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Touchscreen and scrolling issue S20 FE 5G

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!J2B!

Senior Member
Hello there (General Kenobi)

Just got my brand new Galaxy S20 FE 5G a few days ago but I'm experiencing the touch screen issue. My phone is up to date but I still have the problem. When I have to scroll, the screen doesn't respond at all or thinks it's a tap on the screen and it suddenly goes crazy.
It does only occur on the bottom part of the screen after I unlock my phone from a long period of non use.

I contacted Samsung and they told me to get it to a repair center. But I don't know if this will work and I'm a bit scared that getting it to the center would make things worse.

I saw that Samsung already rolled 3 updates out to fix this problem but I'm still not sure if it is a hardware or a software problem.

Did you guys face this issue? Do you think it is a hardware problem and I should repair it?

It is a good phone and after having left the Pixels because of hardware problem I'm annoyed 😂
 

3mel

Senior Member
Aug 23, 2012
1,141
289
London
*WELL hello there

I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.

I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
is putting up with it for a couple of years not going to bug the crap out of you ?
if they offer only to repair it, accept only a new screen / digitizer / glass swap out.
 

!J2B!

Senior Member
*WELL hello there

I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.

I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
is putting up with it for a couple of years not going to bug the crap out of you ?
if they offer only to repair it, accept only a new screen / digitizer / glass swap out.

About the famous multi-touch problem I have to admit that I tried to reproduce it but it only appeared when I was using 5 fingers (instead of 2 in the videos I saw)

I think you're right and I should get it repaired. And I'll see after that if the problem is still here I'll ask for a replacement. I will post an update as soon as I get it back
Thank you!
 
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tkshk

Member
Nov 1, 2012
18
3
If you don't mind, could you let us know your phone's hardware revision number? An app called Phone Info *SAM* can show it. People would be interested to know if Samsung has made any hardware changes to the FE line.
 

!J2B!

Senior Member
Okay guys I'm sorry I couldn't reply before. I had to sent my phone for a repair THREE TIMES ! The first time they didn't do anything but damaged the back of my phone (replacing the screen and the battery) and the problem was still here. The second time they sent my phone back with the battery literally filled (the back of the phone was also damaged due to the battery that had filled).

I got my phone back on last Friday. Seems to be OK. They told me they couldn't reproduce the problem. They just repaired what they did wrong but didn't seem to do anything with the touchscreen.
The phone looks OK. After 1 day of use, the touchscreen seems to be OK but I would like to wait a bit before adding [FIXED] to the title of the topic 😂
 
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whatnow1

New member
May 27, 2021
3
0
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
 

!J2B!

Senior Member
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
I'm sorry I couldn't tell you. I bought my phone around February and it has the problem. This is the 5G variant with Snapdragon 865. I didn't even know there was a 4G variant with Snapdragon 😅 (in France, it's either 4G/Exynos or 5G/Snapdragon).
The phone is great though and now my problem seems to be fixed I'm keeping my S20FE over the Pixel 5 even though I'm a Pixel fan.
 

3mel

Senior Member
Aug 23, 2012
1,141
289
London
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  • 1
    Okay guys I'm sorry I couldn't reply before. I had to sent my phone for a repair THREE TIMES ! The first time they didn't do anything but damaged the back of my phone (replacing the screen and the battery) and the problem was still here. The second time they sent my phone back with the battery literally filled (the back of the phone was also damaged due to the battery that had filled).

    I got my phone back on last Friday. Seems to be OK. They told me they couldn't reproduce the problem. They just repaired what they did wrong but didn't seem to do anything with the touchscreen.
    The phone looks OK. After 1 day of use, the touchscreen seems to be OK but I would like to wait a bit before adding [FIXED] to the title of the topic 😂
  • 1
    *WELL hello there

    I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.

    I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
    is putting up with it for a couple of years not going to bug the crap out of you ?
    if they offer only to repair it, accept only a new screen / digitizer / glass swap out.

    About the famous multi-touch problem I have to admit that I tried to reproduce it but it only appeared when I was using 5 fingers (instead of 2 in the videos I saw)

    I think you're right and I should get it repaired. And I'll see after that if the problem is still here I'll ask for a replacement. I will post an update as soon as I get it back
    Thank you!
    1
    Okay guys I'm sorry I couldn't reply before. I had to sent my phone for a repair THREE TIMES ! The first time they didn't do anything but damaged the back of my phone (replacing the screen and the battery) and the problem was still here. The second time they sent my phone back with the battery literally filled (the back of the phone was also damaged due to the battery that had filled).

    I got my phone back on last Friday. Seems to be OK. They told me they couldn't reproduce the problem. They just repaired what they did wrong but didn't seem to do anything with the touchscreen.
    The phone looks OK. After 1 day of use, the touchscreen seems to be OK but I would like to wait a bit before adding [FIXED] to the title of the topic 😂