The Oneplus 5 is not charging while it is on.. Help

Hasancaktar

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Dec 13, 2017
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Have a nice day. My Oneplus 5 does not charge when it is on. But it's charging when it's off. It appears when I plug it into the computer. It also appears when I wear a type c headset. But when your power is on, it's not charging. How can I solve this? Please help.
 

strongst

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Have a nice day. My Oneplus 5 does not charge when it is on. But it's charging when it's off. It appears when I plug it into the computer. It also appears when I wear a type c headset. But when your power is on, it's not charging. How can I solve this? Please help.
Please download Ampere app from play store and post a screenshot when you plugged in into the dash charger with original cable.
 

Hasancaktar

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Dec 13, 2017
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Plugged: On Battery.
So I assume it's not plugged in. Did you get a plug in notification?
Otherwise your charging port maybe dirty, grimed or the cable has an issue? Lots of possibilities :)
The phone's plugged in. But it won't charge. Charging when off, but not charging when on. Can I contact you? Wp or telegram.
 

strongst

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Stock rom
Sure, you can install stock rom again(I assume you want to make a factory reset).
Depending on which rom you are you can either make a factory reset from Android settings, msm Tool, fastboot or twrp.

But I don't know the following:
What is you current twrp recovery (file name)?
What is your current Rom(file name)?
which firmware has your custom rom(e.g. 5.1.4)?
What is your magisk version?
Is your storage encryped or decrypted?