Likewise. I'll contact them tomorrow since I just got home, don't feel like dealing with runarounds, but I do feel like the odds of getting this solved are slim.Man that sucks. My trade in appears lost at this point. It's a loss of $600. My package has been sitting in Nashville for two weeks now and the Google chat help line is useless. I certainly won't use the google trade in service ever again. This process has been a mess. I am happy for all those that have successfully rec'd their trade in credits.
On a sidenote, I just received a phone case from the Google Store and opened one of their envelopes that we sent them, the Jiffy Padded Sealed Air envelopes, and man... This thing was NOT easy to open at all, so if Google claims they received an empty envelope, I'm calling bullcrap.