• Introducing XDA Computing: Discussion zones for Hardware, Software, and more!    Check it out!
  • Fill out your device list and let everyone know which phones you have!    Edit Your Device Inventory

The moisture detected issue

Search This thread

incepter

Member
Apr 16, 2018
9
0
So I am also facing this,
I searched the whole internet (including everything on xda obv) for a solution and nothing worked.

I had this problem that come and go from time to time, but I thought it is because I live in a humide city. I just wait for like 30 minutes and it is gone.

But this time it is different, It occurred after I put the original headset in my phone two days ago. Waited around 2 hours for the error to go. Yesterday, I noticed that I no longer have the fast charging capabilities, only charging (double of the required time to fully charge).
Today the error does not disappear, I cannot plug the headset or connect my phone to my computer, nor charging it via usb cable. This error is annoying and I cannot contact the samsung store due to lockdown. Is there someone who managed to solve the issue without losing the warranty ?

I have other original usb type-c cables at home, none of them is working and all of them are working in my wife's s8+, so definitely it is not a cable problem (and there is no moisture also, my phone had never been in water).

Thanks in advance.
 

carlitobahsoun

Senior Member
Sep 26, 2012
3,542
1,428
54
beirut lebanon
So I am also facing this,

I searched the whole internet (including everything on xda obv) for a solution and nothing worked.



I had this problem that come and go from time to time, but I thought it is because I live in a humide city. I just wait for like 30 minutes and it is gone.



But this time it is different, It occurred after I put the original headset in my phone two days ago. Waited around 2 hours for the error to go. Yesterday, I noticed that I no longer have the fast charging capabilities, only charging (double of the required time to fully charge).

Today the error does not disappear, I cannot plug the headset or connect my phone to my computer, nor charging it via usb cable. This error is annoying and I cannot contact the samsung store due to lockdown. Is there someone who managed to solve the issue without losing the warranty ?



I have other original usb type-c cables at home, none of them is working and all of them are working in my wife's s8+, so definitely it is not a cable problem (and there is no moisture also, my phone had never been in water).



Thanks in advance.
i got this once 2 days ago when i clean my mobile with cleaner coz of corona , and some cleaner get inside the type c hole , than i use hairdresser and after 30 minutes the msg gone , now iam attention while clean my mobile , hope i help

Sent from my SM-N975F using Tapatalk
 

scottusa2008

Senior Member
Nov 30, 2008
546
160
You can try a can of compressed air and blow it into the port to see if that helps. Other things you can try is a factory data reset, put the phone into a zip lock bag with some white rice (leave it in there for a few hours cuz the rice will help pull moisture from the phone) or just waiting to see if it clears up on it's own.


You might also have a USB port on the phone that has failed, which means you will need to have the port replaced.
 
Last edited:

incepter

Member
Apr 16, 2018
9
0
i got this once 2 days ago when i clean my mobile with cleaner coz of corona , and some cleaner get inside the type c hole , than i use hairdresser and after 30 minutes the msg gone , now iam attention while clean my mobile , hope i help

Sent from my SM-N975F using Tapatalk

Thanks for your answer. I am really clueless about what to do to my phone :/

The message can arbitrary disappear after several but once I plug my headset that is working normally in my laptop or in the s8+, I get the message back and it won't disappear. It has been 2 days in a row now while it is on my phone and can't plug anything in the usb-c.
 

incepter

Member
Apr 16, 2018
9
0
You can try a can of compressed air and blow it into the port to see if that helps. Other things you can try is a factory data reset, put the phone into a zip lock bag with some white rice (leave it in there for a few hours cuz the rice will help pull moisture from the phone) or just waiting to see if it clears up on it's own.


You might also have a USB port on the phone that has failed, which means you will need to have the port replaced.

I did everything except the factory data reset, because I find it is meaningless to remove all my data because some port is not going well.

The problem is that the issue may go arbitrary but two things to note:
1. If I plug my headset I get it again (the headset is working normally in all other devices).
2. It won't super fast charge (only fast charge, which get 2 hours to fully charge rather than the usual one hour).
 

scottusa2008

Senior Member
Nov 30, 2008
546
160
I did everything except the factory data reset, because I find it is meaningless to remove all my data because some port is not going well.

The problem is that the issue may go arbitrary but two things to note:
1. If I plug my headset I get it again (the headset is working normally in all other devices).
2. It won't super fast charge (only fast charge, which get 2 hours to fully charge rather than the usual one hour).


A software setting (database, config file, etc) that goes bad or gets corrupted can effect the charging functionality. In one case before when I ran into similar issues the solution was a factory data reset.

Also you might have a failing USB port on the phone, since you mentioned the issue happens when you plug your headset in and your charging speed has been impacted. You could try different charging cable and/or headphone to see if the issue(s) persist.
 
Last edited:

Bux777

New member
Jun 24, 2021
1
0
I was ready to cremate the thing to get rid of the water issue.
I have remedied it ( I think )
This is the Logical remedy.
Since it has nothing to do with usb cables.
Look at the phone ports..all along the bottom and a couple on top.
TAPE THEM OVER...!!!
So NO moisture can get thru.
So when the moisture warning has gone away..Plug in your charging cable...And tape all along the bottom cut the tape nice so it allows room for the cable .
I have not had an issue..Since
And why should I, ?
Logic says ...there is nowhere for moisture to be detected if all ports are Covered
LOGIC WINS
And Samsung should dial down the sensitivity!!
People will die or have died / Because they could NOT charge their phone to call emergency Services