The Oneplus 5 is not charging while it is on.. Help

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Hasancaktar

Member
Dec 13, 2017
30
0
Have a nice day. My Oneplus 5 does not charge when it is on. But it's charging when it's off. It appears when I plug it into the computer. It also appears when I wear a type c headset. But when your power is on, it's not charging. How can I solve this? Please help.
 

strongst

Senior Moderator
Staff member
  • Sep 18, 2007
    12,038
    10,072
    8 bit times
    prolific-page.com
    HTC Desire
    OnePlus 7
    Have a nice day. My Oneplus 5 does not charge when it is on. But it's charging when it's off. It appears when I plug it into the computer. It also appears when I wear a type c headset. But when your power is on, it's not charging. How can I solve this? Please help.
    Please download Ampere app from play store and post a screenshot when you plugged in into the dash charger with original cable.
     

    Hasancaktar

    Member
    Dec 13, 2017
    30
    0
    Please download Ampere app from play store and post a screenshot when you plugged in into the dash charger with original cable.

    Screenshot_20191201-093306.jpg

    It looks like this.
    It's plugged in.
     
    Last edited:

    Hasancaktar

    Member
    Dec 13, 2017
    30
    0
    Plugged: On Battery.
    So I assume it's not plugged in. Did you get a plug in notification?
    Otherwise your charging port maybe dirty, grimed or the cable has an issue? Lots of possibilities :)

    The phone's plugged in. But it won't charge. Charging when off, but not charging when on. Can I contact you? Wp or telegram.
     

    strongst

    Senior Moderator
    Staff member
  • Sep 18, 2007
    12,038
    10,072
    8 bit times
    prolific-page.com
    HTC Desire
    OnePlus 7
    Stock rom
    Sure, you can install stock rom again(I assume you want to make a factory reset).
    Depending on which rom you are you can either make a factory reset from Android settings, msm Tool, fastboot or twrp.

    But I don't know the following:
    What is you current twrp recovery (file name)?
    What is your current Rom(file name)?
    which firmware has your custom rom(e.g. 5.1.4)?
    What is your magisk version?
    Is your storage encryped or decrypted?
     
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