Hi @Starkles69 , your unit is an FYT type, branded as "Joying", "Idoing" or even "Teyes".
Can you try this please, multiple customers reported success with this methodMY reseller gave me an update that fixed google login issue. I have playstore and whatever other google products I need. Thier support is very good too. The only issue I have right now is the AUX in through RCA input has no way to turn it on and my subwoofer High and low frequency selection is reversed from the android settings, and Low is high and high is low. @Nside_R
Fortunetly our support has been good, however we have been overwhelmed by aliexpress customers, there are 3 dedicated technical support numbers for this cause. We have our own channel due to the high demand. XDA is also a good resource to limit the load. SIM card issues majority of the time have been a basic process.Hi @Starkles69 , your unit is an FYT type, branded as "Joying", "Idoing" or even "Teyes".
I suggest you might find information related to this issue in FYT threads in this forum as there are a couple of quite knowledgeable FYT owners that regularly post. They know the issues, bugs and workarounds for these units.
He's saying he tried multiple sim cards, like the article lists, but still doesn't work.Fortunetly our support has been good, however we have been overwhelmed by aliexpress customers, there are 3 dedicated technical support numbers for this cause. We have our own channel due to the high demand. XDA is also a good resource to limit the load. SIM card issues majority of the time have been a basic process.
below is a snippet of what people should do before contacting support for SIM card issues
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If the steps mentioned previously do not work then further support is to be escalated to support as I already mentioned. As I said those steps are to be followed before contacting support. He would be unlucky if they all had pins, but he hasn't confirmed this either.He's saying he tried multiple sim cards, like the article lists, but still doesn't work.
What steps should he follow when multiple Sim cards without passwords do not work on the FYT head unit?
Have seen the china based whatsapp support numbers you mention, are you saying people should use the china based support?
Yes, XDA is a good option, typically people join XDA because their grey-box sellers have stopped responding to their requests for support.
Fortunately in Australia, if reseller stops responding to support there's also consumer laws which protect the buyer in the scenario you mention.
That consumer protection extends to compensation "for damages and losses you suffer due to a problem with a product or service if the supplier could have reasonably foreseen the problem", therefore sellers of these grey-box products are at risk when unable to resolve issues, especially known issues.
Buying products and services
Learn about the consumer rights that businesses must meet when selling products and services, and what consumers can do if their rights aren’t met.www.accc.gov.au
Many instances of these 3 steps being the main issue unfortunately. You shouldn't laugh at users not knowing.I find it humorous that a reseller will put out "support documents" that basically faults the user for any issues, as if they don't know how to insert a SIM card, even when said user already mentioned hes tried many SIM cards and none of them work. Your responses have mostly been dismissive or again, placing the fault on the user. Perhaps you should direct the user to check his APN, since i've found that these grey boxes lack many APN's and I've had to manually set it on mine as well.
That is awesome, great to have you here!I’ve installed two CC3’s so far and I’ve worked all of the small kinks I had out like changing the language to English and fitting the cables into the tight space of my G37. I also sent a CC2 to a sibling and they love it.
The biggest issue I had was that the RCA sub outs were reversed but I did the June 15th update and it fixed it. My unit is the 6gb RAM/128gb ROM version and it’s really fluid.
I had the PX6 Tesla Style screen before and the CC3 is leaps and bounds ahead of it.
Video of my install and audio upgrade:
Thank you so much for this reply. It solved the issue! For anyone wondering, the official support is exactly as you have described. They told me, at least ten times (not exaggerating) to contact my carrier to activate my sim (despite me telling them it was activated, sending a screen shot of my sim activation elconfirmation email…. Etc). I love the unit but if something goes wrong you are really on your own with these things.I find it humorous that a reseller will put out "support documents" that basically faults the user for any issues, as if they don't know how to insert a SIM card, even when said user already mentioned hes tried many SIM cards and none of them work. Your responses have mostly been dismissive or again, placing the fault on the user. Perhaps you should direct the user to check his APN, since i've found that these grey boxes lack many APN's and I've had to manually set it on mine as well.
