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halohahawai

New member
Oct 15, 2010
4
1
Hi, I've just purchased the CC3 headunit a month ago for my Cerato 4, everything work fine until I found out that my addon center speaker does not work when connect to RCA Center output. My door speakers work fine through the adapter. Is there anything wrong with my setup? What can i do to make the center speaker works?
 

marchnz

Senior Member
Nov 26, 2012
5,324
1,152
NZ
Hi, I've just purchased the CC3 headunit a month ago for my Cerato 4, everything work fine until I found out that my addon center speaker does not work when connect to RCA Center output. My door speakers work fine through the adapter. Is there anything wrong with my setup? What can i do to make the center speaker works?

What did the seller suggest when contacted for support? What has been tried, does the installer have any suggestions?
 

halohahawai

New member
Oct 15, 2010
4
1
What did the seller suggest when contacted for support? What has been tried, does the installer have any suggestions?
I have not contacted the seller, all I do was DIY. I have the GX328 JBL for the center and solder to the male RCA cable, I tested the RCA outputs which connect to the L socket due to the wiring diagram, they do have like 0.5V on voltage but no sound came out on the speaker.
 

blue_one

Senior Member
I have not contacted the seller, all I do was DIY. I have the GX328 JBL for the center and solder to the male RCA cable, I tested the RCA outputs which connect to the L socket due to the wiring diagram, they do have like 0.5V on voltage but no sound came out on the speaker.
Those RCA connections are for amplifiers not for speakers.
 

Eryana Novan

Member
Dec 26, 2022
7
2
Hi teyes, can you help me, my CC3 head unit stops at the logo, then I update it with USB and filmware from the customer service, but the description says no command? please help me, I'm having trouble with this, or I have to buy a new unit? If so, I don't think I will buy this head unit again
 

marchnz

Senior Member
Nov 26, 2012
5,324
1,152
NZ
Hi teyes, can you help me, my CC3 head unit stops at the logo, then I update it with USB and filmware from the customer service, but the description says no command? please help me, I'm having trouble with this, or I have to buy a new unit? If so, I don't think I will buy this head unit again

Return under warranty
 

Dingo80

New member
Dec 27, 2022
1
0
I have just installed a CC3 into my 2015 Jeep Grand Cherokee. All was pretty simple and plug and play but now when powering up I get nothing. No lights on the buttons on the left of screen and just blank screen. Try pushing power button but nothing. I have 12.5V at the power wire into the headunit and also see the optical port light up red sometimes but still nothing. Fuse is fine and when I unplug and plug in old Uconnect, it works straight away. Any ideas please?
 

spoonzz666

Member
Oct 24, 2022
18
3
TEYES CC3 Plus with improved onboard mic and 2K screen has just been released
More news will be following

What kind of screen does it use? Hopefully something with a super bright display to prevent glaring.

Also some issues.

1. cc3 360 still doesn't do Bluetooth tethering. Why is that?

For example, once Bluetooth is hooked up, it doesn't use my mobile data. When I load up android auto, it uses my mobile data fine. I've had to use a 3rd party app to fix the issue but even then, sometimes it doesn't work.

2. Car isn't rendering in the 360 camera app. It only renders in reverse mode. Any upcoming fixes?
 

Rikudub

New member
Dec 31, 2022
1
0
I've recently installed the VW universal CC3 to my VW T5 which has been great, however I've tried to remove the head unit to wire in a new amp and am struggling to get the head unit out. Any tips as it feels like I'm going to break something by pulling too hard when trying...
Thanks
 

burkeys

New member
Jan 2, 2023
1
0
Has anyone got a ps4 or ps5 controller working on the Teyes cc3? Ps remote loads fine, but ps5 plugged in says not compatible and ps4 doesn't seem to do anything.
I have seen videos of it apparently working..

Any hints appreciated!!
 

