Times up! Filling BBB report

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amoamare

Senior Member
Jul 17, 2006
476
318
Long story short -
I own the SM-G925P and I'm very displeased with it after receiving yet another update today that included more bloat ware to the device. I was upset with the last major update as well because it included applications like 'App Spotlight'
App Spotlight allows Sprint to collect money and to push notifications to your device to highlight recommended applications. I don't agree with this practice at all. I found it very annoying back in the Android 2.0 days and was happy when Android effectively killed that in Android 4. I myself as others didn't pay a high premium for a device to be and ad space for Sprint.

The device has native voice mail notification turn off (WMI Support) which forces you to have to use their voice mail application on the device that looks like a 10 year designed it, let alone again, there is premium features and ad space in the application. These are set to on by default and you can turn this off by visiting the application and turning off the Premium feature or by paying something like $2 a month. If you disable the application you lose voice mail notifications all together.

Yes i'm very aware that you can disable some of the applications, I'm also very aware of using Knox IT policy to disable any application I want with out root, but it comes down to I shouldn't have to do this for a device you pay top dollar for.
Right now I'm using Package Disable Pro, I have 202 Packages disabled on my device currently. Not all of it is Sprint no alot of it is Samsung truthfully. Tonight after the update I still have 202 packages disabled and now I have to add an additional 10 or so, or see if they can be uninstalled or deleted from the application manager first.

Do i have a few issues with the device with 202 applications disabled eh yes really only two issues that concern me. One my dialer codes don't work. To lazy to locate the package that has them working, two my google wallet if I use NFC closes. Other than that no I don't and my phone is running better then ever with 0 to very little lag something that Samsung promised and advertised with these devices., but not to our surprise failed to deliverer the first set of issue was the major memory leak form lollipop, honestly this phone sucked the first time out of the box after the first day of use.

Any way long story short I filed a BBB report against them, they are not accredited so I doubt they will care, but I'm looking to have my plans canceled return the devices for a refund reminding on them.

Hows every one else's day going haha?
 

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KennyG123

Senior Moderator / Moderator Committee / Spider-Mo
Staff member
Nov 1, 2010
39,308
51,961
Right behind you!
If you didn't want all that bloatware on your device (which has been the case since...like forever with Touchwiz), why didn't you just get a Nexus?
I doubt anything will happen with the BBB because there really is no false advertising or any misleading issues with your purchase. Now if you had gotten a few lemons and kept getting them replaced to fix an issue...maybe there would be something.
 
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amoamare

Senior Member
Jul 17, 2006
476
318
I'm not specifically talking about touchwiz bloat ware. I accepted the fact that touch wiz has its own and Samsung includes its own app store's etc.
What I'm talking about is Sprint's bloat ware, how the device brands it self after activation based on (Virgin mobile/Sprint/Boost etc) when you first power on the device you don't have a ton of applications pre-installed. After activation the device brands it self to either of these carriers based on who you activated it with. Like two voice mail icons / apps (com.sprint.voicemail: yellow icon takes you to voice mail, com.coremobility.app.vnotes: blue icon used for actual notifications and visual voice mail filled with ads unlike other carriers)

Spotlight - again used to push highlighted apps to my device; added during an update was not originally on the device when purchased.

I should have made notes of each additional bloat that was added to the device with each upgrade but I failed to do that, but noted the most annoying one sense I randomly was getting notifications in my notification center. (Mind you I don't have any third party applications installed on my device it is 100% out of box with what ever applications disabled or can be uninstalled).

The point of what I was making on this, is you spend 5-700$ dollars on a device for them to make it an ad supported. I would have been more understanding of ads or pushing bloat to the device with each upgrade if the device was free. They are getting paid to push notifications to your device for featured games/applications etc. I do not agree with this business tactic at all and no where does it state they may do this.

The device was advertised and pushed by sales teams as the fastest device on the market at the time with a lag free experience. I specifically remember the commercial about this. The problem with that is you released a device with a bugged OS knowingly from the beginning ( Android 5.0 memory leak ) many devices that received 5.0 had major issues and lots of people were wanting to downgrade back to 4.X because of it. It wasn't until the 3rd update that it was improved but not resolved. I don't know its current status as I stopped following the issues. The device is no where as fast / lag free as they claim if anything I have had more lag issues with this device then a device on kitkat.

