Touch Pro will not sync via USB...

[mattinky11]

Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.

Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.

Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.

Thanks in advance.

 

[cosmiccheese]

uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.

control panel -> system -> hardware tab -> device manager button

restart pc and plug in the phone via usb and select active sync.

also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.

 

[mkalbouneh]

i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!

 

[mattinky11]

Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.

 

[mcw]

This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:

1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)

If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.

Close out ICS or soft-reset the phone.

Once the phone is back up, plug it in - it should work.

I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.

 

[Ezra16_2001]

The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.

 

[kentpyper]

Touch pro not sync

I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.

I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.

I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device

when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....

Any ideas?
Thanks,
Kent

 

[xda4us]

MCW junior member THANKS....


thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!

Michele S

 

[dashrender]

Ok I just found a solution for this, at least under Vista.

Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.

Hope this helps someone.

 

[smcpartlin]

so what does the faster syc option do?

Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.

After trying everything else I figured what the heck..

So it worked.

(btw windows adds a dif driver rather then the window-mobile baised device driver... )

So what does this option do? What does it point to being the problem on the computer?

Thanks,

 

[lmvcorp]

HA>!

ok i just found a solution for this, at least under vista.

Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.

Hope this helps someone.

yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!

 

[qdog69]

I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.

I am running a 6.5 rom...

Any suggestions?

 

[tjrmoney]

Solution solved

If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.

You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"

Once I did this it worked perfect.

 

[Vxixz]

If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.

You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"

Once I did this it worked perfect.

Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.

 

[AL_CAPONE_X3]

i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.

 

[karakum]

Works on the Touch2

I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?

 

[phonevillan]

I knew i wasnt loosing my mind!

I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.

 

[DHSoccer4]

I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do

 

[bigdogrod]

just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.