Question Those who bought from Giztop

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jim262

Senior Member
Jul 17, 2015
1,185
259
How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)

Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
Giztop is an excellent company. I have purchased several phones from them over the years, but with my Mi 11 Ultra, it required service. Being here in the US, I figured I was now the proud owner of an expensive paperweight. However, I contacted Giztop and asked them what should I do and did they know anything to fix my problem. They told me to RMA the phone, along with original sales receipt and packaging to mainland China (a Shenzhen address), I sent it to the address and there were some customs issue upon arrival in China. BTW, Giztop is actually in Hong Kong. Anyhow, they got word from their representative in mainland China that it couldn't be repaired, so they sent me a brand new Mi 11 Ultra. They sent it to me via DHL. It took a couple of days for DHL to pick the device up, but once they did, it only took five days before the phone was in my hands, here in San Diego, Ca.
 

enb007

Member
Dec 14, 2021
20
3
Giztop is an excellent company. I have purchased several phones from them over the years, but with my Mi 11 Ultra, it required service. Being here in the US, I figured I was now the proud owner of an expensive paperweight. However, I contacted Giztop and asked them what should I do and did they know anything to fix my problem. They told me to RMA the phone, along with original sales receipt and packaging to mainland China (a Shenzhen address), I sent it to the address and there were some customs issue upon arrival in China. BTW, Giztop is actually in Hong Kong. Anyhow, they got word from their representative in mainland China that it couldn't be repaired, so they sent me a brand new Mi 11 Ultra. They sent it to me via DHL. It took a couple of days for DHL to pick the device up, but once they did, it only took five days before the phone was in my hands, here in San Diego, Ca.
Hello, thanks for your comments. I placed my order on Dec 16th. Order Status keeps on "processing"... I hope they finish processing it soon and finally I get my tracking number! Merry Christmas!
 

Mitoraf

Member
Feb 16, 2018
41
17
Hello, thanks for your comments. I placed my order on Dec 16th. Order Status keeps on "processing"... I hope they finish processing it soon and finally I get my tracking number! Merry Christmas!
I am writing this to help you and everyone who is interested in the future:
I have bought many Xiaomi devices from Giztop and I am very pleased with their service:
on 3/30/21 I have purchased Xiaomi Mi 11 Ultra (top specs version)
on 9/19/21 I have purchased Xiaomi Pad 5 Pro 5g (top specs version)
on 10/11/21 I have purchased Xiaomi Mi Mix Fold (12gb/512gb version)
on 12/8/21 I have purchased Xiaomi Mi 11 Ultra again (top specs version)

okay so why did I buy the mi 11 twice? I was very disappointed by the mix fold's camera performance and the many issues regarding miui china rom on that device (it is a very expensive device and barely has any updated if you are reading this and considering it and don't live in china, DON'T BUY IT, get a Z fold 3 instead, the miui on mix fold is horrible for outside of china), so I got the mi 11 ultra from giztop again, sorry for the rant,

now as for giztop themselves, the shop is great, I have only ordered with express shipping as I wanted to have a very secure packaging of the devices and I wanted them fast, the first shipping does take time, and I found the best way to speed this up is by daily messaging them and that makes them prepare it faster (I don't like nagging but this is how it gets sped up), also they don't answer emails over weekends so don't expect a reply if you left a message on a Thursday till Monday (they will reply only by Monday),
but they have great customer support and very friendly staff, I highly recommend them for their awesome service, I will buy the Xiaomi 12 Ultra when it is available from them
 

semsem1969

Senior Member
May 17, 2009
471
63
Xiaomi Mi 11 Ultra
I pre-order my MI11 ultra with GIZTOP last year,
it was my second time ordering a phone from them
they shipped it on the promised day, had some miscommunication on the wireless charger,
didn't ship it together with the phone but they were able to fix everything to my satisfaction.
DHL to NJ no issue, it took 7-10 days from the moment they mark the item shipped.
actual tracking was 3 days .
They are legit, they are ok customer service ( like everyone out there now).
I will order again from them but will try to make everything simple to avoid confusion.
Good Luck
 

moohell

New member
Jan 21, 2022
1
0
My experience with Giz top has always been great. There is usually a 24 hour turnaround for questions emailed to them. That is merely because of the time difference between Southern California and China. I have ordered approximately five phones from them over the years and I usually have said device in 10 days.