Now what you don't know is that I work with cell phones on a day to day basis, I have my hands on many different devices at a time. Comparing this device to many other devices against other carriers and Sprints specifically is one of the worst between its stupid IOTA services and other things. Comparing this device to the Verizon edge with older software and the Verizon firmware feels more improved then Sprints.

I will have to write more latter, if you were local to me it would be easier for me to point out the issues in person, and if you have similar OCD like mine it will eat at you like it has me.
 

rukin1

Senior Member
Dec 4, 2011
431
105
FW
Samsung Galaxy Note 20 Ultra
File a complaint to the BBB and that will get you nothing and nowhere. You can actually disable most of the apps, google play news/games/books/ect.
You put your finger on and app, hold your finger on it and drag it up to the disable option or uninstall on apps you don't want.
 
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KennyG123

Senior Moderator / Moderator Committee / Spider-Mo
Staff member
Nov 1, 2010
39,308
51,961
Right behind you!
I'm not specifically talking about touchwiz bloat ware. I accepted the fact that touch wiz has its own and Samsung includes its own app store's etc.
What I'm talking about is Sprint's bloat ware, how the device brands it self after activation based on (Virgin mobile/Sprint/Boost etc) when you first power on the device you don't have a ton of applications pre-installed. After activation the device brands it self to either of these carriers based on who you activated it with. Like two voice mail icons / apps (com.sprint.voicemail: yellow icon takes you to voice mail, com.coremobility.app.vnotes: blue icon used for actual notifications and visual voice mail filled with ads unlike other carriers)

Spotlight - again used to push highlighted apps to my device; added during an update was not originally on the device when purchased.

I should have made notes of each additional bloat that was added to the device with each upgrade but I failed to do that, but noted the most annoying one sense I randomly was getting notifications in my notification center. (Mind you I don't have any third party applications installed on my device it is 100% out of box with what ever applications disabled or can be uninstalled).

The point of what I was making on this, is you spend 5-700$ dollars on a device for them to make it an ad supported. I would have been more understanding of ads or pushing bloat to the device with each upgrade if the device was free. They are getting paid to push notifications to your device for featured games/applications etc. I do not agree with this business tactic at all and no where does it state they may do this.

The device was advertised and pushed by sales teams as the fastest device on the market at the time with a lag free experience. I specifically remember the commercial about this. The problem with that is you released a device with a bugged OS knowingly from the beginning ( Android 5.0 memory leak ) many devices that received 5.0 had major issues and lots of people were wanting to downgrade back to 4.X because of it. It wasn't until the 3rd update that it was improved but not resolved. I don't know its current status as I stopped following the issues. The device is no where as fast / lag free as they claim if anything I have had more lag issues with this device then a device on kitkat.

Now what you don't know is that I work with cell phones on a day to day basis, I have my hands on many different devices at a time. Comparing this device to many other devices against other carriers and Sprints specifically is one of the worst between its stupid IOTA services and other things. Comparing this device to the Verizon edge with older software and the Verizon firmware feels more improved then Sprints.

I will have to write more latter, if you were local to me it would be easier for me to point out the issues in person, and if you have similar OCD like mine it will eat at you like it has me.

This is nothing new for Sprint either...nor Verizon for that matter. When you activate either of those (and my guess is the other 2 major carriers as well) it connects to the network, downloads necessary as well as licensed apps and drivers. There are a lot more Sprint specific apps that they don't install. Go to Apps and Sprint in Play and see what they could have put on. As mentioned, most of the apps are able to be disabled. With root they can be removed. This has been the case for several iterations of Samsung US phones. My GF's Note 4 did this, I think the S5 and Note 3 did as well. I fail to see how Sprint putting extra programs on your phone is a case for the BBB. But good luck with your case. Again sounds like you should stick to Nexus devices going forward.

This same phone is used on the CDMA network in India so it is more convenient to install carrier specific files upon activation.
 
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Soooperstar

Senior Member
Dec 14, 2013
2,889
1,825
Charlotte
I could care less about what comes on a phone being that it's 100% customizable. Hell, be happy it's not as much of a headache as iPhone. If it's not for you then don't buy it. That's what the demos are for in the store. I usually buy a phone, play around with the stock for a few hours, root and customize to my standard. After these last 2 updates, I'm very pleased with the phone
 
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CrazyJ36

Senior Member
Apr 28, 2013
94
30
Zephyrhills
Try this

We all dislike some bloatware, but all carriers include it.
A better option that people can follow along with, is change.org where anyone can start actual community petitions against companies.
I would sign your petition. I'm sure many people will.
BBB is simply not the place for this type of opinion, as Sprint would probably call it just that.
 

