Top of the screen becomes unresponsive suddenly

[Latiken]

I've noticed since I first got this phone that the top of the screen becomes unresponsive randomly. Starting a touch registers nothing, but the screen still functions like normal in a dragging touch situation.

The only way to fix it is to reboot. It's gotten to a point where it's annoying to deal with, especially if you're trying to do multiple things at once like replying to several text messages.

Any idea what the issue is?

 

[tecsironman]

Sounds like you need to call Motorola

Sent from my XT1254 using Tapatalk

 

[Latiken]

Sounds like you need to call Motorola

Sent from my XT1254 using Tapatalk

I don't think it's an actual problem with the hardware, but rather the software.

For example, when it happens it usually prevents me from swiping down the notification shade, but if I tap on hold in the middle of the notification bar, it appears long enough for my to pull it down.

Besides, if it was hardware based, how could a reboot fix it?

And I also bought this phone second hand so I don't know how that would affect calling Motorola.

 

[tecsironman]

Hmm have you done a factory reset?

Sent from my XT1254 using Tapatalk

 

[Latiken]

Hmm have you done a factory reset?

Sent from my XT1254 using Tapatalk

I did whenever I unlocked my bootloader and flashed RR, but I had the screen problems before I did any modding.

 

[tecsironman]

I did whenever I unlocked my bootloader and flashed RR, but I had the screen problems before I did any modding.

The only thing I can think of is if the phone was damaged and the glass replaced there could be an issue with the repair or the top of the digitizer.

Does it work when you apply pressure?
Do you have a screen protector on it? Tempered glass?
Do you have a case like the otterbox that has the screen protector built in?

Sent from my XT1254 using Tapatalk

 

[Latiken]

The only thing I can think of is if the phone was damaged and the glass replaced there could be an issue with the repair or the top of the digitizer.

Does it work when you apply pressure?
Do you have a screen protector on it? Tempered glass?
Do you have a case like the otterbox that has the screen protector built in?

Sent from my XT1254 using Tapatalk

1. No, its more like the top or the screen becomes disabled. One quick reboot and its back to normal until it happens again.
2. It did have a tempered glass screen when I bought it but I took it off.
3. No, I use my phone completely naked.

It's not much of an issue, its just a huge inconvenience.

 

[tecsironman]

1. No, its more like the top or the screen becomes disabled. One quick reboot and its back to normal until it happens again.
2. It did have a tempered glass screen when I bought it but I took it off.
3. No, I use my phone completely naked.

It's not much of an issue, its just a huge inconvenience.

That would make me mad when it does happen.
You could go into safe mode and run that for a day to see if the issue pops up. Then you will know it's a software not hardware issue.

Push and hold the power button until the power menu pops up. Press and hold the power off until the safe mode prompt pops up.

Give that a try.

Sent from my XT1254 using Tapatalk

 

[Latiken]

That would make me mad when it does happen.
You could go into safe mode and run that for a day to see if the issue pops up. Then you will know it's a software not hardware issue.

Push and hold the power button until the power menu pops up. Press and hold the power off until the safe mode prompt pops up.

Give that a try.

Sent from my XT1254 using Tapatalk

I'll have to do this some other time, as I have classes today and I need my apps. I'm starting to think it might be a bug with Lollipop, my apps, or maybe a combination or both as I have experienced it on two ROMs, and I'm thinking of trying another ROM.

In the mean time, any other ideas?

 

[iiWoodstocK]

Are you using Facebook Messenger? I've read quite a few times (on XDA and Reddit) that Facebook Messenger and more specifically "chat heads" are causing dead spots in the top corner(s) even when none are on the screen.

 

[Latiken]

Are you using Facebook Messenger? I've read quite a few times (on XDA and Reddit) that Facebook Messenger and more specifically "chat heads" are causing dead spots in the top corner(s) even when none are on the screen.

I have never installed Messenger, only the regular Facebook app. I uninstalled it just yesterday however.

Perhaps I have another app that causes those dead spots? But they would have to create it all across the top part of the screen.

 

[iiWoodstocK]

I have never installed Messenger, only the regular Facebook app. I uninstalled it just yesterday however.

Perhaps I have another app that causes those dead spots? But they would have to create it all across the top part of the screen.

Do you have any other app that has the ability to produce floating "chat head" like items? The only other app I know that uses such a feature is Flyperlink, a new app (or maybe not so new, I don't know) that a lot of people just started talking about recently.

 

[Latiken]

Do you have any other app that has the ability to produce floating "chat head" like items? The only other app I know that uses such a feature is Flyperlink, a new app (or maybe not so new, I don't know) that a lot of people just started talking about recently.

Not that I know of.

 

[iiWoodstocK]

Not that I know of.

Hmm, I'm all out of ideas, then. Sorry. I hope you find our the cause of the problem!

 

[Latiken]

Hmm, I'm all out of ideas, then. Sorry. I hope you find our the cause of the problem!

Thanks for the help.

I'm about to flash CF's ROM and run it for a few days with my most essential apps and see if I experience the problem again.

 

[RyanTillery]

I've noticed since I first got this phone that the top of the screen becomes unresponsive randomly. Starting a touch registers nothing, but the screen still functions like normal in a dragging touch situation.

The only way to fix it is to reboot. It's gotten to a point where it's annoying to deal with, especially if you're trying to do multiple things at once like replying to several text messages.

Any idea what the issue is?

Just curious... Have you changed DPI? My notification shade acts a bit more finicky since I changed DPI.

 

[Latiken]

Just curious... Have you changed DPI? My notification shade acts a bit more finicky since I changed DPI.

Not that I am aware of; unless I did it a while ago and can't remember.

I think I may have figured it out though. I use AwSMS as my primary messaging app, and the Heads Up notification allows for quick reply if you swipe down. I think it behaves sorta like the floating chat things someone said earlier, because I can watch videos and leave most games running in the background without it pausing as I type.