Trouble installing Navigator 7
I have a Touch 2 with Windows 6.5 and recently bought Tomtom Navigator 7 on a memory card from Handtec. I had trouble getting it to install so here are my notes & instructions which I hope will help others in future.
The Tomtom web site says that the Touch 2 is compatible with Navigator 7 but when I tried to install the software it said my device was incompatible with the version of software. Strangely, given that Navigator 7 is supposed to be new, the newest “modified” date of any of the software on the memory card is June 2009, more than a year ago.
I logged a question with Tomtom support after logging into my account on their web site. After asking me to send them a copy of my invoice for purchasing Navigator 7 they said there was a software update ttn7.zip which I could download from the web site. The support response was very prompt – less than half an hour – but their installation instructions were poor and it took several rounds of questioning to figure out what actually had to be done.
I had copied the contents of the Tomtom memory card on to my own card. The correct instructions for the update are as follows:
- with ttn7.zip downloaded from Tomtom and on the PC, click on it in Windows Explorer to display the contents.
- This is a folder called ttn7. Click on it again in Windows Explorer to display the contents.
- You will see two items – start.exe and a folder called “2577”
- Delete the existing folder “2577” on the memory card (which had been copied from the Tomtom memory card earlier
- copy the new “2577” folder from the Tomtom download on to the memory card so it takes the place of the old “2577”
- there is no need to copy start,exe as a version with the same date is on the memory card
- With the Touch 2 off, load the memory card
- Power the Touch 2 on.
- During the power up process the Tomtom software will auto-install
- Worryingly my Touch 2 gave the same old warning message that the device is incompatible with the version of the Navigator but the installation process ignored this and carried on.
- Tomtom will prompt for the usual installation questions including the activation code that came on a sheet of paper with the memory card
- From now on it’s a case of answering the questions and configuring the various options to taste. Navigator 7 seems to work fine although I haven’t taken it out in the car yet.