Question UK ONLY - do you have oem unlock available?

[GeckoFire]

This is how I put it to them.

"Hi. I have just bought a £1400 Galaxy S23 ultra.
I would like to unlock the bootloader....but the toggle is missing from Developer Options.
This is because it is locked using KnoxGuard.
I would like this lock to be lifted, so that I can unlock my bootloader.
Please remove KnoxGuard (active) from my device.

The details of my phone are below.

Red S23Ultra, 512\12gb.
S918B\DS"

They immediately understood what I wanted.

It's the day for unlocking, mine was done today.

 

[goRt]

This is how I put it to them.

"Hi. I have just bought a £1400 Galaxy S23 ultra.
I would like to unlock the bootloader....but the toggle is missing from Developer Options.
This is because it is locked using KnoxGuard.
I would like this lock to be lifted, so that I can unlock my bootloader.
Please remove KnoxGuard (active) from my device.

The details of my phone are below.

Red S23Ultra, 512\12gb.
S918B\DS"

They immediately understood what I wanted.

It took me 4 different people in the exec office to find a good one.
I guess we've done the hard work to make your life easy

 

[pjaysnowden]

It took me 4 different people in the exec office to find a good one.
I guess we've done the hard work to make your life easy

We've done the hard work to makes who's life easy? I wrote the email to them on March 2nd....

 

[goRt]

We've done the hard work to makes who's life easy? I wrote the email to them on March 2nd....

You see the 21 pages to this thread - it's all in there

 

[pjaysnowden]

You see the 21 pages to this thread - it's all in there

Lol. Like Samsung even read this....or care about the 6 people that want to unlock their bootloader.

 

[goRt]

Lol. Like Samsung even read this....or care about the 6 people that want to unlock their bootloader.

I hammered on the executive office daily for 4 weeks until someone who understood was identified.

 

[pjaysnowden]

I hammered on the executive office daily for 4 weeks until someone who understood was identified.

Ha...so it was all you...that told Samsung about their KnoxGuard...and that it is locked? Who'd have thought....

 

[goRt]

Ha...so it was all you...that told Samsung about their KnoxGuard...and that it is locked? Who'd have thought....

No, I never said that.
I said I and others have done the heavy lifting to make your single email land successfully after 3 weeks

 

[GeckoFire]

Hopefully the exec office can pass on the process to the support team. I'm glad it's done but it should be straightforward thing.

 

[pjaysnowden]

No, I never said that.
I said I and others have done the heavy lifting to make your single email land successfully after 3 weeks

It wasn't a single email. I've been emailing back and forth for three weeks.

 

[DaReDeViL]

@pjaysnowden @goRt

The thread has been cleaned from your highly poetic posts. Please keep the discussion on topic and respectful.

Thanks

 

[pjaysnowden]

@pjaysnowden @goRt

The thread has been cleaned from your highly poetic posts. Please keep the discussion on topic and respectful.

Thanks

Noted. Sorry....

 

[gCloud]

Do we know if the lock comes back after a factory reset?

 

[dezborders]

I was told today by the executive office (4 weeks in) that all direct phones have KG active (even though we don't think that's the case)
When mine ships it will be locked and Samsung will look into it

For what it's worth here my experience

Samsung UK direct purchase did not have oem unlock option - Returned phone to Samsung for refund

Bought an EE UK network branded one on Facebook cheap - OEM unlock is there from day one

 

[goRt]

Do we know if the lock comes back after a factory reset?

The lock is below the operating system level so factory resets have no impact

 

[relax24]

The lock is below the operating system level so factory resets have no impact

Not true. As you know I was the first to get them to unlock it. It reappeared as soon as I reset. Now I noticed after 2 system updates it appeared again and the subsequently disappeared. Not that I care anymore, but it's good to see others getting theirs unlocked. Hopefully it sticks but I wouldn't risk factory resetting just in case.

 

[goRt]

Not true. As you know I was the first to get them to unlock it. It reappeared as soon as I reset. Now I noticed after 2 system updates it appeared again and the subsequently disappeared. Not that I care anymore, but it's good to see others getting theirs unlocked. Hopefully it sticks but I wouldn't risk factory resetting just in case.

But when you OEM unlock and then unlock the bootloader that performs a factory reset. In your proposition that would then remove OEM unlock.
My view is that Knoxguard has to operate before the bootloader or it wouldn't offer the enterprise security and control required

 

[relax24]

But when you OEM unlock and then unlock the bootloader that performs a factory reset. In your proposition that would then remove OEM unlock.
My view is that Knoxguard has to operate before the bootloader or it wouldn't offer the enterprise security and control required

You're right but I can only tell you my experience. Perhaps if you unlock it and then do the factory reset in Download mode as per normal then it stays? Who knows. I still don't have oem unlock back and I had it remotely done ages ago.

 

[bodomfan]

Yes I do, three uk

 

[pjaysnowden]

But when you OEM unlock and then unlock the bootloader that performs a factory reset. In your proposition that would then remove OEM unlock.
My view is that Knoxguard has to operate before the bootloader or it wouldn't offer the enterprise security and control required

Totally agree with you.