I am just posting this, wondering if anyone has run into a similar issue, I have looked high and low, on multiple forums and have found no one with a similar issue. I am fearing that my only recourse is to make a new Google account, solely to use these features. Would anyone have any idea on how to contact a Level 2 Support or Engineer, or someone within the inner circle of Google to contact them about this issue? Or might know of another way to go about reporting this bug so that it receives more Public Attention than getting swept under the rug? Now, I would like to say, this is completely a Google Server side issue, not a client side issue (this happens on multiple devices, and only one account.) But, again I haven't gotten any more information back other than:
Which is mildly aggravating as the ticket has been open for about three weeks now.
Around June 26th, I attempted to request a Google Wallet Card, and ever since then, my Wallet Account has been in a relatively broken state. I am able to purchase apps using my debit/credit card or bank account but I am having the following issues:
What I can not do:
What I can do:
Since that day, I have opened up a support ticket and after about a week of talking with Level 1 support, that has been sent up and escalated to the Engineers Group with a known internal Known Issue ID. They told me that it was not a user error issue (obviously, I knew that from the start of this entire ordeal) and that it was completely server based. However, I am unable to get more information regarding that Bug ID/my ticket as in:
So on and so forth, basically any information besides "the engineers are aware of the problem." I have called about every four days hoping for an update to the issue and not receiving any, because I have a decent amount of cash right now stored as Google Play/Store credit that I am unable to use, and because I would like to use Tap to Pay.
Because of this, I am wondering:
I had no issues with my account until I requested a Google Wallet Card, and now I incredibly regret doing so, to the point that I wish I could reverse all of this myself manually.
Attached are the pictures of what the Android and Web app are telling me in hopes that someone sees some similarities and if someone could get in contact with me (that has more information than a Level 1 Support from the Google Wallet phone team), that would be awesome as that is my main goal, I just would like to talk with someone that can provide more technical explanation than just saying "Our engineers are aware of the issue."
Explanation of below pictures:
Capture.png - The desktop process of me trying to request a Google Wallet Card (Firefox or Chrome, doesn't matter what browser)
Step 1.png - Step 3.png - The process I take in trying to setup Tap to Pay on Android App, with Step 3 finally saying: "There was a problem loading your funding source." (This also occurs if I try to extract, add, or clear money from my Google Wallet Balance)
Screenshot_*.png - The sidebar of the Android App, they requested that I take this screenshot. As you can see there is no Balance at the bottom of the sidebar.
Step 1 - 3
EDIT: 2015/07/15
After calling again, and talking with another person, I immediately asked for the Known Issue ID (which the other representative would not give me) and this is the number that was given to me:
Known Issue ID:
20906675
Shortly after though, she told me that she wasn't able to give me any further information about it, which was a bummer. So any other advice or people experiencing problems, it would be great to hear from you.
Which is mildly aggravating as the ticket has been open for about three weeks now.
Around June 26th, I attempted to request a Google Wallet Card, and ever since then, my Wallet Account has been in a relatively broken state. I am able to purchase apps using my debit/credit card or bank account but I am having the following issues:
What I can not do:
- Use Tap to Pay
- Use Google Wallet Gift Cards
- Use Google Play Store Credit
- Use Google Opinion Rewards
- Send money to people via gmail
- Pay for applications or IAP's using any form of redeemable currency through Google (IE: Gift Cards, etc) *Note the other entry above means that I cannot add gift cards and other services to my account.
- Change my country as a troubleshooting method, as I have more than $10 US Dollars in my Google Play Credit/Wallet, even though my Android app says differently.
What I can do:
- Add bank accounts to Wallet App
- Add Debit/Credit Cards to Wallet App
- Add Loyalty Programs to Wallet App
Since that day, I have opened up a support ticket and after about a week of talking with Level 1 support, that has been sent up and escalated to the Engineers Group with a known internal Known Issue ID. They told me that it was not a user error issue (obviously, I knew that from the start of this entire ordeal) and that it was completely server based. However, I am unable to get more information regarding that Bug ID/my ticket as in:
- How long has this been a known issue
- How many other people are experiencing the problem
- What is being done to fix the problem
- What is being done to isolate the problem
So on and so forth, basically any information besides "the engineers are aware of the problem." I have called about every four days hoping for an update to the issue and not receiving any, because I have a decent amount of cash right now stored as Google Play/Store credit that I am unable to use, and because I would like to use Tap to Pay.
Because of this, I am wondering:
- How many people on these forums have experienced similar issues, like what I am experiencing?
- Would it be easier in the long run to just setup a new e-mail, switch everything over to the new e-mail address (it's a long process which is making me hesitant to do so, and I am not sure how some of the stuff would be transferred over).
- How can I get in contact with a Level 2 or "Engineer" working on this issue to get more information, and discuss issues about this.
- What is being done to help resolve these issues?
I had no issues with my account until I requested a Google Wallet Card, and now I incredibly regret doing so, to the point that I wish I could reverse all of this myself manually.
Attached are the pictures of what the Android and Web app are telling me in hopes that someone sees some similarities and if someone could get in contact with me (that has more information than a Level 1 Support from the Google Wallet phone team), that would be awesome as that is my main goal, I just would like to talk with someone that can provide more technical explanation than just saying "Our engineers are aware of the issue."
Explanation of below pictures:
Capture.png - The desktop process of me trying to request a Google Wallet Card (Firefox or Chrome, doesn't matter what browser)
Step 1.png - Step 3.png - The process I take in trying to setup Tap to Pay on Android App, with Step 3 finally saying: "There was a problem loading your funding source." (This also occurs if I try to extract, add, or clear money from my Google Wallet Balance)
Screenshot_*.png - The sidebar of the Android App, they requested that I take this screenshot. As you can see there is no Balance at the bottom of the sidebar.
Step 1 - 3
EDIT: 2015/07/15
After calling again, and talking with another person, I immediately asked for the Known Issue ID (which the other representative would not give me) and this is the number that was given to me:
Known Issue ID:
20906675
Shortly after though, she told me that she wasn't able to give me any further information about it, which was a bummer. So any other advice or people experiencing problems, it would be great to hear from you.
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