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General UK network provider refusing paid repair

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Beefheart

Senior Member
Dec 5, 2007
4,435
1,267
England
Samsung Galaxy S21 Ultra
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.

Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.
 
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Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider were going to charge and he's going to perform the swap free of charge.

Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full stock FFS. No other manufacturer does what Samsung does. I'm going back to Oneplus next year.
Agree. That e-fuse thing is a really nasty trick by Samsung.

Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.

End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
 

Beefheart

Senior Member
Dec 5, 2007
4,435
1,267
England
Samsung Galaxy S21 Ultra
Agree. That e-fuse thing is a really nasty trick by Samsung.

Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.

End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.

It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.

The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.

So nice one Samsung, you're no better than Apple these day.
 
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dezborders

Senior Member
Jun 23, 2010
1,140
153
Glasgow
Xiaomi Poco F3
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.

Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.

Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.

Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.

Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM

Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
 
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bromonano

Member
Oct 17, 2013
25
4
Samsung Galaxy S21 Ultra
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.

Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.

Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM

Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
 

Beefheart

Senior Member
Dec 5, 2007
4,435
1,267
England
Samsung Galaxy S21 Ultra
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.

Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.

Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM

Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,

Presumably YOU read my opening post before quoting and responding to it. But IT appears not.

Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed. HTC devices (and all other manufacturers to my knowledge) could always be put back into a complete factory state, providing the fault with the device wasn't such that prevented it being done, and the warranty was then honoured. With Samsung Knox, tripping is permanent.

And READ please before responding to someone. I never said I expected a warranty repair, I've owned enough Samsung devices to know tripping Knox can well result in a refusal if a handset develops a fault and I rooted my S21 Ultra knowing this. But I DO expect to be able to pay for a screen replacement if it ends up being damaged in an accident, Knox flag or not. Hence my annoyance.
 
Last edited:

dezborders

Senior Member
Jun 23, 2010
1,140
153
Glasgow
Xiaomi Poco F3
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.

Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed.

Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.

Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.

Big boys don't cry.... well maybe the Snowflakes do... ?

P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.
 
Last edited:

dezborders

Senior Member
Jun 23, 2010
1,140
153
Glasgow
Xiaomi Poco F3
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
 
Last edited:

Beefheart

Senior Member
Dec 5, 2007
4,435
1,267
England
Samsung Galaxy S21 Ultra
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.

Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.

Big boys don't cry.... well maybe the Snowflakes do... ?

P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.

Right, so it's more a comprehension issue you have, rather than an outright inability or refusal to read? Or perhaps you not quoting the final paragraph in my last post was deliberate so you could continue with your strawman?

I'll make this simple. I'll even use bullets to make things easier.

  • I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
  • I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.

There we go, nice and simple. In short, you seem to be confused between a device being repaired under warranty, and a device being repaired with the cost being passed onto the user. If it was a warranty repair being refused, this thread wouldn't exist.

I hope this helps, I really can't make it any easier to understand.
 
Last edited:

Beefheart

Senior Member
Dec 5, 2007
4,435
1,267
England
Samsung Galaxy S21 Ultra
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.

Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
 

kipue

Senior Member
Sep 3, 2009
2,028
686
Hong Kong
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.

Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
Bad adventure indeed.
I think someone at Samsung decided that warranty void IS warranty void, no exception at all. And you got caught in this bad situation...
Maybe because of covid times, they need to be so much stricter to save manual labour time ?
I agree with you that a software non issue should not impact a hardware issue, but since when "should not" have done anything about all that ?
 

haobiao009

New member
Jun 19, 2013
2
1
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
 

dezborders

Senior Member
Jun 23, 2010
1,140
153
Glasgow
Xiaomi Poco F3
  • I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
  • I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.

Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.


However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.

1 week after you get your phone back, a new fault appears.... lets say a CPU fault.

- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?

Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?


The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.

Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?

Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First

https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...

We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · ‎In stock

Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...

https://www.mobilescreenfix.co.uk › product › samsun...

This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · ‎Out of stock

Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement

https://wefix.co.uk › SM-G998B-repairs

WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...


Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...

https://mobitech-sheffield.co.uk › product › original-ge...

We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · ‎In stock
 
Last edited:

lywyn

Senior Member
Jul 19, 2010
371
132
If you unlock the phone the warranty is void, we all understand that bit. They will not repair under warranty because UK law would require them to respect the warranty by repairing it.

This would apply to a paid repair as well, a paid repair would come with some warranty for the repair forcing them to provide a warranty of a device that they cannot support because you chose to unlock. This creates a legal grey area for you and Samsung so their best option is to not repair it.

If you read the full T&Cs it will state that once unlocked the warranty void and no warranty can be applied to the device. Not even by a paid repair.

I stopped rooting my phones years ago because of this legal issue. Plus the constant maintenance of root is just too time-consuming.
 
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Teio

Senior Member
Sep 27, 2009
402
89
33
London
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.


However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.

1 week after you get your phone back, a new fault appears.... lets say a CPU fault.

- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?

Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?


The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.

Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?

Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First

https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...

