Typical ZTE with their lousy QC...

[rickyx32]

I should have known better than to buy another ZTE phone!! It won't charge anymore!! I only charged it twice since I got the damn thing... it's not the cable or the charger because I also have an Anker charger and power bank along with a OnePlus 3 and it's cable and charger for reference... What a load of crap, the last ZTE phone I had fail on my family me was three months ago when the capacitive keys stopped working, that phone was brand new from MetroPCS too... Stay away from this phone, I'm glad that I kept my OnePlus 3 just in case I didn't want to jump ship...

 

[aknotts415]

youve obviously never heard of the oneplus customer support stories either...

 

[rickyx32]

youve obviously never heard of the oneplus customer support stories either...

Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...

I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...

 

[aknotts415]

Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...

I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...

Sorry I miss spoke. I meant more if you have an issue with QC with oneplus its hard to deal with their customer serivice. Mine comes today hopefully mine is okay. I'd be lying if the defects so far didnt worry me but I have been seeing the same for the oneplus 3 so I dont know what to do lol

 

[rickyx32]

Sorry I miss spoke. I meant more if you have an issue with QC with oneplus its hard to deal with their customer serivice. Mine comes today hopefully mine is okay. I'd be lying if the defects so far didnt worry me but I have been seeing the same for the oneplus 3 so I dont know what to do lol

Well they can't all be bad, just hope that if there is a defect that it presents itself while you're still able to return it, not months later like my last ZTE phone...

 

[aknotts415]

Well they can't all be bad, just hope that if there is a defect that it presents itself while you're still able to return it, not months later like my last ZTE phone...

how was your experience dealing with support? it comes with a 2 year warranty. How they honor it I dont really know.

 

[daryllh]

Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...

I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...

You can't live without ad blockers???

Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app

 

[jimmydee67]

Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...

I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...

I don't understand why you are blaming QC all they do is inspect the phone after it is built there is supposed to be a Technician that tests it before it gets to QC but his job is to make sure it is functioning properly. The battery can't be checked to see if it is going to fail after so many charges that's an unknown issue. It really sucks when it fails not long after you get it that is something I agree with you on just saying not a QC issue and no I'm not a QC person I spent my entire career as a electronic technician the battery was built buy some other company not ZTE

 

[chris23445]

The phone isn't even actually out yet, most pre-orders haven't shipped. Yet you are complaining about the phone not having root yet? What the heck do you expect?

 

[osmosizzz]

Sorry you got a lemon man. I have mine and it's wonderful. No issues here at all.

Sent from my ZTE A2017U using Tapatalk

 

[Bateluer]

Mine seems solid so far. Seems like you could get it repaired/replaced via Passport 2.0 though.

Edit - ZTE's support can't be much worse than Lenovorola.

 

[Sammae7]

A user on ZTE Community had his camera fail and his dealings with customer service sounded terrible. They wanted to charge him a holding fee of $400 for an advanced replacement. Also mentioned getting charged $79 for the passport fee on a defectice device.

https://community.zteusa.com/thread/11263

 

[RojasTKD]

I know it suck when this stuff happens, I'd be pissed also. But you can get a lemon from anyone. Amazon is great to deal with so an exchange shouldn't be an issue. Or just return it and be done with ZTE, up to you.

But other are happy with the Axons 7 so I'm still willing to give them a shot.

 

[nutzuTo]

I know it suck when this stuff happens, I'd be pissed also. But you can get a lemon from anyone. Amazon is great to deal with so an exchange shouldn't be an issue. Or just return it and be done with ZTE, up to you.

But other are happy with the Axons 7 so I'm still willing to give them a shot.

They can't be all good is a margin of 1to5% of 1000 that all companies has ,cmon look at samsung with their s7 active or sony with the z5 .

Sent from my SM-G935W8 using XDA Free mobile app

 

[tele_jas]

I remember when the Moto X Pure came out - I sent 3 back for lose, or missing, pieces and the back peeling off. One had some pixel issues as well.

Then when the Nexus 6P came out - I sent 4 of those back for QC issues. 1) Low speaker volume and crackling 2) camera not working 3) One speaker stopped working 4) something sounded lose inside when I shook it. My 5th one wasn't flawless either, but it was better than the other 4.

I sent my first OnePlus 2 back because the captive keys and home button didn't work properly, you'd have to press them several times to get it to respond.

Only phones I haven't had QC issues with were the Samsung phones, but I hate everything about them (except the screen and camera). Even my last iPhone (I think in 2012) had QC issues and I had to get it replaced due to the mic dying.

But it does worry me a little to see the low number of people on this forum and so many issues? Luckily mine have all been software compatibility issues that a reset will solve.

 

[Sammae7]

I wouldn't say there are a lot of issues. I've just heard about the camera and Dolby crashing plus a Wifi issue and that's going between here and ZTE Community.

Other than those, there are just a few small bugs looming about.

 

[brickedvice]

I wouldn't say there are a lot of issues. I've just heard about the camera and Dolby crashing plus a Wifi issue and that's going between here and ZTE Community.

Other than those, there are just a few small bugs looming about.

Lol camera, sound and wifi are not big enough issues for you? A smartphone without those sounds like a flip phone.

Sent from my Nexus 6P using XDA-Developers mobile app

 

[Sammae7]

They're not widespread, though. They are isolated incidents. It's not like the LG G4s bootloop issue.

 

[celticchrys]

A user on ZTE Community had his camera fail and his dealings with customer service sounded terrible. They wanted to charge him a holding fee of $400 for an advanced replacement. Also mentioned getting charged $79 for the passport fee on a defectice device.

https://community.zteusa.com/thread/11263

Putting "a hold" on your credit card, to insure that you actually do mail back the broken phone is not the same as "charging you $400". It is also standard practice for many manufacturers to do this, so random people aren't just calling, claiming a faulty device, and receiving free new phones in the mail without ever mailing back the broken one. A business must look after their bottom line.

---------- Post added at 03:53 PM ---------- Previous post was at 03:50 PM ----------

Only phones I haven't had QC issues with were the Samsung phones, but I hate everything about them (except the screen and camera). Even my last iPhone (I think in 2012) had QC issues and I had to get it replaced due to the mic dying.

My Samsung Galaxy Note 3 had the physical home button die within the first few weeks, and I had to send it back for repair. It can happen to any manufacturer. I really hope mine isn't faulty. Always a big let-down if you're excited for a new device. However, if it is, I'll just return it and move on.

 

[max1001]

When did Q and A section became ***** and moan section. You have a chance of getting a defective item with any vendor and any brand. Return it and move on.