Touchstone charging problem :(

[codehunter13]

hey i have a little problem witch my touchstone, ive bought it a month ago brand new & sealed from ebay.
the first 3 weeks it worked floweless but since a week or so whenever i but my touchpad on it to charge, the charging banner keeps poping up and poping up and so on and it wont stop even when i take the touchpad back of the touchstone, so i have the restart the pad...

i completely resetet the pad using the doctor, nothing changed..
charging with the wire still works but it kinda sucks spending relatively much money for the touchstone when it doesnt works...

any ideas on that?

big thanks in advance

 

[sstar]

I assume this is happening when booted into Webos, if so I would try calling HP and asking for a replacement. It would not be unreasonable to assume you bought it last September and therefore still under warranty even if you can't find the receipt! They will probably just send another one . Hopefully the fault is with the charger rather than the Touchpad.

 

[codehunter13]

yep when booting in webos
i will contact hp and maybe they replace it

yes i hope so otherwise i have an even bigger problem :/
thank you for the tipp

 

[sstar]

yep when booting in webos
i will contact hp and maybe they replace it

yes i hope so otherwise i have an even bigger problem :/
thank you for the tipp

Here is there local # for Germany 069 29993 161

Mon-Fri 9am-6pm local time .

Please let me know if they ask for the device to be returned or if they just send a replacement. Good luck .

 

[codehunter13]

again thank you very much, i will try it on monday
sure i will post what happened and if they replaced it

Edit: okay im not sure if this is a joke, i called them but nothing happened, i was in this phone loop for a half an hour before i hung up also i tryied the chat but it appeared a message that all of the support stuff are busy at the time and that i should try it tommorrow...
so i will try it again tomorrow and hope for the best^^

 

[sstar]

again thank you very much, i will try it on monday
sure i will post what happened and if they replaced it

Edit: okay im not sure if this is a joke, i called them but nothing happened, i was in this phone loop for a half an hour before i hung up also i tryied the chat but it appeared a message that all of the support stuff are busy at the time and that i should try it tommorrow...
so i will try it again tomorrow and hope for the best^^

The last couple of times I have called this month to have the back cover replaced on 2 Touchpad's I have had to hang on about 10 minutes. For me it goes through to there call center in Brazil. The repairs are done in the UK at Ashford . Six months ago they were being done in Hungary. They are probably busy as most people are coming to the end of there warranties. I am not sure if their chat service is still working but I would still try to talk to an actual person on the phone.

Good luck for tomorrow.

 

[sstar]

Just tried calling HP to check the status of my repair, and listened to music for 15 minutes before being disconnected!!!

---------- Post added at 10:29 AM ---------- Previous post was at 09:38 AM ----------

Update Just tried HP again and got through straight away. Mine is being shipped now. Also it was Brazil and they also handle calls from Germany. So it's worth trying again or recalling if you're kept on hold to long. :fingers-crossed:

 

[Infinite Jest]

Just tried calling HP to check the status of my repair, and listened to music for 15 minutes before being disconnected!!!

---------- Post added at 10:29 AM ---------- Previous post was at 09:38 AM ----------

Update Just tried HP again and got through straight away. Mine is being shipped now. Also it was Brazil and they also handle calls from Germany. So it's worth trying again or recalling if you're kept on hold to long. :fingers-crossed:

Good luck!

 

[codehunter13]

ok this is getting ridicules, chat still doesnt work and the first time i called i was disconnected after 15min and the second time i hung up after 25min...
maybe i will try it agein later...

EDIT:
ok today i finally made it and talked to one from the support, he sad that it wouldnt be any problem if i had a bill but unfortunetly i bought it on ebay from privat and the seller doesnt have a bill...
so i need some kind of bill..

any ideas or can anyone provide a bill, i swear i bought it legit and i dont wont to scam anyone, i just want a functional touchstone in case of doubt i can show the ebay transaktion, photos etc

@sstar: they sad i can keep my touchstone and they will send me a new one

 

[LiqudDeth]

Have you tried unplugging the Touchstone for a while then plugging it back in? I was having a problem with the dock not working and that fixed it. Also, make sure the plug is attached to the USB cable securely.

 

[sstar]

ok this is getting ridicules, chat still doesnt work and the first time i called i was disconnected after 15min and the second time i hung up after 25min...
maybe i will try it agein later...

EDIT:
ok today i finally made it and talked to one from the support, he sad that it wouldnt be any problem if i had a bill but unfortunetly i bought it on ebay from privat and the seller doesnt have a bill...
so i need some kind of bill..

any ideas or can anyone provide a bill, i swear i bought it legit and i dont wont to scam anyone, i just want a functional touchstone in case of doubt i can show the ebay transaktion, photos etc

@sstar: they sad i can keep my touchstone and they will send me a new one

I have just had HP send me a new touchstone for which I did not have a receipt and noticed on the box it says that the product warranty is for 2 YEARS so there shouldn't be any argument about when it was bought as they only went on sale 13/14 months ago.
I would try HP again.
Good luck.

 

[Herrie82]

The TP seems pickier for charging on Touchstone with 3.0.5 compared to earlier versions (3.0.2) etc. It only charges in certain positions with me on 3.0.5 while before it was less picky.

 

[codehunter13]

so unfortuanetly i didnt read this thread for some time, so i bought another new touchstone and then i called hp again...
yeah today i recieved the replacement for my damaged one, so now i have two new functional ones

so if anybody wants to buy a brand new touchstone, straight from hp, i got one!

 

[sstar]

so unfortuanetly i didnt read this thread for some time, so i bought another new touchstone and then i called hp again...
yeah today i recieved the replacement for my damaged one, so now i have two new functional ones

so if anybody wants to buy a brand new touchstone, straight from hp, i got one!

I did post and PM you a month ago, oh well its always worth having a spare.

 

[codehunter13]

ive seen it the time i saw this thread again..so to late but thank you for your tipp
i guess, when somebody is interested i will sell it, otherwise it will be a spare one^^

 

[inducer]

Is the Touchstone a worthwhile investment, in your guys' opinion?

 

[sstar]

is the touchstone a worthwhile investment, in your guys' opinion?

yes, yes, yes.