Packaging and service has always been top notch and I highly recommend them. There is a language barrier that can lead to misunerstandings, but if you have done your homework on your device and don't need to ask a lot of questions, like "which bands does it work with in the US" or something like that, you won't have any issue.
is it trustable
 

Ludespeed

Senior Member
Jan 1, 2011
171
20
Vancouver, Canada
Giztop is an excellent company. I have purchased several phones from them over the years, but with my Mi 11 Ultra, it required service. Being here in the US, I figured I was now the proud owner of an expensive paperweight. However, I contacted Giztop and asked them what should I do and did they know anything to fix my problem. They told me to RMA the phone, along with original sales receipt and packaging to mainland China (a Shenzhen address), I sent it to the address and there were some customs issue upon arrival in China. BTW, Giztop is actually in Hong Kong. Anyhow, they got word from their representative in mainland China that it couldn't be repaired, so they sent me a brand new Mi 11 Ultra. They sent it to me via DHL. It took a couple of days for DHL to pick the device up, but once they did, it only took five days before the phone was in my hands, here in San Diego, Ca.
How much did it cost you to ship it to them?
 

jim262

Senior Member
Jul 17, 2015
1,185
259
It depends, as shipping costs constantly change, such as region you're shipping from current market rates and who the shipper is. I used DHL and they shipped the device back to me via DHL at no cost. Most likely, it's going to be somewhat expensive, considering today's shopping issues, but it will still be way cheaper than owning a very expensive paperweight.
 

jim262

Senior Member
Jul 17, 2015
1,185
259
How much did it cost you to ship it to them?
It depends, as shipping costs constantly change, such as region you're shipping from current market rates and who the shipper is. I used DHL and they shipped the device back to me via DHL at no cost. Most likely, it's going to be somewhat expensive, considering today's shopping issues, but it will still be way cheaper than owning a very expensive paperweight.
 

Ludespeed

Senior Member
Jan 1, 2011
171
20
Vancouver, Canada
It depends, as shipping costs constantly change, such as region you're shipping from current market rates and who the shipper is. I used DHL and they shipped the device back to me via DHL at no cost. Most likely, it's going to be somewhat expensive, considering today's shopping issues, but it will still be way cheaper than owning a very expensive paperweight.
I know that shipping costs vary but I was interested in how much it cost you specifically :)
 

kr1eg

Member
Aug 18, 2022
5
0
Giztop is an excellent company. I have purchased several phones from them over the years, but with my Mi 11 Ultra, it required service. Being here in the US, I figured I was now the proud owner of an expensive paperweight. However, I contacted Giztop and asked them what should I do and did they know anything to fix my problem. They told me to RMA the phone, along with original sales receipt and packaging to mainland China (a Shenzhen address), I sent it to the address and there were some customs issue upon arrival in China. BTW, Giztop is actually in Hong Kong. Anyhow, they got word from their representative in mainland China that it couldn't be repaired, so they sent me a brand new Mi 11 Ultra. They sent it to me via DHL. It took a couple of days for DHL to pick the device up, but once they did, it only took five days before the phone was in my hands, here in San Diego, Ca.
I'm curious what issue you had with your Mi 11 Ultra.
My phone was great for the 4 or so days I was initially using it. Overnight while plugged in, it showed the Fast charging symbol, but by the morning, it stopped recognizing USB cable or charging when plugged into USB type C and had the same % as when I plugged it in.

That day, I let them know of the issue and I charged it with the wireless charger no problem to about 80%. They offered to offer me some discount due to the USB issue and also offered warranty repair.