Acoustichayes

Senior Member
Jan 9, 2015
486
813
Corn Fields
If you disabled over 200 apps, i can bet a large amount of those are system apps that are needed by one thing or another. If you're going to disable things that you aren't sure of, dont complain about nfc not working. The system comes with about 290 total apps, and over 150 of those are required for everything on the device to function properly. And sprint isn't making much money off you paying for the phone. They have to buy them from Samsung, for more than what you even lease the phone for. But its the only way they can cover their asses money wise if they aren't locking people into contracts and giving away a 600 dollar phone for 200 bucks. Do your research before you start ranting and complaining to BBB that literally got off the phone with you and tossed out your complaint
 

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  • 3
    If you didn't want all that bloatware on your device (which has been the case since...like forever with Touchwiz), why didn't you just get a Nexus?
    I doubt anything will happen with the BBB because there really is no false advertising or any misleading issues with your purchase. Now if you had gotten a few lemons and kept getting them replaced to fix an issue...maybe there would be something.
    3
    If you disabled over 200 apps, i can bet a large amount of those are system apps that are needed by one thing or another. If you're going to disable things that you aren't sure of, dont complain about nfc not working. The system comes with about 290 total apps, and over 150 of those are required for everything on the device to function properly. And sprint isn't making much money off you paying for the phone. They have to buy them from Samsung, for more than what you even lease the phone for. But its the only way they can cover their asses money wise if they aren't locking people into contracts and giving away a 600 dollar phone for 200 bucks. Do your research before you start ranting and complaining to BBB that literally got off the phone with you and tossed out your complaint
    2
    Try this

    We all dislike some bloatware, but all carriers include it.
    A better option that people can follow along with, is change.org where anyone can start actual community petitions against companies.
    I would sign your petition. I'm sure many people will.
    BBB is simply not the place for this type of opinion, as Sprint would probably call it just that.
    1
    Long story short -
    I own the SM-G925P and I'm very displeased with it after receiving yet another update today that included more bloat ware to the device. I was upset with the last major update as well because it included applications like 'App Spotlight'
    App Spotlight allows Sprint to collect money and to push notifications to your device to highlight recommended applications. I don't agree with this practice at all. I found it very annoying back in the Android 2.0 days and was happy when Android effectively killed that in Android 4. I myself as others didn't pay a high premium for a device to be and ad space for Sprint.

    The device has native voice mail notification turn off (WMI Support) which forces you to have to use their voice mail application on the device that looks like a 10 year designed it, let alone again, there is premium features and ad space in the application. These are set to on by default and you can turn this off by visiting the application and turning off the Premium feature or by paying something like $2 a month. If you disable the application you lose voice mail notifications all together.

    Yes i'm very aware that you can disable some of the applications, I'm also very aware of using Knox IT policy to disable any application I want with out root, but it comes down to I shouldn't have to do this for a device you pay top dollar for.
    Right now I'm using Package Disable Pro, I have 202 Packages disabled on my device currently. Not all of it is Sprint no alot of it is Samsung truthfully. Tonight after the update I still have 202 packages disabled and now I have to add an additional 10 or so, or see if they can be uninstalled or deleted from the application manager first.

    Do i have a few issues with the device with 202 applications disabled eh yes really only two issues that concern me. One my dialer codes don't work. To lazy to locate the package that has them working, two my google wallet if I use NFC closes. Other than that no I don't and my phone is running better then ever with 0 to very little lag something that Samsung promised and advertised with these devices., but not to our surprise failed to deliverer the first set of issue was the major memory leak form lollipop, honestly this phone sucked the first time out of the box after the first day of use.

    Any way long story short I filed a BBB report against them, they are not accredited so I doubt they will care, but I'm looking to have my plans canceled return the devices for a refund reminding on them.

    Hows every one else's day going haha?
    1
    File a complaint to the BBB and that will get you nothing and nowhere. You can actually disable most of the apps, google play news/games/books/ect.
    You put your finger on and app, hold your finger on it and drag it up to the disable option or uninstall on apps you don't want.
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