it seems to be hit or miss with tech support. I own a vaio, and when i busted my hard drive (had accidental coverate) it took about two weeks from send to return.
when i realized that the headphone jack on my sony tablet didn't work, i called tech support to get it taken care of immediately so i can get it under warranty. this call was on either friday or saturday, i don't remember. the guy i spoke with (who was polite and helpful as hell) said they could email me a shipping label that i can slap on the box the tablet originally came to me in and i would get the email within 12 hours.
i gave it a day and a half, and this alleged email hadn't come yet. i called yesterday and was helped by another man with the same accent (sounded like a hispanic dude from miami), and he told me that whoever last handled my claim had filed it closed, or something like that. this man said he would reopen the claim and i would get the email with the shipping label within 24 hours.
about 30 minutes ago, after not getting any email (except for the one i get nearly every day about their newest item on sale) (how long does it take to send one of those, anyway?) i called and was connected to a third gentleman from miami (assuming) who said that at this point, they will be sending me a box and shipping label through the mail, and i should expect it within 48 to 72 hours (mentioned hours, not days)
hopefully this guy's legit.
when i realized that the headphone jack on my sony tablet didn't work, i called tech support to get it taken care of immediately so i can get it under warranty. this call was on either friday or saturday, i don't remember. the guy i spoke with (who was polite and helpful as hell) said they could email me a shipping label that i can slap on the box the tablet originally came to me in and i would get the email within 12 hours.
i gave it a day and a half, and this alleged email hadn't come yet. i called yesterday and was helped by another man with the same accent (sounded like a hispanic dude from miami), and he told me that whoever last handled my claim had filed it closed, or something like that. this man said he would reopen the claim and i would get the email with the shipping label within 24 hours.
about 30 minutes ago, after not getting any email (except for the one i get nearly every day about their newest item on sale) (how long does it take to send one of those, anyway?) i called and was connected to a third gentleman from miami (assuming) who said that at this point, they will be sending me a box and shipping label through the mail, and i should expect it within 48 to 72 hours (mentioned hours, not days)
hopefully this guy's legit.