Trouble with fingerprint reader

[steelersmb]

I have to say that this fingerprint reader sucks. I can barely get it working and may end up returning the phone over this. They should have left it the way it was because it is really bad.

 

[mzsquared]

Which S10 is that and do you have that factory screen protector film on?

 

[Deleted member 7436581]

It's also been suggested that you don't need to press too firmly on the display. Making sure you touch the right area, as well.

 

[steelersmb]

I have the S10+ and I have tried everything. It keeps telling me to press harder but it only works about 20% of the time. It's awful.

 

[hmexx]

I have the S10+ and I have tried everything. It keeps telling me to press harder but it only works about 20% of the time. It's awful.

I've seen a review where the guy gets it 10 out of 10 times. I wonder if it depends on your finger/print shape,

 

[steelersmb]

I would like to know what is different. I have also registered my fingerprints multiple times as well.

 

[mzsquared]

I have the S10+ and I have tried everything. It keeps telling me to press harder but it only works about 20% of the time. It's awful.

screen protector??

 

[deezknuts]

Me too. Can't get it to unlock

 

[salmanati]

fingerprint working fine here using samsung stock screen protector without hole one.
S10+ Exynos variant

 

[Tel864]

I have the S10+ and I have tried everything. It keeps telling me to press harder but it only works about 20% of the time. It's awful.

Have you tried different fingers? As a last resort, try your middle finger. ?

 

[mzsquared]

Have you tried different fingers? As a last resort, try your middle finger.

good one...and save a screenshot of it.

 

[fOmey]

I have to say that this fingerprint reader sucks. I can barely get it working and may end up returning the phone over this. They should have left it the way it was because it is really bad.

You could just have a defective unit.. get a exchange.

 

[mike2518]

I have to say that this fingerprint reader sucks. I can barely get it working and may end up returning the phone over this. They should have left it the way it was because it is really bad.

Search The phone for an update! I've read/saw many ppl mention that a software update from Samsung fixed those issues.

 

[oakleyguy89]

Got my s10+ and using the Samsung screen protector and I have no issues whatsoever.

 

[steelersmb]

So I've been messing around and registered my thumb 3 times and it seems to be working a little better now. I will continue testing with it.

 

[Mike__]

Did you update? The is a fingerprint improvement in the update.

 

[dboss007]

Having the same issues with the fingerprint sensor. Checked for an update almost as soon as I opened the box, but it indicates it's up-to-date so now I'm clueless. I'm continuing to play with it, but if I can't get some improvement it's going back.

 

[deanesn]

Having the same issues with the fingerprint sensor. Checked for an update almost as soon as I opened the box, but it indicates it's up-to-date so now I'm clueless. I'm continuing to play with it, but if I can't get some improvement it's going back.

If you have the unlocked version threre is no update yet. ?

 

[jdubya42]

If you have the unlocked version threre is no update yet.

Yeah I just checked on my unlocked snapdragon device and no update. I really hope it helps because damn, it REALLY disappoints me how bad it is.

 

[dboss007]

If you have the unlocked version threre is no update yet. ?

Hmmm... Thanks for the info. I do have the unlocked. That makes more sense because there's always an update for a new phone & there's no way Samsung would release this because the reader is atrocious!