Tmobile Lost My G4!!! Or was it UPS!!!

[memtenn]

Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:

 

[Sfkn2]

Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:

Last time this happened to me, TMO filed a ticket to just attempt to locate the phone... which took another two weeks.
SMH.

 

[shook187]

OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday

 

[MicroMod777]

Wow, I would have cried! Got mine ok.

 

[Dennisg34]

OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday

If so, donate one to a Dev to work on root!

Sent from my S5 using your mom

 

[20degrees]

If so, donate one to a Dev to work on root!

Sent from my S5 using your mom

Or just be honest and return one... But who does that really?!

 

[Dennisg34]

Or just be honest and return one... But who does that really?!

Companies screw US all the time, f*** them

Sent from my S5 using your mom

 

[20degrees]

Companies screw US all the time, f*** them

Sent from my S5 using your mom

No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.

I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

 

[Dennisg34]

No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.

I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

Um no. I have Verizon, so believe me when I said f*** them. They DO screw you. Get off your high horse. I'm not a low life with innocent people.

Sent from my S5 using your mom

 

[Lock-N-Load]

I got boned by vzw. I did po on 27th (before it offically opened in 28) and they messed up my order somehow. By the time the reached out to me to fix it - it was after 3pm so mine did not go out like everyone else's so mine will come 1 maybe 2 days late now. It took 1,5hrs & 3 people to fix the issue. Why? Because I ordered & paid full retail and that threw all of vzw into a loop they couldn't rectify.

I did eek a $25 credit out of them for all of the hassle. So I suppose that is some consolation - but I'd rather have the phone Monday given my schedule.

 

[memtenn]

OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday

I know right. Lol

 

[memtenn]

Wow, I would have cried! Got mine ok.

I almost did but my wife was with me.lol

 

[memtenn]

No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.

I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

Now companies do get us alot but take forever to fix their mistakes but the last T-Mobile rep really took care of me credited me back the overnight shipping cost and even waived the 60 tax for the phone itself so yes if I end up getting two on Monday I will return one. She will be the one that saved them from me being devious if i do get two phones because the first 15 reps that I spoke to (and I do mean 15) lied and told me it was )a. On the truck for delivery or )b. It was same day shipping and delivery (I knew that was a lie). So they will screw you if you let them or don't catch them. Consistency with them is key I guess.

 

[nonmindo]

I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho

 

[fryingpan0613]

I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho

I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope

 

[nonmindo]

I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope

I called customer care cause tge part in the instructions that said "failure to use enclosed bag may result in denial"... They said as long as the return label is used and phone well padded its ok, id suggest if anyone else has this issue and they use their own box to call CC and have them note on ur account

 

[geoff5093]

No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.

I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.

There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.

 

[MicroMod777]

Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.

There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.

I worked for Verizon as tech for 4 years and can tell you first hand they are greedy bastards. Their top management is rude and arrogant always competing for #1 positions at the cost of their employees and customers. I saw people get fired every month for bs stuff.

Also all they care is about the high earning customer who can pay that $500 a month cell bill and want to squeeze every last penny out of them. Sadly they do and get away with it and lock them in for 2 year contracts.

 

[dontbeweakvato]

Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:

Everytime I order something like my g4 as I'm tracking the phone through ups I always fear that the phone will get lost or just not show up.... But it did. Wooo hooo. I took it up to BestBuy and some phone Stores to try to get a case for it. they're looking at me like WTF we ain't even got that phone yet how the hell if you get it.