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  • 2
    The green square problem is a bug in the new firmware.
    Not sure about the red square problem. I thought there was a setting in older firmware for this. (edit) Old firmware set in general - back-light control.
    Problem is you cannot roll back to previous software so any bugs like this, we as users get stuck with. Just another bad decision by Teyes to lock down their firmware and not give a stuff about their users.
    In settings, the button backlight on my unit had reverted to "time based" instead of linked to headlight control. Changed this and that issue was fixed. Had not noticed this at first.
    2
    Hmm very interesting. I have not. And how would I know which wire this is? and where does it connect to? This might indeed be the issue.
    This has been posted about so many times.

    Sellers sell with poor quality control and buyers self install, get into trouble then quick to post.

    If unable to make basic checks, suggest consulting reputable local installer.
    1
    TEYES CC3 Plus with improved onboard mic and 2K screen has just been released
    More news will be following
    I am very disappointed with teyes service, my teyes headunit has stopped at the logo even though it has not been a year of use, I have contacted a lot of customer service, but to no avail, so I will not buy teyes products for the second time
    1
    @TEYESAustralia

    Updated to the Version date :06.01.2023
    But now the side buttons don't light up (Red Square) and also how do i add apps the the Application section (Green Square).
    Thanks for your help.


    View attachment 5809159
    The green square problem is a bug in the new firmware.
    Not sure about the red square problem. I thought there was a setting in older firmware for this. (edit) Old firmware set in general - back-light control.
    1
    Hi! Apologies I probably explained it wrong. I purchsed it from the official Teyes website but I just thought it would be Teyes Australia.
    Teyes Australia can only support purchases made through the Australian site (they are separate businesses).

    Have you confirmed the ACC wire is connected? You can have 12V to the head unit but it needs the ACC (Ignition) wire connected to trigger the unit to turn on when the car is turned on.
    The ACC wire is usually red.
  • 9
    The OP had a discussion with us and it was decided that he will not be permitted to sell here but offer technical support only. So anything connected to prices, comparisons with other units/manufacturers etc will be outside the understanding.

    Guys, why don't we take him at face value and see whether he is offering support or not? I agree that the reputation of resellers has taken a beating but why don't we give him a chance? Even if he is able to resolve some issues of atleast some users, his being on XDA would be justified.

    I hope you all understand that it was in the interest of the users that it was decided to permit him to operate here.

    Moderator Announcement

    This is a thread regarding technical support or solving of technical problems ONLY! No references to sales, prices, comparisons, orders, consumer rights etc. are accepted and off-topic in this thread. The thread has been cleaned in this respect.

    @TEYESAustralia Even if users raise questions on those issues, I'd appreciate if YOU tell them that no such information will be provided in the thread.

    Regards
    Oswald Boelcke
    Senior Moderator
    Moderator Announcement

    This thread has been cleaned already multiple times - and I just did it again! The scope of this thread has been clearly defined and announced. If somebody doesn't like these left and right arcs or the thread, please just move on without posting. I've also removed (hopefully) all links and references to a specific Russian phone related website (not affiliated with XDA at all), other social media and commercial websites. XDA is not just another social media; it's a privately owned website that runs based on its own Forum Rules implemented by the site owners. If someone is unhappy with the rules, please contact the site owner or administrators. If you're unable to accept a thread's existence, please just report the thread or contact any moderator privately but don't post your disagreement in a thread.

    I've now subscribed to this thread and will monitor it closely. I reserve the right to temporarily or permanently revoke write permissions in this thread from any poster whose post is not in line with the forum rules and the above quoted guidance.

    Regards
    Oswald Boelcke
    Senior Moderator

    I have not had a problem with google login, please contact me in PM to discuss

    The market has moved towards completely buttonless, looks alot better too. In regards to you subaru, contact me in PM to discuss.
    thank you

    Hello, please send me a DM with a picture of your dash and confirm model year.

