. You shouldn't laugh at users not knowing.
I wasn't laughing at the user, i was laughing at the piss poor documentation put out by the reseller. As you'll notice, my indirect advice regarding checking the APN has helped the user with their issues and they got it working.
It's humorous that they insisted to the user that the issue was the SIM card and they need to get it activated, when it was the APN all along. Also, let's say you're right and the SIM card needed to be activated, Android is smart enough to detect that the SIM needs activation and will display a notification requesting activation, at least on phones it does. Who knows how badly the FYT team butchered the base Android os to accommodate their flustercuck software/hardware that it might not even warn the user about it.
 
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rmb3218

Member
Nov 17, 2017
15
0
Interested in everyones opinion of the quality & fit of the replacement fascias Teyes supplies. I will be getting one for a 79 series Landcruiser.
 
Moderator Announcement

This is a thread regarding technical support or solving of technical problems ONLY! No references to sales, prices, comparisons, orders, consumer rights etc. are accepted and off-topic in this thread. The thread has been cleaned in this respect.

@TEYESAustralia Even if users raise questions on those issues, I'd appreciate if YOU tell them that no such information will be provided in the thread.

Regards
Oswald Boelcke
Senior Moderator
 
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MFNY

Member
Jul 6, 2021
5
1
So why have a Teyes Australia thread at all. Why not roll it into the cc3 thread. Is there answers to queries that have been given that have been because of special access to Teyes insiders so adding value and thus justifying a separate thread.
 
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ymshulman

Senior Member
Apr 20, 2010
111
1
Brooklyn, NY
Can the CC3 sync google contacts and calendar properly?

And can anyone who uses CarPlay report on the call quality used through CarPlay?

These are the 2 biggest issues for me right now (about to choose between the CC3 and one other unit.)

Appreciate any input!
 

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  • 2
    I am interested in purchasing a CC3.

    I run Front and Rear camera's they have the yellow AVI connectors, can i run the Front camera?
    They work fine on my Pioneer DMH-Z5350BT.

    Can i connect my 2TB WD Elements SE hard drive.

    Can it run these apps:

    Torque Pro (OBD 2 & Car)​

    VLC for Android​

    Poweramp Full Version

    AGAMA Car Launcher​

    Petrol Spy Australia​


    Is it loud as i'm abit deaf and like loud clear music.

    Thank you for your feed back people....
    If you want to run those apps, you'll need a full Android head unit and I don't believe just Android Auto will run those, as you probably already know. With many of these units, the interfaces vary. However, if you're going to use Agama, that really doesn't matter.

    As many of these Android head units are similar, your best bet is to get one with a lot of community support. The ones with a lot of community support have some developers that update/modify/customize some of the apps to work better. Also, some vendors are a little better than others with some updates. A lot of times, the bugs don't go away and sometimes new ones are introduced. Some of the vendors have some things that others don't. There's a good community support for the CC3 on 4pda, a Russian forum. I used the SPro/CC2 forum with Google translate. Toughest part is to register for an account. The Captcha is tricky but doable. Don't remember if you need an account to read the forums or just to download and post. The CC3 forum is at:


    There is a good summary in the thread header there. Currently, there are about 1,400 posts.

    I have an older CC2 and I run Torque, Poweramp Full and CarWebGuru. The loudness may vary with the set up of your car. I have an amplifier from my stock install and the power comes from my amplifier and sounds great. The built-in amplifier that the CC3 uses is the TDA7851 which looks like it's about 4x48 W. It also has optical and coax outputs, but I don't think many cars use those. They might be useful for adding another external amplifier. I also have external TPMS set up on my head unit. I VPN into my home server sometimes to access my files and my HDHomeRun tuner.

    I'm not sure how the 2TB WD Elements hard drive would function. I would recommend using a flash drive instead so there's less of an issue of it going bad. I use a Kingston 128GB USB 3.1 compact flash drive with no issues.