Then that day, it rebooted two or three times in my pocket -- I was wondering why I needed to input my PIN number when not using my phone. I didn't even use up the battery, and it rebooted to bricked state. I cannot power it on using any method (power, USB cable holding power down, power and volume up/down) .

They asked me to start RMA, factory reset it, and return via DHL, Fedex, etc, but when I went to DHL, they have a policy that refuses to touch phones that will not power on (they assume it is a Lithium Battery issue instead of something else). I also cannot factory reset it before sending it off, due to the power button not working and am concerned about having to change 25+ passwords.

The phone has NO physical damage whatsoever (no bulge, no drop, no water, no dust) and I feel like I am stuck. I don't really know what to do guys. Local shops don't have any of the Mi 11 parts to even consider trying a local repair at my cost.

Part of me thinks that Giztop was selling refurbished Mi 11 Ultras with Chinese rom for this kind of discount, and I got a lemon.
 

kr1eg

Member
Aug 18, 2022
5
0
And depending on your location and shipper used, it can be anywhere from $50 to $180. I personally paid $58.
I was quoted 151 usd (20%) discounted price from DHL back to them. I have no faith in the phone, especially not an opened / repaired one as they basically lose IP68 rating.
 

K4nj

Member
Aug 18, 2022
8
1
United States
Xiaomi 12 Pro
So I just got my payment processed by them, they said they'd get the order ready and provide tracking number soon anyone know how long this last and should I message them in a few days? if I don't receive it
 

tensux

Senior Member
Nov 18, 2011
1,049
285
boston
I just ordered the 12s ultra from them, will be giving my 11 ultra away. its actually 400 less than the 11 ultra when I bought new. I would be skeptical however they accept paypal as payment which has been very good in the past with their purchase protection. giztop also lists the 12s ultra as google pay installed. I am assuming that means the bootloader will be unlocked when I get it, so it will be easier for me to install xiamoi.eu
 
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K4nj

Member
Aug 18, 2022
8
1
United States
Xiaomi 12 Pro
I just ordered the 12s ultra from them, will be giving my 11 ultra away. its actually 400 less than the 11 ultra when I bought new. I would be skeptical however they accept paypal as payment which has been very good in the past with their purchase protection. giztop also lists the 12s ultra as google pay installed. I am assuming that means the bootloader will be unlocked when I get it, so it will be easier for me to install xiamoi.eu
Yeah I use paypal too, I've seen good reviews of them just hope they don't disappoint me
 
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  • 2
    giztop also lists the 12s ultra as google pay installed. I am assuming that means the bootloader will be unlocked when I get it.
    No, I've got from them 2 x Mi 11 Ultra and bootloader always was locked as default, They just install Google Apps on top of Chinese MIUI so maybe that's why Google Pay works (never tried if it works out-of box on Chinese ROM)
    For xiaomi.eu you need to unlock bootloader yourself via official method https://en.miui.com/unlock/index.html
    1
    So I just got my payment processed by them, they said they'd get the order ready and provide tracking number soon anyone know how long this last and should I message them in a few days? if I don't receive it
    I found email from them with tracking number in my Spam folder, so check your Spam folder every day ;)
    1
    I just ordered the 12s ultra from them, will be giving my 11 ultra away. its actually 400 less than the 11 ultra when I bought new. I would be skeptical however they accept paypal as payment which has been very good in the past with their purchase protection. giztop also lists the 12s ultra as google pay installed. I am assuming that means the bootloader will be unlocked when I get it, so it will be easier for me to install xiamoi.eu
    1
    I just ordered the 12s ultra from them, will be giving my 11 ultra away. its actually 400 less than the 11 ultra when I bought new. I would be skeptical however they accept paypal as payment which has been very good in the past with their purchase protection. giztop also lists the 12s ultra as google pay installed. I am assuming that means the bootloader will be unlocked when I get it, so it will be easier for me to install xiamoi.eu
    Yeah I use paypal too, I've seen good reviews of them just hope they don't disappoint me
    1
    Any major downsides to opening bootloader? and also I was looking around it seems like A13 is problematic with twrp on the xiaomi 12 pro so no ota updates I here when you install eu miui
    As Mi12 Pro is a new phone, developing TWRP may take some time, same with custom ROMs.
  • 2
    How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)

    Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.