    Thank you

    Can you send some links to my inbox to these reviews for the issues you state for the Honda accord euro 8?

    gremlin190 and ejacobs, in regards to this issue, please provide your whatsapp numbers in PM

    Thank you

    Hello we need to speak to engineer regarding this issue, I believe we spoke on another mode. If your having trouble getting in contact pass me your whatsapp number in private.

    sorry for the late response


    Hello sorry this is not monitored, best way is by email and phone. Sometimes we get to busy and myself have been unwell for weeks but now recovering.
    Email me so I have your contact
    It is found on our website, there is one other dealing with similar issue to yours. thank you

    You may need a forced firmware reset
    contact
    @TEYESAustralia Please provide your support here in the thread and refrain from attempts to drag members to whatever private means. Only public support helps all XDA members. A thread that doesn't provide this public support is eventually going to be closed.
    I've removed every link I found to your commercial website. Please don't use it in this thread.
    7
    Can we have an admin corroborate if this is true? We don't need the details of what was talked about, just whether the above is true. Also, I found a picture of the Teyes engineering team discussing all mentioned software issues.
    View attachment 5246243
    The OP had a discussion with us and it was decided that he will not be permitted to sell here but offer technical support only. So anything connected to prices, comparisons with other units/manufacturers etc will be outside the understanding.

    Guys, why don't we take him at face value and see whether he is offering support or not? I agree that the reputation of resellers has taken a beating but why don't we give him a chance? Even if he is able to resolve some issues of atleast some users, his being on XDA would be justified.

    I hope you all understand that it was in the interest of the users that it was decided to permit him to operate here.
    6
    Hello all, TEYES Australia is now online. The audience is not just Australia but a more western audience.

    XDA members are thorough in their questions and suggestions. Any value adding advice for the site would be greatly appreciated.

    Trolls, attacks and off topic commentary will be removed to keep this thread precise and on point for those looking for information.

    This thread is not for urgent enquiries that need fast responses. If you have an order number you can contact us directly, if not we will reply in time in here when our schedule permits

    Thank you all!
    5
    MOD ACTION:

    Thread cleaned.

    I have said this before and I will say it again.

    This thread is allowed for tech support of the products. Any post not relevant to that is off topic and will be removed.

    Next time it happens, there may be harsher reactions because we can't be simply cleaning threads of off topic posts.

    And once anyone reports a post as violative of the Rules, please stop responding to that post in the thread. If you do not, it becomes difficult to identify the offender and initiate action.

    Please cooperate so that all the users have a pleasant experience here.

    Thank you.
    4
    {Mod edit: Quoted post has been deleted}

    I'm an Australian buyer who has just purchased and received a CC3 through Teyes Australia. I sent Dan from Teyes Australia numerous emails with questions and he always answered within hours. I never expected that he would stock in Australia the thousands of possible wiring and facia kits. His contact details and phone number are all over the Teyes Aus website.

    One of the main concerns I had was the facia for my 2017 Kia Soul. There are two available and the one for the Australian spec Soul showed two extra cutouts that I didn't need. He was straight onto the supplier/warehouse in China to check the stock and had a photo of my facia back that very evening. It was perfect.

    There are two possible radios in the series 2 Soul and two possible wiring plugs. The kit was delivered with both possible plugs which made basic install really easy.

    I am going to chase Dan up with a couple of improvement requests. I hope that with his contacts back in China that he might be able to get a result.
    - the ability to export video files from the dashcam DVR to the hard drive or a USB stick
    - how do I get Australian radio icons added to the radio unit. It appears to be based on gps coordinates. Do I specify Sydney NSW, or my specific outer suburb location. ?

    My overall impression of Dan from Teyes is 5 out of 5. The local logistics company they use only gets a 2 out of 5. It sat in limbo in Australia for nearly 2 weeks before being delivered. Their website said they attempted delivery once but I was home all day and they didn't. When it finally turned up it was in a small sedan hatch packed to the roof with boxes. Not at all professional.

    My thoughts on the CC3 ? It is excellent. It looks fantastic in my Soul and a vast improvement. Everything works well. I modified the wiring to use my existing 6 volt rear view camera but the resolution looks pretty [email protected] on the high res screen. My next project might be to retrofit the new camera to the existing moulding in the rear hatch.