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Touch sensitivity

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So I'm having issues with touch sensitivity. I shouldn't say I, because my son and ex-gf are having the same issues. We had been using Samsung phones for years, and then a Xiaomi mi 9t, and never had any sort of problem, bare glass or any number of different screen protectors, but this phone just does not want to recognize touches. We have to pretty firmly press on the screen to get it to recognize input. With our previous phones, we could sometimes hover over the screen and have it register. I cannot find any adjustment in the settings. Any help or suggestions would be immensely appreciated. Thanks.