Titans crash when storage is near capacity (VIDEO ADDED)

[pistol44]

I've discovered a severe "bug" that is not an isolated issue. I am using the AT&T branded Titan, unlocked on Telus Mobility. Works like a charm however after replacing my Titan several times I've discovered there is a MAJOR reoccurring bug in the OS which causes the Titan to "crash" when the storage capacity has reached a certain amount. I have tested it on several replacement Titans. I have also encountered this crash more than 10 times and can reproduce it easily. Other users have also reported encountering the same crash upon testing.

When this "crash" takes place when you have filled your storage with media or apps beyond approx. 75% (this may now be inaccurate). Based on my testing the crash occurs sooner when the storage is filled higher. In some instances it occurred within 20 min or less of storage reaching over 90% capacity. In a few cases it crashed the next day. These crashed are not caused by anything specific but will occur randomly. I've witnessed the crash in 2 forms. One a UI glitch which I will explain in a moment. The other is simply the phone being stuck on the white HTC boot screen which can only be resolved with a hard reset. The other more common crash appears as a UI glitch at first and you can no longer launch any apps, any tiles or anything at all. You are forced to do a soft reset (which tricks you to think this fixes the odd UI glitch). Upon soft reset the phone will take much longer to reboot than normal. This is because it's actually entering the first time setup process! Your Windows Live Hotmail hub and account settings are magically and permanently removed as well as your Facebook settings. It is impossible to re-add these back and it will only give you repeated errors when trying to do so.

However, all your previous apps, media and some settings will be oddly retained.. for a temporary time until another crash forcing a hard reset. Before this occurs I recommend transferring any personal media off the phone to risk losing it. At this point a hard reset is the only way you can re-add your Windows Live Hotmail account and Facebook account. And of course this causes utter sadness since you lose all your settings, media, apps and any Xbox Live game progress (in my case A LOT of progress).

As mentioned this is not an isolated issue and needs to be addressed. I have decided to contact HTC directly about this in hopes for a resolution. Originally it was thought when you go over 75% capacity of storage this crash would occur however I discovered yesterday that this crash occurred for me with only 7Gb storage remaining BUT was stable for over a month before the crash occurred.

I really hope HTC or Microsoft address this issue. I have heard from Titan users in Europe this issue was resolved in an update. However this update is not available to North America.

I have uploaded a video of the UI glitch version of the crash here and what occurs: http://www.youtube.com/watch?v=2enkDBdixCc .

 

[YellowGTO]

Oh man that would suck. Tomorrow I will fill my titan to the brim. Stay tuned

Sent from my PI39100 using Board Express

 

[Scrtcwlvl]

Filling my Titan up now, I'll let you know the result.

Filled to 557mb remaining. Filled with movies and TV shows. No panic attacks yet. I'll keep using as normal.

 

[drupad2drupad]

I have 1988mb remaining. Dint have much to fill but loaded with massive movies. So far no panic attacks. Using it as normal. Will give it a few hours or maybe even 24 hrs. Do you want me to do anything specific that will freeze it?
All apps launch fine from tiles as well as app list.

Sent from my TITAN X310e using Board Express

 

[pistol44]

I have 1988mb remaining. Dint have much to fill but loaded with massive movies. So far no panic attacks. Using it as normal. Will give it a few hours or maybe even 24 hrs. Do you want me to do anything specific that will freeze it?
All apps launch fine from tiles as well as app list.

Sent from my TITAN X310e using Board Express

Give it a day or so I'd say. The first Titan would crash almost immediately. First sign is when hubs would not open. On the current Titan I had it filled for about 2 days then it started giving Active X errors in Internet Explorer while streaming html 5 videos. I had a feeling it wasn't normal so I closed IE then the phone crashed and I couldn't open any hubs or apps.

Lets see what happens.. Could take a day or so with heavy use. Based on my tests sometimes even soft resets can initiate a crash.

 

[bennyj71]

Could it be...

I filled my Titan to less than 600 megs after I added all my music and apps from my Focus. From time to time when browsing the internet, the page will freeze then IE kicks my to the homescreen. When I reopen IE, it's has no history of the page I was just browsing. This has happened over twenty times in five days I've had my Titan.

 

[cricri23]

Bug fixed with new release

I had the same problem but it has been solved with the last firmware realease.

