Touch screen problem

[killa_byte]

Hi guys,

i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.

For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.

it happens more or less all the time and is quite annoying.


any ideas?

 

[killa_byte]

its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol

PLease close the thread.

Thanks

 

[scotia_rfc]

its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol

PLease close the thread.

Thanks

Well i had the same issue. Was driving me mad! Thanks for the info.

 

[themuffinman]

I don't use nova and I have been experiencing this same problem so now what?

Sent from my SM-G955U using XDA-Developers Legacy app

 

[scotia_rfc]

Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.

I also experience the keyboard collapsing randomly too. Anyone get that?

 

[killa_byte]

Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?

Any tests I can do?

 

[scotia_rfc]

I reported my issues to HTC and they replied with the following :

To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond

The screen does not have any dead or unresponsive spots tho and the test passes without any issues.


Does anyone experience the keyboard collapses also?

I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.

 

[themuffinman]

Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.

Sent from my SM-G955U using XDA-Developers Legacy app

 

[killa_byte]

I also done the test and it was a pass.

I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.

Has everyone got a case? Can't be case interference?

 

[themuffinman]

I also done the test and it was a pass.

I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.

Has everyone got a case? Can't be case interference?

I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.

 

[dobknobby]

I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.

Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.

 

[scotia_rfc]

I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.

Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.

Will update when I get a reply.

 

[WRXinNoCo]

I have had the same problem, and I have done the a lot of the same steps;

I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.

Shut off edge sense, still happened.

Tested the touch screen, and everything passed.

Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.

WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.

After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.

I was going to do a hard reset, today but that sounds like that may not help.

Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.

Well keep testing and report back.

 

[djbutter]

I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.

At first i thought it was touchpal so i installed Gboard. Problem still occurs.

I also removed my screen protector and tried did the touchscreen test.

---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------

I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.

I'm worried now that edge sense is damaging the touchscreen.

 

[pokosik]

OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.

 

[scotia_rfc]

I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.

At first i thought it was touchpal so i installed Gboard. Problem still occurs.

I also removed my screen protector and tried did the touchscreen test.

---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------

I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.

I'm worried now that edge sense is damaging the touchscreen.

Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.

 

[shivadow]

Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.

The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.

Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.

Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.

Try to replicate the problem in test mode.

Beamed in by telepathy

 

[themuffinman]

Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.

The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.

Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.

Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.

Try to replicate the problem in test mode.

Beamed in by telepathy

Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.

 

[djbutter]

Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.

It doesn't collapse for me, but i do occasionally have the notification shade pulled down.

 

[Uranus_Hertz]

Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.

Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.

Unhappy....