The other party can't hear me clearly. No high-frequency

[Balmador]

Hello everyone. We got 5 phones during the holidays from Microsoft retail store in LA. Right after we put our sim cards and start using our phones all of us realized that other party can't hear us clearly (as an example when I use my AT&T Tilt 2 other party can hear me way better). Looks like the microphone cuts all high-frequency sounds. Either it's a microphone problem (could be defected batch) or some other settings. We've already checked all possible settings with no success. Does anybody else having the same problem?

Other than that phone is really awesome!

OS version: 7.10.7720.68
Hardware version: 0002
Radio: 16.23.02.26_A_16.27.00.23U

 

[Balmador]

Any suggestions?

Nobody else experiencing this problem?
Is it possible that something is wrong with this particular batch?

 

[artzznyzz]

TITAN - Lousy Sound Quality - Other Party Can't Hear . . .

I also have most people I call tell me I sound all distorted, (Or occasionally worse.) When I have someone call from my phone to a land line, to me the receiving sound has a buzz, almost tinitus, frequency shifts, & sometimes pulsing of the signal. Don't know if this might be the microphone, transmission, or what, although it seems consistent to my Titan, Occurrs in many places . . .

I'm surprised that no one else (except you) seem bothered. I tried unchecking the signal boost / loudness check, but to no avail.

Any suggestions? How is the sound quality you others are getting? Hope it is just a bad unit that I can swap Friday, or else I'll go back to my HTC AT&T Tilt-2, (the titl-2 is a much inferior phone, but with decent sound.)

 

[cubanaso]

My gilfriend constantly complains that she cant hear me too well. I think its because the phone is pretty long and the mic is right on the bottom. She can hear me better when i put the bottom part closer to my mouth. Its quiet annoying. I dont think its call quality but just bad positioning of the mic by htc.

 

[Balmador]

@artzznyzz Where did you buy your phone?

 

[artzznyzz]

UPDATE on bad / inferior Titan Sound Recepton:

Following a suggestion, I un-set (TURNED OFF) my attentive phone 'flip for speaker' option, so as to NOT automaticially go to speaker only when turning phone over & setting it down for hand free use during a call. This seemed to help some. (But a drag as this was a very nice touch - Most of my usage is in office / for business)

Per 'Cubanaso', above, I am also being more attentive to not holding the phone at the top where the antena may be, and also holding it lower so as to speak nearer the microphone on the bottom edge of the phone. (Why the heck did HTC place the main voice microphone so far out of the line of normal user speach? Maybe an attempt to save $ & go with only one microphone for both normal handheld usage, and also for face down on the table hands free usage? It would seem better to have two good mics, and via software use one for main speach, and the other for noise cancelling input, depending upon orientation.)

(This specialized custom grip is a pain because of aviding so much 'verbotten' contact with the phone - Can't touch the top off/on switch, nor the camera button, nor cover the microphone, nor where the micro-USB charger is attached. Too many restrictions, until new habits are learned . . .)

Anyhow, some more minor improvement, but still inferior sound quality for the person being called (whether they are on their own other cell or landline.)

BALMADOR: I bought mine at the AT&T corporate store on Main St. in White Plains NY. The sales kid, and contract, both promised a 30 day return period.

I am surprised that, of the (presumably) thousands of Titans out there, there are so few complaints about sound quality. Maybe I / we just have the rare problem ? ? ?

Any other insight from HTC, Google, or other web sites, etc.??? (I already checked WPCentral.com, and nothing more there . . .)

There are a few other problems, although not as major as this:

- Some phone numbers within given contacts (entered in outlook 10/ exchange 10) do not display on the the Titan. Seems to be 'Car', and others . . .

- Want access to the file storage space to set up directory structure for downloaded files (like the windows subdirectory structure & access), rather than just dump them into a single place managed by the system, without any identifiers other than the file name.

- The sync & skydrive of files seems random &/or flakey - We do not have the time to debug this.

- The HTC / AT&T issue standard documentation is superficial. (Also there is no WIKI, or no easy to access WIKI yet on XDA Developers, or I can't find it . . . Suggestions ? ? ?)

- Finally, Office Mobile seems generally flakey. For example, - Seems impossible to read & edit any file formats prior to office 2010, - Very difficult in Excel to highlight and drag a several cells, - can't figure out how to copy & paste reliably, etc., etc. . . .

Summary - I want to like & keep the Titan (another unit) so I am still inclined to try an exchange, or return the phone. Does anyone else have any further suggetions? (Maybe wait & try the Lumina 800 some day - What system will that be on, Verizon or AT&T ? ? ?)

Thanks, Art

 

[smokeyb111]

not a rare problem

I was constantly told that I sounded "muffled" or "like I was underwater".

....I took my phone to be replaced for a new device....I guess I'll see how it goes.

 

[Balmador]

I was constantly told that I sounded "muffled" or "like I was underwater".

....I took my phone to be replaced for a new device....I guess I'll see how it goes.

smokeyb111, could you tell where did you buy your phone?
If you have already exchanged it, can you tell if your new phone doesn't have this problem?

 

[nemets]

I was constantly told that I sounded "muffled" or "like I was underwater".

Same here!
Actually, my phone's earpiece also sounds muffled

 

[Klocker2]

I was constantly told that I sounded "muffled" or "like I was underwater".