 

[pistol44]

I had the same problem but it has been solved with the last firmware realease.

that's great news but on the ATT model I'm not finding any updates through Zune. I even tried forcing any updates but still nothing..

 

[audichris9]

I noticed the same thing. I think it may actually be the app storage which you can change in the zune settings. I changed mine from 5 to 10% and so far so good. I wasn't that close to running out of room in my media storage.

 

[cricri23]

@audichris9
Changing these values will not resolve the problem. If you record a big video on your device, you'll probably loose it. It append to me.
The only way is to wait the firmware release in your country.

 

[shamoozoo]

i have been having the same problem.
i won my titan at a windows party, and now i have it unlocked to work on t-mobile. i thought it was because i unlocked it, it started freezing. but i hard reset, loaded it up, and then it froze again. im tired of having to redo the phone cus its like over 100 apps to redownload everytime plus music. also my google mail wont work so i guess i will be hard resetting one more time, and make sure i dont put as much **** on it. its got 7gb of storage still and your right no update for the US yet

 

[pistol44]

The 2 Titans I have are also ones that were won from the MS promo parties. Not sure if that's related. So far this is the most stable its been, its been a week with no forced hard resets. But not sure how long I can go not adding media or recording videos.

I will say that it still hasn't been glitch free. Kik messenger crashes from time to time as went as internet explorer. But at least it hasn't froze or forced to hard reset again.

 

[shamoozoo]

wow impressive but i agree its scary thinking if u add just one album the phone is ******. lately windows messenger goes out of sync and i cant facebook chat. very weird. i restarted the phone then it works. but when i go to settings and try and add it under accounts, it doesnt save. weird.i never had any problems with my hd7. now i get the phone of my dreams and it wants to be a ***** :X haha

 

[Trust1421]

I may have stumbled onto either a widespread issue with the Titan or just an issue with a small percentage.

I noticed another member mentioning their first Titan being a dud and crashing at 75% storage capacity. Funny enough I am also on my 2nd Titan and experienced similar problems both times.

Both become unstable only after I installed all my apps, games and media so essentially once it was fully loaded up. Then the phone would crash in some unusual and random way each time forcing me to perform a hard reset. Most commonly the hubs would cause a UI glitch not allowing any apps to be launch. I would be forced to soft reset where then it would take 4 times longer than normal to boot. Then I would be brought back to the Windows Phone first time setup but strangely all my apps and media would still be there except the ATT apps would be restored and some of the original settings would revert. As well you lose you hotmail setup and Facebook sync and neither can be restored without a hard reset so it's a catch 22.

I bought a second Titan thinking I had a lemon the first time but found the second one did the same thing to me once I followed the same routine. It's stable now only because I uploaded a bunch of media to the cloud this time and my storage is at 8.9gb remaining instead of the usual 2gb. I'm scared to transfer movies and other media on to it and fill it up.

Do you think it's an issue with all Titans when you fill it near capacity or is it possible I have 2 lemons? Wondering if anyone else has theirs over 75% capacity?

Ran into this exact issue. Just not sure how close I was to capacity, but I would imagine it was definitely over 75%. Not cool...

 

[pistol44]

Curious if MS knows about this issue.. Or if it's Titan specific. I guess in that case we'd need a fix from HTC.

Either way we need a fix for it from either one. We shouldn't have to avoid using storage on our phones forever.

 

[shamoozoo]

Truth

Sent from my htc titan using Board Express

 

[cricri23]

Fixed in v7.10 (7740)

This issue was fixed for me on v7.10 (7740), 2-3 weeks ago.
Did anybody else had this update ?

 

[pistol44]

This issue was fixed for me on v7.10 (7740), 2-3 weeks ago.
Did anybody else had this update ?

As far as I know this update is not available to the AT&T branded models.

 

[shamoozoo]

man my titan crashed again today. i was on the phone and got off and the screen was frozen. now the phone wont turn back on wtf! my hd7 never gave me a single problem and now i get the flagship Titan, and i cant load it to the max, i cant use fb chat. **** is weak. i am in LOVE with windows phone but this has bummed me out. tired of hard resetting ahh just a little vent

 

[drupad2drupad]

Guys have you tried 7740 update? Or the HTC firmware/driver update with new drivers?