We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · ‎In stock

Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...

https://www.mobilescreenfix.co.uk › product › samsun...

This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · ‎Out of stock

Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement

https://wefix.co.uk › SM-G998B-repairs

WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...


Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...

https://mobitech-sheffield.co.uk › product › original-ge...

We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · ‎In stock

You are absolutely correct. People are bashing you because you did come across a bit arrogant, but your reasoning is spot on.

I understand the OP frustration, however, if you look at it from the manufacturer's point of view, you will understand why they don't do it. They don't want to be liable for any other damage that may have been caused by improper use of su access., such as (and especially as) CPU/ GPU overclocking.

The first thought that comes to mind as a customer is: "But I'm paying for it, don't they want my money???" The simple answer is: NO! They DO NOT want your money, it is not worth the trouble of after services support and possible suing in case what I mentioned above happens.

I sympathise with your situation, but Samsung is not wrong here. As dezborders mentioned, look for a third party repairer as they will most likely not care about this, it will cost you less and if you go to a reputable shop, it will be the same level of service as Samsung would deliver.
 

mhammedali21

Member
Jun 20, 2021
9
1
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Hi all,
snaptube vidmate
My alarm continues going off at the equal time despite the fact that i've grew to become it off. I'm the clock settings all alarms are off. I suppose an antique alarm could hav been restored drum backup from my Samsung account after I first were given the smartphone. Is there a way to disable the rogue alarm. Please assist as I absolutely do not want to manufacturing facility reset the telephone.

Thanks!!
 

Limeybastard

Senior Member
Oct 3, 2013
6,939
1,264
Florida unfortunately.
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.

The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.

So nice one Samsung, you're no better than Apple these day.
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.
 

Beefheart

Senior Member
Dec 5, 2007
4,435
1,267
England
Samsung Galaxy S21 Ultra
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.

Think there was more to it than that. I got the phone back and it was clear when I removed the back to replace the assembly myself, it had already been opened as the gasket had been removed. I suspect they removed the back and were about to perform the repair but then saw the warranty void flag and simply decided they'd rather not bother fixing it even for a cost, the Knox flag was just a convenient excuse.
 

sesnut

Senior Member
Jun 11, 2012
69
27
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.


However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.

1 week after you get your phone back, a new fault appears.... lets say a CPU fault.

- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?

Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?


The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.

Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?

Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First

https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...

We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · ‎In stock

Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...

https://www.mobilescreenfix.co.uk › product › samsun...

This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · ‎Out of stock

Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement

https://wefix.co.uk › SM-G998B-repairs

WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...


Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...

https://mobitech-sheffield.co.uk › product › original-ge...

We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · ‎In stock

Here's an easier scenario:
He opens it and makes a mistake and now has to replace the motherboard because it was his fault.
No more tripped knox

Half the time they dont even repair the phone right away and just send you a different repaired one and he wouldnt be able to do it in this situation.
 

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    Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider were going to charge and he's going to perform the swap free of charge.

    Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full stock FFS. No other manufacturer does what Samsung does. I'm going back to Oneplus next year.
    Agree. That e-fuse thing is a really nasty trick by Samsung.

    Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.

    End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
    2
    Nope I totally understood the OP.
    - I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.


    However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.

    1 week after you get your phone back, a new fault appears.... lets say a CPU fault.

    - did Saumsung engineer cause the new fault
    - did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
    - "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
    - is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?

    Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
    ...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?


    The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.

    Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
    Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?

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    You are absolutely correct. People are bashing you because you did come across a bit arrogant, but your reasoning is spot on.

    I understand the OP frustration, however, if you look at it from the manufacturer's point of view, you will understand why they don't do it. They don't want to be liable for any other damage that may have been caused by improper use of su access., such as (and especially as) CPU/ GPU overclocking.

    The first thought that comes to mind as a customer is: "But I'm paying for it, don't they want my money???" The simple answer is: NO! They DO NOT want your money, it is not worth the trouble of after services support and possible suing in case what I mentioned above happens.

    I sympathise with your situation, but Samsung is not wrong here. As dezborders mentioned, look for a third party repairer as they will most likely not care about this, it will cost you less and if you go to a reputable shop, it will be the same level of service as Samsung would deliver.
    2
    Presumably you rooted and flashed a custom ROM, which tripped knox?
    Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.

    Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.

    Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM

    Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
    My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
    2
    • I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
    • I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.

    Nope I totally understood the OP.
    - I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.


    However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.

    1 week after you get your phone back, a new fault appears.... lets say a CPU fault.

    - did Saumsung engineer cause the new fault
    - did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
    - "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
    - is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?

    Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
    ...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?


    The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.

    Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
    Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?

    Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First

    https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...

    We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
    £15.00 to £279.00 · ‎In stock

    Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...

    https://www.mobilescreenfix.co.uk › product › samsun...

    This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
    £275.00 to £305.00 · ‎Out of stock

    Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement

    https://wefix.co.uk › SM-G998B-repairs

    WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...


    Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...

    https://mobitech-sheffield.co.uk › product › original-ge...

    We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
    £305.00 · ‎In stock
    1
    Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.

    Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.