- Sep 21, 2017
Well apparently Samsung sent me an email that was intended for somebody else. I knew something was wrong because the phone arrived at the Warehouse and 4 hours later they saying they inspected it already. Then just 20 min ago i got a second email saying they recieved it and I would know the result in 3-7 days. Sigh. So all that stress for nothing probably.Heads Up Folks. Make sure you take pictures of your trade-in before shipping it off to Samsung. I shipped my S22U back Wednesday and they got the phone at 10:20am today in Texas. Then 4 hours later they send me an email saying that the phone passed most of the required conditions but the screen was cracked so they charging me $155.00 for the cracked screen. NO WAY! Phone was in mint condition when I sent it back. Not a scratch or ding on the phone and battery life was still at 97%. Unbelievable! Gonna call them now and have them ship it back to me or deduct the $155.00 and if they don't resolve this it will be my last Samsung phone!