I also tried communicant with the 3 technicians with issues....it's very hit and miss.Thank you so much for this reply. It solved the issue! For anyone wondering, the official support is exactly as you have described. They told me, at least ten times (not exaggerating) to contact my carrier to activate my sim (despite me telling them it was activated, sending a screen shot of my sim activation elconfirmation email…. Etc). I love the unit but if something goes wrong you are really on your own with these things.
With regard to the OBD2 issue triggering ABS light, i have had similar issue on Toyota 79 series Landcruiser. It was causing the glow plugs not to work & was caused by the OBD2 dongle. Theere are a number of the cheaper OBD2 dongles that cause issues with a cars ECU.I also tried communicant with the 3 technicians with issues....it's very hit and miss.
I have 2 issues. Obd2 reader with CC3. When I bluetooth pair and plug into car (Mahindra Pik-Up) it triggers my abs light comes on the dash. They just don't understand the issue.
Issues 2 I bought the Teyes universal SWC. wiring diagram was fine but no English instructions on how to sync commands with CC3. The Engineer said sorry there are no instructions.
I fixed issue 2 thanks to Dan, the Australian Teyes representative. I'll upload video to YouTube to help others. OBD2 reader issue still remains.
Teyes CC3 is great. English tech support is poor. If they just upload videos in English for each option on installation and configuration the user experience would be greatly enhanced.
I wasn't laughing at the user, i was laughing at the piss poor documentation put out by the reseller. As you'll notice, my indirect advice regarding checking the APN has helped the user with their issues and they got it working.Many instances of these 3 steps being the main issue unfortunately. You shouldn't laugh at users not knowing.
Explain here ....Hello
I am new here! I just purchased the new cc3 2k 6/128gb! I have some problems with bluetooth call and others! Where can I explain?
nobody knows for sure what the platform is yet. but probably there will be some different versions of cc4 - cc4, cc4 pro, cc4l.
The OP had a discussion with us and it was decided that he will not be permitted to sell here but offer technical support only. So anything connected to prices, comparisons with other units/manufacturers etc will be outside the understanding.
Guys, why don't we take him at face value and see whether he is offering support or not? I agree that the reputation of resellers has taken a beating but why don't we give him a chance? Even if he is able to resolve some issues of atleast some users, his being on XDA would be justified.
I hope you all understand that it was in the interest of the users that it was decided to permit him to operate here.
Moderator AnnouncementModerator Announcement
This is a thread regarding technical support or solving of technical problems ONLY! No references to sales, prices, comparisons, orders, consumer rights etc. are accepted and off-topic in this thread. The thread has been cleaned in this respect.
@TEYESAustralia Even if users raise questions on those issues, I'd appreciate if YOU tell them that no such information will be provided in the thread.
Regards
Oswald Boelcke
Senior Moderator
I have not had a problem with google login, please contact me in PM to discuss
The market has moved towards completely buttonless, looks alot better too. In regards to you subaru, contact me in PM to discuss.
thank you
Hello, please send me a DM with a picture of your dash and confirm model year.
Thank you
Can you send some links to my inbox to these reviews for the issues you state for the Honda accord euro 8?
gremlin190 and ejacobs, in regards to this issue, please provide your whatsapp numbers in PM
Thank you
Hello we need to speak to engineer regarding this issue, I believe we spoke on another mode. If your having trouble getting in contact pass me your whatsapp number in private.
sorry for the late response
Hello sorry this is not monitored, best way is by email and phone. Sometimes we get to busy and myself have been unwell for weeks but now recovering.
Email me so I have your contact
It is found on our website, there is one other dealing with similar issue to yours. thank you
The OP had a discussion with us and it was decided that he will not be permitted to sell here but offer technical support only. So anything connected to prices, comparisons with other units/manufacturers etc will be outside the understanding.Can we have an admin corroborate if this is true? We don't need the details of what was talked about, just whether the above is true. Also, I found a picture of the Teyes engineering team discussing all mentioned software issues.
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