SCAM!! Stay away!
Completely terrible. I am a noob when it comes to rooting, I'll gladly admit that. So the deceitful title of "oneclickroot" was very appealing. Not knowing much about rooting, as I stated, I read what could be done with a rooted device and went for it. Not properly knowing the risks, I had oneclickroot root my phone. I purchased the root with a warranty for $49.99. The process had to be done remotely and took about 6 hours to accomplish spread out over two days. After it was complete, I tried to load a custom bootloader and my phone was bricked. Apparently my Boot animation was still locked after root. I thought I would be able to load a custom boot animiation, but Kemark informed me I was unable.<----(Can someone tell me if this is legit?) They unbricked my phone remotely and all was "apparently" good. I then found out that my GPS and netflix no longer worked. Even after downloading the Netflix APK. I should've done more research, I know. After contacting them, they informed me the warranty was "one time use". Weird warranty. During the whole process they continually tried to sell me more packages. I guess I'll chalk it up to a $49.99 lesson and do more research. I have attached a transcript of my last conversation with the company. I particularly like the last statement from Kemark. In my opinion, stay away. Fine a technology savvy friend to help.
Kemark Sat, 05/12/18 04:46:15 pm America/Chicago
Hello Sean, my name is Kemark and I'll be your agent today. How may I assist?
Sean 04:46:21 pm
Hello I had you guys root my phone, but it hasn't been a good experience. You guys were great. Nothing but the best I just would like my phone restored and a refund.
I am way over my head with rooting 04:47:07 pm
lol
There are many thing that don't work anymore
Kemark 04:49:56 pm
I am sorry to hear that sean, but the job has already been done there is no refund and you used your warranty last night to reroot you will have to purchase the unroot
Sean 04:50:20 pm
So the warranty is only good for one time use?
My phone doesn't work
Kemark 04:50:32 pm
yes
Sean 04:51:40 pm
The GPS, Netflix, other apps. The phone is laggy and unresponsive. If this is the case, this is some shady service
Kemark 04:54:39 pm
it's not a shady service sean I am sure you were aware of the problems that come with rooting your device? there is a disclaimer, some apps like Netflix pokemon go google pay and Samsung pay among others don't work on rooted device
Sean 04:55:06 pm
I understand that. But the reason I purchased the warranty was for technical support
Since when is a "warranty" for one time use?
I guess I'm the idiot 04:56:19 pm
I should have read the reviews on you guys before purchasing. I'll just chalk it up to a $40.00 lesson
Kemark 04:56:47 pm
30 Days Warranty:
The said package is only ONE TIME that can cover a specific support such as:
Unbrick
Re-Root
Unroot
Choose only one depending on the customer's situation. You cannot use the warranty for UNBRICK + RE-ROOT or UNROOT + RE-ROOT. It only cover ONE support. It is either "Unbrick" OR "Re-Root" OR "Unroot"
Were you not advised of this sean? 04:57:22 pm
Sean 04:58:00 pm
I was never advised on anything. Last night you apologized for not letting me know that the Bootloader was still locked.
Kemark 04:58:58 pm
yes. that was on the need to know depending on the customer's needs
Sean 05:00:06 pm
The customer needs to know what they can and cannot due with the service you provide. The only reason my phone was bricked was because I was not informed that my bootloader was locked.
Kemark 05:03:03 pm
most of here already assume that customers already know what they are getting selves into, there are a lot of consequences that comes with root, not enough time to go over all of them that's why it helps us help you has a customer when you ask questions
Sean 05:05:24 pm
Assumptions are the problem. You guys make it seem so easy with your advertising so people who are not savvy with technology fill safe. Then when things go wrong, you extract more money out of them to fix their devices. You guys were trying to sell me packages the whole time you were rooting my phone
Kemark 05:06:24 pm
the packages are supposed to help you as a customer
Sean 05:09:42 pm
Obviously this PACKAGE I purchased is not helping me, THE CUSTOMER, at all. But if your company is not willing to refund my payment that's fine. The vagueness of your packages and the overall deceit in the naming of "ONECLICKROOT" should have been obvious to me. You guys have poor reviews specifically about what I am dealing with.
Kemark 05:15:35 pm
I apologize for your disappointment and that you were not properly informed of the 30dyas warranty support package and what it adheres to, but if you decide to unroot your device it will cost 39.95
Sean 05:15:59 pm
Lol
Great answer 05:16:02 pm
, you can see on the enclosed image - there are three ROMs 2.3.6 with individual files within tar package and no data.img inside - any clue what Slovakian might be?
