The fingerprint scanner stopped working or just dissapeared

[asim.zaib]

I am using lgls992 unlocked version and it was working fine..but suddenly the fingerprint stopped working showing a message that unable to use fingerprints restart your phone and when i restarted guess what happened.. There is no such thing like fingerprint sensor in my phone.. The option in settings that show fingerprints and security is now just security and the other 3rd party apps are also not detecting it..

Also the other options like knock code and patteren lock are greyed out saying may be disabled by administrator

Software version lgls992zv9
Baseband version nrd90u

 

[PhantasmRezound]

may be disabled by administrator

Check Settings > Security > Phone Administrators. Are there any apps there enabled that may be interfering with these settings? Try disabling them and restarting.

 

[asim.zaib]

Thank you for your reply but thats not all what i did before posting..but no luck..

But i figured it out.. after some research i found out that the lg is a crap company and the power button and the fingerprint scanner has a loose connection meaning the hardware just popped out in my case..
I tried tapping the phone from back and the power button and restarted the phone and it started working again..
Hope this might help someone else in future..

 

[Sir Westicles]

Thank you for your reply but thats not all what i did before posting..but no luck..

But i figured it out.. after some research i found out that the lg is a crap company and the power button and the fingerprint scanner has a loose connection meaning the hardware just popped out in my case..
I tried tapping the phone from back and the power button and restarted the phone and it started working again..
Hope this might help someone else in future..

This literally just happened to me. I went straight to the forum to try and figure it out.

---------- Post added at 06:48 AM ---------- Previous post was at 06:45 AM ----------

I smacked the crap out of it and now it works. Just like the gps. I'm so sick of this phone.

 

[adu1982]

I wasted a few bucks on Amazon and put a new sensor. Actually held up better than the oem button...go figure....but
Get ready for bootloops....
9-10 months in and mine is done. Had to buy a Moto g5 plus.....much better phone than the g5. Lacks a few things but....is way cheaper and so much better.

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