General (U.S.) Galaxy S23 Ultra pre-order, offers etc. discussion thread.

[alxn91]

I opted for Best Buy because I have had problems with both FedEx and UPS delivering packages to the wrong unit at my complex and neither of them have actually been collecting signatures since COVID either even when the package instructions say to get one. Didn't want to chance the phone getting stolen during shipment or after delivery. Plus I haven't had a Samsung since the Note5 and if I have any issues with it, I want that easy return policy at Best Buy (I live in CO so no restocking fee to contend with).

Should of had done the same, FedEx delivered my package to the wrong address today . Tracking number even shows a picture of where the package was left and it's not my home. It was left without a signature, didn't know this was possible, since they wouldn't deliver my wife's Z flip 4 without a signature.

 

[EtherealRemnant]

Should of had done the same, FedEx delivered my package to the wrong address today . Tracking number even shows a picture of where the package was left and it's not my home. It was left without a signature, didn't know this was possible, since they wouldn't deliver my wife's Z flip 4 without a signature.

I'm sorry to hear that this happened to you. Did you file a claim with FedEx and also call Samsung to make them aware? They need to work together for this to be fixed. Otherwise, you'll have to claim with your credit card company but doing so should be your last resort because it will all but surely burn your Samsung account. If you can't get satisfaction from the front line reps, go to Samsung.com and scroll all the way down and you'll see a link to email the CEO. Use that and they'll get back to you. I won't say what they did for me when their website rejected my order with 3 different cards on 3 separate days a total of 11 times but I will say that I was very satisfied in the end.

 

[alxn91]

I'm sorry to hear that this happened to you. Did you file a claim with FedEx and also call Samsung to make them aware? They need to work together for this to be fixed. Otherwise, you'll have to claim with your credit card company but doing so should be your last resort because it will all but surely burn your Samsung account. If you can't get satisfaction from the front line reps, go to Samsung.com and scroll all the way down and you'll see a link to email the CEO. Use that and they'll get back to you. I won't say what they did for me when their website rejected my order with 3 different cards on 3 separate days a total of 11 times but I will say that I was very satisfied in the end.

I contact both FedEx and Samsung about this. FedEx only thing they could do according to the rep, is create a case and I should hear back from them within 48hrs. On their website, they state that the driver will retrieve package and redeliver to the right address(hoping this happens). Samsung rep said the best thing they could do is offer me a refund and deactivate the phone. I accepted Samsungs offer since I don't know if the phone will eventually make it to me but if it does I'm hoping I can have it reactivated.

 

[EtherealRemnant]

I contact both FedEx and Samsung about this. FedEx only thing they could do according to the rep, is create a case and I should hear back from them within 48hrs. On their website, they state that the driver will retrieve package and redeliver to the right address(hoping this happens). Samsung rep said the best thing they could do is offer me a refund and deactivate the phone. I accepted Samsungs offer since I don't know if the phone will eventually make it to me but if it does I'm hoping I can have it reactivated.

Well that's pretty awesome on Samsung's part. That is certainly far less hassle than I would have expected and I hope you left a compliment for the rep that did that because that's almost certainly them taking ownership and going above and beyond for you. Very nice.

 

[alxn91]

Well that's pretty awesome on Samsung's part. That is certainly far less hassle than I would have expected and I hope you left a compliment for the rep that did that because that's almost certainly them taking ownership and going above and beyond for you. Very nice.

Happy happy day, I am in possession of my new device. It was left about five houses down from mine.

 

[EtherealRemnant]

Happy happy day, I am in possession of my new device. It was left about five houses down from mine.

Huzzah!

 

[2015Ducatimulti]

mine is at my local fedex hub and will be delivered today

 

[borijess]

For people that ordered from ATT directly. Have you received your phone or tracking information?

 

[lowkey74]

For people that ordered from ATT directly. Have you received your phone or tracking information?

Ordered on the 2nd and received on the 13th

 

[borijess]

Directly from ATT not Samsung?

 

[lowkey74]

Directly from ATT not Samsung?



Yes, directly from ATT. UPS delivered it.

 

[gbert15]

For those whose had their pre-orders for pick up at Best Buy or whose had experience with that on previous releases, when do you get the confirmation that it'll be ready for pick up already? The night before release? Do all pre-orders going through best buy pick up release the day of release?

 

[EtherealRemnant]

For those whose had their pre-orders for pick up at Best Buy or whose had experience with that on previous releases, when do you get the confirmation that it'll be ready for pick up already? The night before release? Do all pre-orders going through best buy pick up release the day of release?

Just came here to ask this exact question. When I click my Samsung order number and hit track it seems like it will notify me when it's ready for pickup but I want to get it first thing tomorrow so I'm hoping I'll get the email later tonight after Best Buy is closed.

 

[gbert15]

Just came here to ask this exact question. When I click my Samsung order number and hit track it seems like it will notify me when it's ready for pickup but I want to get it first thing tomorrow so I'm hoping I'll get the email later tonight after Best Buy is closed.

Does it currently say processing for you too?

 

[EtherealRemnant]

Does it currently say processing for you too?

Yup

 

[2015Ducatimulti]

received at 2:15 pm today from samsung.com

 

[EtherealRemnant]

I just got my text that it's ready for pickup tomorrow!!

Unfortunately my husband and I hit the vodka and the Cask House 53.5% triple oak (holy crap I have never had a whiskey I could actually say was demonstrably better than the rest until now but for less than $30 a bottle, I'm beyond impressed and proud that something so good came from CO) so I prolly won't be there at 10AM but I'll get it by the afternoon sometime lol

 

[gbert15]

I just got my text that it's ready for pickup tomorrow!!

View attachment 5838809

Unfortunately my husband and I hit the vodka and the Cask House 53.5% triple oak (holy crap I have never had a whiskey I could actually say was demonstrably better than the rest until now but for less than $30 a bottle, I'm beyond impressed and proud that something so good came from CO) so I prolly won't be there at 10AM but I'll get it by the afternoon sometime lol

Awww man! Nothing on my end still! Hopefully I get a notification before 10a

 

[EtherealRemnant]

Awww man! Nothing on my end still! Hopefully I get a notification before 10a

Yeah hopefully it's coming in soon! I had resigned myself to not getting it until Monday or later so I was very happy to get my email.

 

[Paul_Deemer]

Just came here to ask this exact question. When I click my Samsung order number and hit track it seems like it will notify me when it's ready for pickup but I want to get it first thing tomorrow so I'm hoping I'll get the email later tonight after Best Buy is closed.

Heads Up Folks. Make sure you take pictures of your trade-in before shipping it off to Samsung. I shipped my S22U back Wednesday and they got the phone at 10:20am today in Texas. Then 4 hours later they send me an email saying that the phone passed most of the required conditions but the screen was cracked so they charging me $155.00 for the cracked screen. NO WAY! Phone was in mint condition when I sent it back. Not a scratch or ding on the phone and battery life was still at 97%. Unbelievable! Gonna call them now and have them ship it back to me or deduct the $155.00 and if they don't resolve this it will be my last Samsung phone!