    A couple of things I'd recommend with these units is to and a little bit of general info:
    • Get one with a fan or add a fan yourself
    • Make sure you get one with sufficient RAM. Mine has 4GB and I think there are ones with 3GB and 6GB currently. I think 3GB might be enough, but if I was purchasing now, I'd get one with 6GB. Issue with not enough RAM is that when running apps and memory is low, apps can be killed which is not a nice experience
    • Add an external microphone for calls. Improves sound greatly. You may need to remove built-in microphone as it causes some interference. This was a problem with mine but I believe it may have been addressed in the CC3
    • There is an option to "sleep" the head units when you turn off the car. I believe that causes some issues. I have mine set to do a full reboot each time the car is turned off and I have no issues
    • The GPS antenna provided is OK. Better if you have a stock roof mounted GPS antenna and you connect to that, as well as the radio antenna
    • If you need a canbus module, they can be hit or miss. That's what I can tell from reading about these units. I don't use/need a canbus module as my older 2012 car doesn't put anything on the canbus that is useful for the head unit
    The 4pda forums has other info, especially in the header.

    Good luck
    1
    Moderator Announcement

    This is a thread regarding technical support or solving of technical problems ONLY! No references to sales, prices, comparisons, orders, consumer rights etc. are accepted and off-topic in this thread. The thread has been cleaned in this respect.

    @TEYESAustralia Even if users raise questions on those issues, I'd appreciate if YOU tell them that no such information will be provided in the thread.

    Regards
    Oswald Boelcke
    Senior Moderator
    1
    So why have a Teyes Australia thread at all. Why not roll it into the cc3 thread. Is there answers to queries that have been given that have been because of special access to Teyes insiders so adding value and thus justifying a separate thread.
    1
    I had the same problem as a few other people, where my Telstra data sim was not working with my Teyes CC2 Plus headunit. I previously had a Optus data sim and that worked, so the problem was isolated to Telstra. As others had pointed out, updating the APN details on the headunit fixed this problem.

    Here are the APN details I used: https://www.finder.com.au/fix-apn-problems
    1
    I am interested in purchasing a CC3.

    I run Front and Rear camera's they have the yellow AVI connectors, can i run the Front camera?
    They work fine on my Pioneer DMH-Z5350BT.

    Can i connect my 2TB WD Elements SE hard drive.

    Can it run these apps:

    Torque Pro (OBD 2 & Car)​

    VLC for Android​

    Poweramp Full Version

    AGAMA Car Launcher​

    Petrol Spy Australia​


    Is it loud as i'm abit deaf and like loud clear music.

    Thank you for your feed back people....
    Avoid. These are Type "FYT" - Teyes is simply a made up reseller name, there are alot of resellers that sell these such as Dasaita, joying, idoing.

    They're all equally as bad, with bugs, issues and quality control problems.

    If you accept hobbyist level devices, a Chinese origin hacked Android device type MTCD HA, which usually are sold by Dasiata is an option. It's the best known and has a dedicated forum for.

    Otherwise consider a genuine Android Auto head unit.
    None of these Chinese grey boxes are Android Auto, despite what the claim.

    Genuine AA: https://www.android.com/auto/compatibility/
  • 6
    Hello all, TEYES Australia is now online. The audience is not just Australia but a more western audience.

    XDA members are thorough in their questions and suggestions. Any value adding advice for the site would be greatly appreciated.

    We are working on expanding the accessory range - what do you think adds value?

    Thank you all!
    5
    MOD ACTION:

    Thread cleaned.

    I have said this before and I will say it again.

    This thread is allowed for tech support of the products. Any post not relevant to that is off topic and will be removed.

    Next time it happens, there may be harsher reactions because we can't be simply cleaning threads of off topic posts.

    And once anyone reports a post as violative of the Rules, please stop responding to that post in the thread. If you do not, it becomes difficult to identify the offender and initiate action.

    Please cooperate so that all the users have a pleasant experience here.

    Thank you.
    4
    Can we have an admin corroborate if this is true? We don't need the details of what was talked about, just whether the above is true. Also, I found a picture of the Teyes engineering team discussing all mentioned software issues.
    View attachment 5246243
    The OP had a discussion with us and it was decided that he will not be permitted to sell here but offer technical support only. So anything connected to prices, comparisons with other units/manufacturers etc will be outside the understanding.

    Guys, why don't we take him at face value and see whether he is offering support or not? I agree that the reputation of resellers has taken a beating but why don't we give him a chance? Even if he is able to resolve some issues of atleast some users, his being on XDA would be justified.

