Ticwatch pro 3 ultra GPS Issue : random activities bike rides during the night!

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Deder5

Member
Jan 28, 2008
21
0
Paris
Hello,

First of all, sorry if I'm posting in the wrong place.

I have an issue with my TicWatch Pro 3 Ultra GPS connected with my Oneplus 8T.

Since few days (about 3 weeks), when I check Google Fit application on my phone, I have a random bike rides during the night while sleeping.
In the same time, many Heart Point are recorded as activities thus make bad tracking.

Did someone get the same issue ?
Did you know if there is any update for that?

Could you please help how to get a solution?

Thanks in advance and regards,


PS:
A thread is already created on Google community but there is no solution yet.

here is the link:
 

Deder5

Member
Jan 28, 2008
21
0
Paris
I reached out the Mobvoi Support for the issue and here below their response:


Dear Hayder,

Thank you for reaching out to the Mobvoi support team!

Thanks for your information.

We have checked with our engineer, kindly please be informed that google fit has started using a new data upload inteface, which causes some additional ride records generated after sleep data is uploaded, kindly please just ignore the ride data currently, we will work hard on it to find a way to fix this issue. Thanks for your patience and understanding.

As always, thank you for supporting Mobvoi. If you have any further questions or concerns, please do not hesitate to contact us again.

Best regards,
The Mobvoi support team

US hotline: 888-830-9974
Canada hotline: 888-453-7924
(Monday- Friday 9:00-17:00 PST, for US&CA only)
 

Deder5

Member
Jan 28, 2008
21
0
Paris
Hello,

Good news ! Finally, for three days now, I haven't had any ghost night activities. I hope the problem is finally solved.