I don't understand why you're getting a new phone. They unlock is done over the internet...and is activated on rebooting the phone.
Question UK ONLY - do you have oem unlock available?
- Thread starter relax24
- Start date
Because they made me return my original one if I was unhappy rather than fixing it or replacing it
Samsung's choice
Fair enough. The person that made you return it didn't know what your issue was....clearly. Well...fingers crossed for you mate.
If they ask me to return I'm just going to send them this from their own docs:
Ha. Nice find. I was fairly sure the lock was related to Trade-in. This is 100% proof.
Yes, but the manual process behind it fails, my trade in had completed and still the lock was there.
The trade in terms (3) clearly state only locked if the trade in isn't as described
The lock referred to in the Terms is NOT KnoxGuard and the bootloader unlocking toggle being disabled though.
The lock they are refering to is one that completely disabled the new phone if you do not pay...or fail to send in the trade-in.
Nothing refers to a bootloader in any terms and conditions linked to buying a new phone....or via the trade-in scheme.
You're correct, the lock is non-specific
Nowhere that I can see does it state KG will be enabled, and why isn't it enabled on indirect devices?
The lock is specific. The lock they refer to is activated via KnoxGuard. They lock the bootloader to stop people from installing hooky software and disabing Samsung's ability to block the phone in case of bad debt.
I don't know why it isn't enabled on indirect devices....but my guess is...indirect devices were bought by the sellers...and not the end user.
Admittedly...this isn't the best solution...but hey...most people wouldn't even notice there was no bootloader toggle...and wouldn't care.
The KnoxGuard clearing process is meant to be an automatic one....but it seems that this hasn't worked correctly.
In the end...you'll get a phone with an unlockable bootloader.
It isn't...and that is exactly what I'm saying. Don't pick at me. I'm not Samsung. I'm just passing on what I have worked out.
But you weren't relaying a message, you claimed fact with a guess, and have now doubled down - you are not relaying a message from Samsung
Mine is my original phone....and I have been hassling them since I bought it. It was unlocked....as promised.
I hope your phone comes pre unlocked...but worst case...you just ask for the lock to be removed.
No, mine arrived locked yesterday (I was advised of this in advance)
They have today asked for the IMEI with the aim of unlocking by Tuesday
The hard part is finding someone who understands the subject
This is how I put it to them.
"Hi. I have just bought a £1400 Galaxy S23 ultra.
I would like to unlock the bootloader....but the toggle is missing from Developer Options.
This is because it is locked using KnoxGuard.
I would like this lock to be lifted, so that I can unlock my bootloader.
Please remove KnoxGuard (active) from my device.
The details of my phone are below.
Red S23Ultra, 512\12gb.
S918B\DS"
They immediately understood what I wanted.
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What are you doing on this forum with this kind of mindset? lmao11
I used to root and put dodgy software on my phone a lot....but...if you don't root...and you use Shizuku to debloat and an adblocker in Private DNS...you don't really need to root...and trust your security on some geek.11Last offtopic response, this doesn't or ever work(ed) with the DNS service I want - dns.watch - while this provider works on any other device and is accessible. It also didn't work on my previous phone natively, this is why I used the 'dns changer' app (no root required prior to Android 12/13). Or it may have something to do with the fact I am simultaneously using a firewall that creates a VPN connection and as a result the phone keeps popping messages that it couldn't connect. If Private DNS is off, all connections are fine; if I set it to on with the dns watch parameters, I get disconnected immediately.
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By the way, I've got a response from Samsung later today acknowledging communication and requesting some more specific details relating to the device. They didn't ask for clarifications which I comprehend as they understood what I wanted and I am currently waiting for my toggle on confirmation. -
9I just spent a total of 97 minutes on the phone to various support departments in Samsung. For the first 75 minutes, the support person didn't even comprehend the problem, telling me after seeing the download mode screenshot that it's waiting for a download that I need to complete, that's why I have the problem!!
Finally, they gave me a different number to call. The person on the other end of this number comprehended the problem immediately. They gave me clear and unambiguous feedback
- Samsung knows about and acknowledges that there is a problem with numerous retail versions of the S23U where Knox Guard is set to Active mode instead of Completed and the bootloader is locked
- They will be releasing a software update soon to fix the problem
- No, they cannot give an ETA on the software update
Hope this helps.5The next straw clutch is hope for a new firmware. I can see the logic in blocking them till its fully released to stop people selling preorders early
Does your wife want to swap?
Phones, not husbands ofc. Although I'm open to it4
Its a £1000 phone, it should just work out of the box, Its your hardware, you should be able to do what you want
Its the same situation from this old and very long thread https://forum.xda-developers.com/t/...n950f-fd-oem-unlock-option-available.3673140/
Some people from various regions have it happening, and some don't. even accross the same region, no one ever found out why.
Point is, Samsung shouldn't hide this from us, this is your hardware, And Samsung isn't telling us clearly if it unlocks in 168 hours, its all hidden and undocumented...3Received my s23u on 7th and no, I still do not have OEM Unlock toggle in developer options
(I don't WANT oem unlock lol just replying to OP)3
Which day of the month does the Knox team work - just the 29th this month???
