Likewise. I'll contact them tomorrow since I just got home, don't feel like dealing with runarounds, but I do feel like the odds of getting this solved are slim.
Just so I understand, you didn't receive any credit or discount or anything? They opened the package and claimed it was empty/not what you sent/damaged? I don't know how they could come to whatever conclusion they came to.Meanwhile...
USPS still says moving through network, Google says they just received it and after 4 minutes sent another email that says it was empty or miscellaneous?
I recorded myself putting the phone into the envelope they sent just in case, but really hard to trust Google after things like this.
Correct. Received and email that said they received my trade in, then 3 minutes later received another that said I was credited 0 because the phone was missing or a miscellaneous was received.
-- but it is rooted and the bootloader is unlocked. Of course I will/have to factory reset the device, but is that enough? Do you think Google will react unfavorably that it has that bootloader is unlocked warning powering up? So I'm thinking I might just relock the bootloader, but I've seen here that there are so many times relocking the bootloader & unticking the OEM unlock has resulted in full on bricking the device. So I'm also wondering if Google would react unfavorably as well if I returned to them a bricked device. I mean, most likely they only want the phone for parts and/or could easily replace the systemboard and get it working and in good shape (resellably used condition?). There are scuffs on the corners so that would need to be replaced anyways. But when I was ordering my P7P and set up the trade in, all they asked is if it turned on and if the screen is cracked...so I would assume that's all they cared about, right? Even bricked, the screen isn't cracked and it does power on...
I would suggest using Android Flash Tool to go back to stock and relocking the bootloader. Choose wipe and lock bootloader in the options presented.Sorry to ask a random trade-in question here, but I don't think it warranted a whole new thread. So please pardon squeezing in here...
I have to send in my Pixel 5 trade in -- by the 21st it seems. Apparently it's very important to do so by this time or it doesn't "ensure its estimated value doesn’t change"
What do you guys think?
Thanks for the suggestion. That's what I was planning on doing if I was compelled to go that route. It seems a lot less scary than downloading the correct factory image, doing it through platform-tools with all the commands, locking it and crossing your fingers you didn't do something wrong.
My tracker status from USPS never updated even after the refund
I suggest it because you have to factory reset anyway (which will unroot and wipe your phone) so might as well not give them any excuse not to give you a full trade-in value by locking the bootloader while you are at it. I don't think an unlocked bootloader will cause them to deny your trade-in as I'm pretty sure I've seen people trade-in with an unlocked bootloader and I don't believe it's written anywhere that your trade-in has to have an unlocked bootloader, only that it has to be factory reset, turn on, no cracks, no swollen battery, power button works, etc.. But personally I wouldn't give them any excuse to deny your trade-in. Remember, it's not Google who is determining your trade-in value, it's a person who works at Google and if you get the wrong person who for whatever reason is "stingy" about trade-ins, in a bad mood, or whatever, why give them any excuse?
Trade-in kit comes separately. It has a shipping label on it already.
Got it! Thanks! How long did it take for you to receive the trade in kit?
I'm in the same boat. My Pixel 6 Pro has been in transit from the Nashville hub since the 21st as well. They offered me $600 trade in value. I did some searching and from what others have said Google will still give the trade in value they assesed as long as you have proof the phone was shipped. They will have to do a lost mail claim with USPS and that takes around 10 days. Reading that makes me fill a little better but I'm still nervous as hell.