    I hope you all understand that it was in the interest of the users that it was decided to permit him to operate here.
    3
    Thank you so much for this reply. It solved the issue! For anyone wondering, the official support is exactly as you have described. They told me, at least ten times (not exaggerating) to contact my carrier to activate my sim (despite me telling them it was activated, sending a screen shot of my sim activation elconfirmation email…. Etc). I love the unit but if something goes wrong you are really on your own with these things.
    I also tried communicant with the 3 technicians with issues....it's very hit and miss.

    I have 2 issues. Obd2 reader with CC3. When I bluetooth pair and plug into car (Mahindra Pik-Up) it triggers my abs light comes on the dash. They just don't understand the issue.

    Issues 2 I bought the Teyes universal SWC. wiring diagram was fine but no English instructions on how to sync commands with CC3. The Engineer said sorry there are no instructions.

    I fixed issue 2 thanks to Dan, the Australian Teyes representative. I'll upload video to YouTube to help others. OBD2 reader issue still remains.

    Teyes CC3 is great. English tech support is poor. If they just upload videos in English for each option on installation and configuration the user experience would be greatly enhanced.
    2
    I am interested in purchasing a CC3.

    I run Front and Rear camera's they have the yellow AVI connectors, can i run the Front camera?
    They work fine on my Pioneer DMH-Z5350BT.

    Can i connect my 2TB WD Elements SE hard drive.

    Can it run these apps:

    Torque Pro (OBD 2 & Car)​

    VLC for Android​

    Poweramp Full Version

    AGAMA Car Launcher​

    Petrol Spy Australia​


    Is it loud as i'm abit deaf and like loud clear music.

    Thank you for your feed back people....
    If you want to run those apps, you'll need a full Android head unit and I don't believe just Android Auto will run those, as you probably already know. With many of these units, the interfaces vary. However, if you're going to use Agama, that really doesn't matter.

    As many of these Android head units are similar, your best bet is to get one with a lot of community support. The ones with a lot of community support have some developers that update/modify/customize some of the apps to work better. Also, some vendors are a little better than others with some updates. A lot of times, the bugs don't go away and sometimes new ones are introduced. Some of the vendors have some things that others don't. There's a good community support for the CC3 on 4pda, a Russian forum. I used the SPro/CC2 forum with Google translate. Toughest part is to register for an account. The Captcha is tricky but doable. Don't remember if you need an account to read the forums or just to download and post. The CC3 forum is at:


    There is a good summary in the thread header there. Currently, there are about 1,400 posts.

    I have an older CC2 and I run Torque, Poweramp Full and CarWebGuru. The loudness may vary with the set up of your car. I have an amplifier from my stock install and the power comes from my amplifier and sounds great. The built-in amplifier that the CC3 uses is the TDA7851 which looks like it's about 4x48 W. It also has optical and coax outputs, but I don't think many cars use those. They might be useful for adding another external amplifier. I also have external TPMS set up on my head unit. I VPN into my home server sometimes to access my files and my HDHomeRun tuner.

    I'm not sure how the 2TB WD Elements hard drive would function. I would recommend using a flash drive instead so there's less of an issue of it going bad. I use a Kingston 128GB USB 3.1 compact flash drive with no issues.

    A couple of things I'd recommend with these units is to and a little bit of general info:
    • Get one with a fan or add a fan yourself
    • Make sure you get one with sufficient RAM. Mine has 4GB and I think there are ones with 3GB and 6GB currently. I think 3GB might be enough, but if I was purchasing now, I'd get one with 6GB. Issue with not enough RAM is that when running apps and memory is low, apps can be killed which is not a nice experience
    • Add an external microphone for calls. Improves sound greatly. You may need to remove built-in microphone as it causes some interference. This was a problem with mine but I believe it may have been addressed in the CC3
    • There is an option to "sleep" the head units when you turn off the car. I believe that causes some issues. I have mine set to do a full reboot each time the car is turned off and I have no issues
    • The GPS antenna provided is OK. Better if you have a stock roof mounted GPS antenna and you connect to that, as well as the radio antenna
    • If you need a canbus module, they can be hit or miss. That's what I can tell from reading about these units. I don't use/need a canbus module as my older 2012 car doesn't put anything on the canbus that is useful for the head unit
    The 4pda forums has other info, especially in the header.

    Good luck