U11 Google account locked phone

[costy11]

Hello,

I just purchased a HTC U11 Sprint version off ebay and it is google locked. It is on the newest firmware.
I googled around and tried other ways of getting around it, google account manager, but it says "Error" when it should say "Type Email and Password" option.

Is there any way of getting around this? The IMEI is not black listed on the site I checked it. Phone was a return that appears to have not removed the account before they reset it.

Thanks

 

[p50kombi]

Hello,

I just purchased a HTC U11 Sprint version off ebay and it is google locked. It is on the newest firmware.
I googled around and tried other ways of getting around it, google account manager, but it says "Error" when it should say "Type Email and Password" option.

Is there any way of getting around this? The IMEI is not black listed on the site I checked it. Phone was a return that appears to have not removed the account before they reset it.

Thanks

Have you tried a factory reset from bootloader?

 

[costy11]

Have you tried a factory reset from bootloader?

Yes, but that didn't help.

 

[p50kombi]

Yes, but that didn't help.

Next step would be to find the RUU that matches your version and start from there I guess, other than that I wouldn't know.

 

[costy11]

Next step would be to find the RUU that matches your version and start from there I guess, other than that I wouldn't know.

Just tried the RUU and it still says it is locked.

 

[michaelbsheldon]

Hello,

I just purchased a HTC U11 Sprint version off ebay and it is google locked. It is on the newest firmware.
I googled around and tried other ways of getting around it, google account manager, but it says "Error" when it should say "Type Email and Password" option.

Is there any way of getting around this? The IMEI is not black listed on the site I checked it. Phone was a return that appears to have not removed the account before they reset it.

Thanks

Your best bet is to return it thru the eBay Returns mechanism. You won't even have to pay postage to return it because it's unusable. Check Swappa for replacement. Likely no cure for this that doesn't cost money.

 

[Shubham-goswami]

Reset FRP watch this video

https://m.youtube.com/watch?v=81GaccwPORg

 

[costy11]

Reset FRP watch this video

https://m.youtube.com/watch?v=81GaccwPORg

Yeah, that was the first thing I tried but setup is different from 7.0 to 7.1.1 and it never just bypasses the login step.

 

[j to the 4n]

Yeah, that was the first thing I tried but setup is different from 7.0 to 7.1.1 and it never just bypasses the login step.

contact the owner to give you temp access to his account, remove the account and add yours.
Else only way is to contact ebay or paypal to get a refund and send the device back.

 

[costy11]

contact the owner to give you temp access to his account, remove the account and add yours.
Else only way is to contact ebay or paypal to get a refund and send the device back.

Thanks! I cannot tell who the owner was, it does not show that.
Return shipping is not covered. So if I have to pay shipping, I figured i would look for a paid solution to this and actually found some on kijiji and ebay, reasonably priced.
I went with a local one off kijiji and they remoted to my phone connected to my pc by usb(with the help of some software) and were able to fix it when I put the phone in fastboot mode.
Once I rebooted it, I was good to go!!

Thanks for all the suggestions everyone!!

 

[Ivoryhouse]

How much did you pay for the service?