....I took my phone to be replaced for a new device....I guess I'll see how it goes.

I'm considering this as well as my titan is muffled on caller's end on about half of the calls to an unacceptable level.

Please update us on the results of a swap

 

[artzznyzz]

Update re Sound Issue - Exchanged Unit : - )

Total fustration, so yesterday I went back to the AT&T corporate store (where I had upgraded from the Titl-2 to the Titan) and traded the Titan in for a new unit.

The trade in transaction took an hour ++, because the staff, although very friendly, cooperative and sincere, had no experience with the Titan (and I have a lot on my phone.) The store did not have or was missing the bluetooth dongle needed for content transfer, etc, etc, etc . . . But we got it done, thanks to my Exchange for Outlook, and e-mail for a few business photos, etc.

Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good, (except in very noisy environments); very loud both ends, better / tolerable connections in a few fringe areas where I had trouble with old Titl-2, No complaints on early test calls, etc, etc. I'll update y'all after several more days of experience . . .

So, Status Quo:

- My Titan is a very good phone (only) and decent electronic rolodex, with pretty good mapping / traffic / gps.

But:

- Lots of nagging ??software?? issues, some mentioned in prior post above. These problems seem like quality control programming bugs which should not have gotten through, and should be easy to fix. (Hope so as I really like this phone for my heavy business use!) More to follow.

HELP:
- How about a WIKI page for the Titan P139100 to organize the list of defects needing improvement, and most important, to supplement the superficial HTC / AT&T documentation, user guides? (lots of these problems may be mere lack of information & training for us users . . .)
I've tried to set up the WIKI page, with no luck. Maybe one of you with more experience can either get it started, or private message me with a little guidance . . .

Thanks
Arthur

 

[Klocker2]

Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good,

I appreciate your feedback and it is encouraging to know that another handset might fix my issue (call quality) with the device. thanks! Think I might try to swap out for another unit when my local store gets more in


OTOH, I don't understand your transfer issues. Do you not have all of your photos and music synced with Zune? also do you have a live account where all of your contacts and calendar is saved?

I don't use Exchange server so maybe it's different but I walked into a store and swapped devices last week (Focus S) and stood there and reset (wiped out) my phone, typed my live account on the new device and walked out of there with all of my contacts calendars and email on the new phone instantly. plugged it into Zune when I got home and had photos and music back as well.

Went online to Windowsphone.com and clicked on all the apps I had previously installed and they too were put back on the phone

 

[Balmador]

For everybody who having problem with the microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358

 

[Rickgig]

For what it's worth, I just got my phone this past weekend. I've only had a few calls so far and no complaints from anyone. I have asked everyone I talked to if they could hear me okay and there was no problem.

I bought mine from a large retailer which hopefully means they go through a lot of Titans and I got a good one.

I did play a video from GoPro today and when I max'd the volume, it was distorted and had static. Haven't had the problem with other vid's so I am assuming it was the vid and not the speaker on the phone.

Decent phone. I was about to blow up when I realized that Outlook Sync was gone but after playing with it for a few hours, I was able to get the Windows Live connector to do it's thing for me. Not 100% happy but pretty close.

 

[slitching]

Same problem here

I have the same problem. I love the titan, but I have to fix this issue (or return the phone) for the sake of my relationship and work.

It seems as if the noise cancellation software is dumbing down the highs of my voice (it sounds like I am underwater). I haven't experience this problem when using Tango to video chat. I've also read that the problem doesn't exist while recording a video. Just a heads up, people have been posting about this issue in the wpcentral forums. I'm new to the forum, so I can't post links.

 

[Balmador]

Here are the links to WPCentral forum:

http://forums.wpcentral.com/titan/184444.htm
http://forums.wpcentral.com/titan/184445.htm

I've also posted in this HTC forum:

http://community.htc.com/na/htc-forums/windows-phone/f/174/t/14751.aspx

Please put your comments as well. We need HTC's attention to this problem. Now we almost sure that it's not a mic problem (thanks to TANGO). Somehow dialer/phone software (noise cancellation or coding or any other filtering) and may be camera's part are not performing as needed on some units. And it should be fixed or patched.

 

[Rickgig]

Just a thought that might help with diagnosing the problem. I have a wired hands free headset (don't like any of the bluetooth devices from inexpensive to way over priced) and if you think it's the microphone or software for noise reduction is the problem, I bet you could try a wired headset and see it the trouble persists. If so, I would go get a replacement phone.

Just a thought.

 

[Balmador]

Can someone who doesn't experiencing a "muffled" effect send me a private message with his phone # so we can make a couple test calls? That way we can really compare and make a better statement.

 

[matthewhypolite]

I've bought a titan for my wife, and had these same mic issues, she sounds muffled, recessed, underwater, got her a plantronics 975, and call quality went from bad, to terific.
Something is definately up with the mic/software on these things. I got the UK version from Clove.

I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!

 

[Rickgig]

I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!

Maybe I should factor in my location to the lack of problems with my phones audio quality. I live in the Dallas area, home of AT&T, and it's possible the network has been upgraded here and when I travel outside of this area, the quality will suffer as many of you have reported. This could be why some are not having troubles and others are.