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Touchscreen problem

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_terror_

Senior Member
Jul 19, 2011
455
35
So since last night I've been having these phantom touches on my note. Whenever and wherever I touch with my finger, an extra touch is made close to the status bar. This makes it impossible to scroll, swipe and pinch to zoom. I've enabled developer mode and turned on the "show touch" function. And it is as I described.. almost whenever I touch the screen, an extra touch is made at the top.

I've tried going in to the special Service menu by typing *#0*#, and I fail the touchscreen test.

However, the spen works fine.whenever I use it, the phantom touches stops.
But it comes back when I use my fingers again.

I did a factory reset last night. Worked for like 3 hours, then it came back.

It comes and goes. So it's not all the time. It can work for an hour without problems. But most if the time, the error is there.


Any thoughts? Or should I just return it?
 

ggrant3876

Senior Member
Jun 17, 2009
2,056
608
Wichita Falls, Texas
So since last night I've been having these phantom touches on my note. Whenever and wherever I touch with my finger, an extra touch is made close to the status bar. This makes it impossible to scroll, swipe and pinch to zoom. I've enabled developer mode and turned on the "show touch" function. And it is as I described.. almost whenever I touch the screen, an extra touch is made at the top.

I've tried going in to the special Service menu by typing *#0*#, and I fail the touchscreen test.

However, the spen works fine.whenever I use it, the phantom touches stops.
But it comes back when I use my fingers again.

I did a factory reset last night. Worked for like 3 hours, then it came back.

It comes and goes. So it's not all the time. It can work for an hour without problems. But most if the time, the error is there.


Any thoughts? Or should I just return it?
Just a thought as I watched a video on the Note 8 last night and if the screen is or has been wet it won't respond to touch but will to the s pen.
 

superman77532

Member
Aug 14, 2008
8
0
are you using any type of screen protector, accessory, or case? when the note 7 recall happened, I was offered a s7 edge as replacement and because of its contour I noticed I contacted the screen "edges" often with my grip which threw off my touch screen, is it possible the same thing is happening?

---------- Post added at 05:15 AM ---------- Previous post was at 05:07 AM ----------

wearing any jewelry that may create possible interference? there is a magnetic sensor near the "z" on the portrait orientation keyboard used by the official flip covers that could be being tripped unintentionally
 

_terror_

Senior Member
Jul 19, 2011
455
35
are you using any type of screen protector, accessory, or case? when the note 7 recall happened, I was offered a s7 edge as replacement and because of its contour I noticed I contacted the screen "edges" often with my grip which threw off my touch screen, is it possible the same thing is happening?

---------- Post added at 05:15 AM ---------- Previous post was at 05:07 AM ----------



wearing any jewelry that may create possible interference? there is a magnetic sensor near the "z" on the portrait orientation keyboard used by the official flip covers that could be being tripped unintentionally


Yeah sorry forgot to mention that. It's a naked phone. No case nor screen protector. Never been dropped or bumped into anything. I've been really gentle with it thus far.