This is like my 7th whitestone dome glass screen that has lifted from the edges!!

[sefrcoko]

I have had 1 witestone since Jan it does have a minor crack from being dropped but it's fairly unnoticeable other than that I have had 0. Issues with my white Stine no lifting edges (unless I try to used OtterBox case)

Sent from my Samsung Galaxy Note 8 using XDA Labs

Which Otterbox case? My Commuter fits well, so I'm guessing you mean the Defender?

 

[AlexanderBlaQ]

Which Otterbox case? My Commuter fits well, so I'm guessing you mean the Defender?

Yes the defender sorry...
Don't even try it had my apigen case on with the Whitestone for a while so issues tried putting the defender case on and almost instantly I had air bubbles on the bottom left-hand Corner and right-hand corners.... took it off I haven't tried to put it back on since

Sent from my Samsung Galaxy Note 8 using XDA Labs

 

[LBTaylor1984]

Had this fitted on a brand new phone, lasted 3 months, and the top corner went bad suddenly spiderweb like marks.

Over night the two side edges started to lift as well, bearing in mind it was on my desk thats pretty special. Contacted Whitestone got this standard response.

Hello customer! First of all, thank you for ordering our product. When I see your pics, it happened by your case. We assume it is not compatible case with our glass. To solve this, I recommend to use another case and during installation please keep enough curing time.
About case, we have note 8 dome case and it is perfectly compatible with our product. And now we are having promotion if you buy note 8, you can get note 8 case for free.

To supprot you, I will show this pic to my manager and get back to you asap. Thank you

Best regards,
Whitestone team

Never got back to me, and have ignored me since.

Well supposedly it's my case, yet i can tell you from trying to move the case to touch said protector it was impossible. Then I asked them the same question again, but without a case. Guess what not having a case is a cause for it lifting. There only other reason is curing time, at 3 months how long is it meant to cure?

Company is a bloody joke, selling a great piece of glass, if a little thick, using sub par Loca glue. At £40 a pop Whitestone can do one, I worked out that most phones are kept for a 24 month contract, if every 3 months I have to change the protector thats £320 over the lifetime of the phone. If I get insurance at £9 a month it's £216 for the life time of the phone, which covers all and any defect. So it's cheaper to insure it than protect it.

 

[StevePritchard]

So these things are trash! They keep lifting off the edges about a month or so after a perfect install!!

I Have no joke purchased this 7 times!!!

Amazon luckily has sent me 4 of those free but the other 3 I had to pay for myself! I am doing nothing wrong. It is a simple mindless process in my opinion. Its the crappy glue that they are using that has to be the issue.

Does anyone know why this keeps lifting on the edges like this a 3+ weeks after install?!!!

My second install has done this after two weeks. The first install worked fine for 4 or 5 months since installation last year.

The lifting for me was actually on the Bixby button side of the phone, but in the same general location as the OP, but a bit longer, and it appeared out of nowhere. My case definitely doesn't apply pressure to the glass (it's a Ringke Slim).

However, I do have a bit of a theory as to the cause...

When I installed this Whitestone I allowed the LOCA to travel too far down the phone before releasing the glass. When the glue flowed, I actually ended up with a small area with a few bubbles showing, exactly where the OP had his problem. I managed to work the bubbles out, and I thought I had a good install.

I'm wondering whether the thickness of the glue in those edge areas about two thirds of the way up from the bottom of the phone is less than the other areas, and this is the cause of the lifting problem. As most of the glue was in the lower half of the phone when I dropped the glass onto it, rather than the glue spreading out evenly from the centre, I noticed that it spread out to the sides, then up the edges, meanwhile also spreading up and out - these two flows ended up meeting in the Bixby/Power button area, and on one side for me, actually met at the very edge, leaving an island of no glue by the button forming a bubble that I managed to work out.

If this pattern of flow also happened on the Bixby button side, but instead of a bubble it just left a very thin layer of glue, then it could explain why that area is susceptible to the lifting problem.

I know we shouldn't be having these sorts of problems, but there doesn't seem to be a better option for protecting the screen of the Note 8 with a full-adhesive screen protector.

 

[Nastrahl]

I always considered screen protectors are for preventing scratch damage and not shock ones.

Here you need a protector if you want to insure your phone...

 

[fridaycider]

Does the replacement whitestone glass come with more adhesive ?

 

[StevePritchard]

Does the replacement whitestone glass come with more adhesive ?

Yes, there are two tubes of adhesive supplied with each glass.

Interestingly, my warranty replacement was the v2 jig which includes masking tape for the speaker, and also the absorbent pads that fit at the side to take up any excess adhesive.