    This is my review I left for them on TrustPilot..


    For The Customers and Giztop
    This review reflects my thoughts and experience with GizTop and some key areas I'm hoping GizTop reads to enhance customer service and sales experience.

    Please note, your experience might be subjective to demograph and ease of logistics.

    This website was brought to my attention via Google and been highly praised by YouTuber FlossyCarter. I was desperate for the new Mi 11 Ultra and I genuinely gave up waiting on my country's Amazon, that are yet to launch the phone till this date soo I bit the bullet and purchased from GizTop.

    In all honesty, GizTop wasn't my first choice to buy this phone, and I'm not here to highlight competitors but GizTop was the only website that had the phone along with accessories I needed as well, I ended up picking the 80W wireless charger with some cases and glass screen protector.

    Let's start with Logistics, quite frankly the only thing stopping me from giving 5 Stars is the logistics.
    I mean, yes, GizTop ships globally with some exceptions. The company ships the phone from Shenzhen China to Hong Kong being their gateway internationally. But this costs a lot of time to deliver.

    I made my purchase on the 7th of May 2021, and received my phone on the 31st of May 2021 via Aramex to Qatar.

    Your products do avoid customs, which I won't discuss in detail how. I did encounter a customs charge but the value was insignificant soo I didn't find it worthy to argue with the company for, soo kudos to them for making that possible for me.

    I found it cute that inside my phone box they left me a little note saying that one of my case is still on the way. I appreciate the small details and communication.

    Packaging was flawless, everything was well cushioned are perfectly suitable for transit. My Phone box was opened but I was well aware, it was done to install Google Services, however I'd genuinely be happy if it wasn't done because I am capable of doing that myself. But nonetheless, it didn't bother me as much because I fully intend on unlocking bootloader and installing a custom ROM on it.
    On purchased of the Mi 11 Ultra (Chinese Variant), GizTop includes a free 67W power brick as a gift, and I genuinely appreciate that.

    Customer service was fantastic for the most, and the support team email and live chat responsed to all my questions and inquiries about my order (all except one relating to my concerns about my tracking status not changed).

    Honestly I think the customer service team adopts Western names when chatting with customers. I could be wrong, I'm not assuming, but I've read plenty of reviews as well, with Jessica being the most popular. Fun fact, "Jessica GizTop" was a top search and Google didn't fail to predict when I typed that , because I've seen lots of mixed reviews about Jessica from GizTop. She personally dealt with my order; and on live chat I requested for her specifically because she was responsible for my order. But she did a great job responding all my queries and doubts soo thank you Jessica for doing a great job.

    All in all, I'm very satisfied with my products EXCEPT for one, my Nilikin Glass protector for the Mi 11 Ultra drastically reduces the touches registered. As easy as installation looked, I still have corners with air bubbles making their way in. Honestly GizTop, come on now! You guys sell one the most powerful phones money can buy, and accessories do significantly impact the phones experience. Im not sure if my glass protector unit was faulty, but I've seen reviews of people advising to stay away from the protector Ive selected. GizTop if you could do something about it, I'd genuinely appreciate it, because right now I'm in the market for another glass protector that is sustainable for this new phone of mine, if you could sort me out, I'll be more than happy to pick up another good screen protector brand from you guys, or I guess I'll just have to search elsewhere because I want the best for my phone. And I'm sure all potential customers reading this would like that too.

