Touch Screen Unresponsive - RMA?

[Amos91]

Hi,

Was just browsing my gallery when the touch screen would respond, along with the back and window change button. However the home / finger print button did work as I was able to get to the home screen.

However I restarted the phone and I couldn't pattern unlock due to the the screen being unresponsive still. Booting into TWRP has the same issue and I cannot use the screen to decrypt.

Anything to try before RMA?

 

[Rhoban]

Have you tried applying some pressure to the screen?

Other than that, the best option is to RMA. Sounds like some loose connections

 

[Amos91]

Have you tried applying some pressure to the screen?

Other than that, the best option is to RMA. Sounds like some loose connections

Cheers. Managed to flash the stock kernel via fastboot (was on Franco) and it's now back to working. Very odd...

 

[Amos91]

Just to update, my note above was coincidental. Basically the screen would stop responding and I would need to restart or leave it off for a few minutes before it would start working.

A few weekend's ago it happened again and wouldn't work, regardless of how many restarts.
I contacted Oneplus support on the Sunday and arranged an RMA. Phone was collected Tuesday, repaired on Friday (new motherboard) and returned to my door the following Tuesday. Very happy with the one week turnaround and very smooth and painless from Arvato (repair centre based in the Czech Republic).

Phone is now back up and running!

 

[strongst]

Just to update, my note above was coincidental. Basically the screen would stop responding and I would need to restart or leave it off for a few minutes before it would start working.

A few weekend's ago it happened again and wouldn't work, regardless of how many restarts.
I contacted Oneplus support on the Sunday and arranged an RMA. Phone was collected Tuesday, repaired on Friday (new motherboard) and returned to my door the following Tuesday. Very happy with the one week turnaround and very smooth and painless from Arvato (repair centre based in the Czech Republic).

Phone is now back up and running!

Can i ask where you live? Sounds like a great service you've received from op :good: maybe it's not in every country...

 

[Amos91]

Can i ask where you live? Sounds like a great service you've received from op :good: maybe it's not in every country...

United Kingdom. Next day delivery to and from the Czech Republic via DHL.

 

[CoCoGirl886]

Hi,

Was just browsing my gallery when the touch screen would respond, along with the back and window change button. However the home / finger print button did work as I was able to get to the home screen.

However I restarted the phone and I couldn't pattern unlock due to the the screen being unresponsive still. Booting into TWRP has the same issue and I cannot use the screen to decrypt.

Anything to try before RMA?

I'm having the same problem as you. I took a picture and then tried to view the photo when the touchscreen stopped working completely with only the fingerprint button that works. I restarted and got stuck on the lockscreen. I fixed the touchscreen problem after deleting the lockscreen keys in trwp... so I don't know if it is a hardware (motherboard) issue for me or just a software bug. I still have 2 more months left in warranty,

The other problem I'm having now is that trwp is asking me for a password that I never set. And when I boot into the phone, I have a blank screen and cannot set a new pin/password or anything. So essentially, my device is encrypted and I can't access my data. I think doing a complete format in twrp will fix it, but it will also erase my internal drive. Just wondering if you have come across this issue with your phone and if you have a solution?