 

[ruffnexx_uk]

Interesting, i've had my protector on for almost 5 months now, few light scratches...no lifts whatsoever, my theory is that you probably whist cleaning excess glue created a little air pocket as the glue eventually contracts, hence the 24 hour drying rule, following this to the T as well as working on a level table is critical as the glue has to disperse evenly ( i used a spirit level tool) and my install was 100% perfect 1st time with no lifts or airpockets.
I do have cases...pitaka and a range of samsung cases which i alternate

 

[ruffnexx_uk]

Well...that'll teach me to be so smug......7 days later i woke up to find my whitestone dome screen cracked......hahaha

 

[edit]

I applied the glass and everything looked great (did everything by the book) BUT after a week on the top corners I got some bubbles that seem to multiply as the time goes by... what happened? How can i prevent that from happening again?
I only used 2 Samsung cases, the alcantara one and the led flip case.

Another issue that I had was that even if I put the pads to the left and right of the phone where the buttons are the glue still found it's way into the buttons... took me quite a while to clean those.... How I can prevent that from happening again? Will my buttons have issues as the glue will harden over time? Any hints how to clean that? Mild alcohol should do the trick?

These things should not happen for how much the kit costs and how expensive the phone is.

 

[mikeyjrd]

Getting some lifting as well on the top & bottom left corner after installing it for 1 month. Its shaped like a 1/4 of a snowflake.

Using the Unicorn Full Armor Beetle with the built-in protector removed. Good 1st case and i didn't switch cases since good 1st whitestone installation.

 

[gsser]

https://www.amazon.de/dp/B074W2MC7L/ref=cm_sw_r_cp_apap_MJvHk1F4MDCHd

i use this case and it fits perfectly fine. dropped my phone 3-4times still no scratch

 

[R-iel]

Tmax glass is a dome clone but more case friendly. I use it and can confirm. It's also cheaper!

 

[ruffnexx_uk]

I've had a terrible experience with whitestone, despite paying for a replacement glass for a heirthero pretty good product ..to say the least I am dissapointed in them... absolute radio silence...but theyve taken my money, i think ill just have to raise a PayPal dispute.
I dont think its a good way to treat customers.

 

[nickbarbs]

Just use a plastic wet application screen protector and move on!

 

[kenpaci]

https://www.amazon.de/dp/B074W2MC7L/ref=cm_sw_r_cp_apap_MJvHk1F4MDCHd

i use this case and it fits perfectly fine. dropped my phone 3-4times still no scratch

You using this case with whitestone dome glass?

 

[gsser]

You using this case with whitestone dome glass?

no

 

[Owenboy89]

This has prob been said already but cases can push your screen off....I have gone out and bought ultra slim cases the lot and some do and some don't....

but I have a answer if it's the case causing the agro.....there is a company called pitaka and they make aramid fibre cases....not only do they protect your phone really well but they are they are the worlds slimmest case....On flat screen phones super slim cases doesn't make a difference but on edge phones it is an absolute god send. My wife has one and it doesn't even come near the screen but very very strong at the same time......only prob is they are about £40 but if you putting whitestone on then I can tell you don't mind spending to protect your phone.

 

[babak]

This has prob been said already but cases can push your screen off....I have gone out and bought ultra slim cases the lot and some do and some don't....

but I have a answer if it's the case causing the agro.....there is a company called pitaka and they make aramid fibre cases....not only do they protect your phone really well but they are they are the worlds slimmest case....On flat screen phones super slim cases doesn't make a difference but on edge phones it is an absolute god send. My wife has one and it doesn't even come near the screen but very very strong at the same time......only prob is they are about £40 but if you putting whitestone on then I can tell you don't mind spending to protect your phone.

The pitaka for the shape that has only protects behind the phone and not even the sides, I have it but I do not use it anymore, phone twice minor falls and twice broken whitstone.
guys, if you want good protection stay away from pitaka, it's very thin and it's beautiful, but it does not protect the glass film.

 

[DeeXii]

So these things are trash! They keep lifting off the edges about a month or so after a perfect install!!

I Have no joke purchased this 7 times!!!

Amazon luckily has sent me 4 of those free but the other 3 I had to pay for myself! I am doing nothing wrong. It is a simple mindless process in my opinion. Its the crappy glue that they are using that has to be the issue.

Does anyone know why this keeps lifting on the edges like this a 3+ weeks after install?!!!

Did you ever figure out a solution to this? I have the same problem. There has to be a solution as I have seen these installed on others phones with minimal issues. Thanks!