    Aside from that, I will go in depth with my other accessories on other forums like XDA very soon, but wrapping this up
    If you're desperate for a phone from GizTop;

    1. Yes they are a legit company that are China based.

    2. Your package delivery time may vary, but don't expect it to be insanely fast. But yes they do deliver on what was promised and well!

    3. They're customer service will be happy to help you out.

    4. No, just because you're importing this phone from China, doesn't mean you are going to be scammed.

    4.1 Their devices are authentic and verified and I vouch for that.

    Thank you for taking the time to read this, please thumbs up to help other customers make an educated decision on their investment.

    And GizTop, thank you for delivering on my dream phone and making this delivery possible.
    2
    giztop also lists the 12s ultra as google pay installed. I am assuming that means the bootloader will be unlocked when I get it.
    No, I've got from them 2 x Mi 11 Ultra and bootloader always was locked as default, They just install Google Apps on top of Chinese MIUI so maybe that's why Google Pay works (never tried if it works out-of box on Chinese ROM)
    For xiaomi.eu you need to unlock bootloader yourself via official method https://en.miui.com/unlock/index.html
    2
    How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)

    Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
    Giztop is an excellent company. I have purchased several phones from them over the years, but with my Mi 11 Ultra, it required service. Being here in the US, I figured I was now the proud owner of an expensive paperweight. However, I contacted Giztop and asked them what should I do and did they know anything to fix my problem. They told me to RMA the phone, along with original sales receipt and packaging to mainland China (a Shenzhen address), I sent it to the address and there were some customs issue upon arrival in China. BTW, Giztop is actually in Hong Kong. Anyhow, they got word from their representative in mainland China that it couldn't be repaired, so they sent me a brand new Mi 11 Ultra. They sent it to me via DHL. It took a couple of days for DHL to pick the device up, but once they did, it only took five days before the phone was in my hands, here in San Diego, Ca.
    2
    I pre-order my MI11 ultra with GIZTOP last year,
    it was my second time ordering a phone from them
    they shipped it on the promised day, had some miscommunication on the wireless charger,
    didn't ship it together with the phone but they were able to fix everything to my satisfaction.
    DHL to NJ no issue, it took 7-10 days from the moment they mark the item shipped.
    actual tracking was 3 days .
    They are legit, they are ok customer service ( like everyone out there now).
    I will order again from them but will try to make everything simple to avoid confusion.
    Good Luck
    2
    Hello, thanks for your comments. I placed my order on Dec 16th. Order Status keeps on "processing"... I hope they finish processing it soon and finally I get my tracking number! Merry Christmas!
    I am writing this to help you and everyone who is interested in the future:
    I have bought many Xiaomi devices from Giztop and I am very pleased with their service:
    on 3/30/21 I have purchased Xiaomi Mi 11 Ultra (top specs version)
    on 9/19/21 I have purchased Xiaomi Pad 5 Pro 5g (top specs version)
    on 10/11/21 I have purchased Xiaomi Mi Mix Fold (12gb/512gb version)
    on 12/8/21 I have purchased Xiaomi Mi 11 Ultra again (top specs version)

    okay so why did I buy the mi 11 twice? I was very disappointed by the mix fold's camera performance and the many issues regarding miui china rom on that device (it is a very expensive device and barely has any updated if you are reading this and considering it and don't live in china, DON'T BUY IT, get a Z fold 3 instead, the miui on mix fold is horrible for outside of china), so I got the mi 11 ultra from giztop again, sorry for the rant,

    now as for giztop themselves, the shop is great, I have only ordered with express shipping as I wanted to have a very secure packaging of the devices and I wanted them fast, the first shipping does take time, and I found the best way to speed this up is by daily messaging them and that makes them prepare it faster (I don't like nagging but this is how it gets sped up), also they don't answer emails over weekends so don't expect a reply if you left a message on a Thursday till Monday (they will reply only by Monday),
    but they have great customer support and very friendly staff, I highly recommend them for their awesome service, I will buy the Xiaomi 12 Ultra when it is available from them