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UK pre-order thread

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mhbr12742

Senior Member
May 25, 2007
143
12
I can't even log into HTC Europe Shop to see the status of my order. I paid by Paypal on the 22/4. Whenever I try to log in, it just says: "Incorrect order number and/or password." When I go to reset password, no email ever arrives. Anyone else having this issue?
You sometimes have to wait 24 hrs. I had the same problem. The whole process is flawed

Sent from my Nexus 6P using XDA-Developers mobile app
 
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Jump1ng

Senior Member
Nov 23, 2011
580
184
UK
Nexus 7 (2013)
OnePlus 8 Pro
Well so far nothing from mobiles.co.uk about shipping and my order same status as before online, have emailed their CS to see if there is anything holding up my order.

But rather peeved as was promised the 6th and seen a few posts here from people who pre-ordered later than me that have received theirs...unless its an issue with the silver glacier stock but at least would be nice to be told if that is the case.
 

pitch23

Member
May 5, 2016
10
2
And people are saying don't be mean on em. The proof of the failure is all over unfortunately.

Managed to get a cheap case sorted anyway for my delivery on weds ish
yup. Same here: pre-ordered on HTC with 10% discount.

HTC UK by tweet yesterday said: pre-order start shipping on 6 may.
And the day is not over.
So, technically, they are not yet to be blamed ;)

C'MON HTC!!!!!
 

animaleyes76

Senior Member
May 23, 2011
430
73
Prague
yup. Same here: pre-ordered on HTC with 10% discount.

HTC UK by tweet yesterday said: pre-order start shipping on 6 may.
And the day is not over.
So, technically, they are not yet to be blamed ;)

C'MON HTC!!!!!

Based on my experience of many years of HTC f**kups, I can say with nearly 100% confidence (but sadness) that this won't end well.
 
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giorgoxxi

Senior Member
Jan 8, 2013
110
25
Well so far nothing from mobiles.co.uk about shipping and my order same status as before online, have emailed their CS to see if there is anything holding up my order.

But rather peeved as was promised the 6th and seen a few posts here from people who pre-ordered later than me that have received theirs...unless its an issue with the silver glacier stock but at least would be nice to be told if that is the case.

My glacier silver just shipped from mobiles.co.uk, expected delivery on Monday.

I ordered on the 21st of April.
 

Jump1ng

Senior Member
Nov 23, 2011
580
184
UK
Nexus 7 (2013)
OnePlus 8 Pro
My glacier silver just shipped from mobiles.co.uk, expected delivery on Monday.

I ordered on the 21st of April.

I ordered mine on the 20th!

Just checked my mail and had this sitting there
Code:
-------------------------------------------------------------
Package 1
HTC 10 Silver @ £50.00 Vodafone 4G Red Smartphone £31 6GB 24m @ £31.00 / month This is a 24 month Service Agreement. Work Delivery Charge - FREE Money Off RRP : Removes £10 from any handset with an upfront handset cost - FREE
-------------------------------------------------------------
Package 2
DPD - FREE

Sweet just need to see what DPD comes back with but I was told earlier that it wont be Saturday delivery so will hopefully get it early on Monday.
 

c4llum

Senior Member
Nov 28, 2009
298
71
mines now waiting at back at depot after driver failed to deliver to neighbour as requested and just stuck a blank card through the door... my first bad experience with DPD... oh well at least i should have it by tonight...

b9928ca8b8c0f60fc409f887ed6f7f3e.jpg


Sent from my HTC One using XDA-Developers mobile app
 
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Galactus

Senior Member
Dec 28, 2009
5,990
2,155
London
At least you guys are finally getting your orders in, well some of you. So has anyone got their device direct from HTC? Or is it only CPW/Mobiles.co.uk orders that people are getting.
 

fishluke

Senior Member
Jul 27, 2010
207
19
28
Burgess Hill
After being told it's arriving on the 6th by e2save, then on the 9th, then after the 13th, then on the 9th, then on the 13th, then after the 13th I have just received an e-mail saying my order is about to be dispatched shortly. God knows what is going on.

Has anybody received a Gold HTC 10 yet from e2save, mobiles.co.uk or Carphone Warehouse and when did you order?

OK after all of that they have given me a tracking number and are delivering to me tomorrow.

Just received a text that my phone is coming tomorrow and I am being credited £25 on my in-store Carphone Warehouse account. I don't have a Carphone Warehouse account so God knows what that is about.

Apparently I have to take my invoice into a Carphone Warehouse store to redeem...

Anyway they haven't explained to me how or why they have suddenly managed to make more stock appear. So they either messed my individual order up or have been prioritising more expensive orders.
 
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donuldvan

Member
Jun 4, 2008
24
13
Ordered directly off HTC on April 14th. Still awaiting confirmation email, and they've not debited my credit card for the payment yet either.

What an absolute farce of a product launch ?
 

Jump1ng

Senior Member
Nov 23, 2011
580
184
UK
Nexus 7 (2013)
OnePlus 8 Pro
Hmm now I just got a txt from carphone warehouse about my order that there is a problem with it and it will be delivered on the 7th of May and I'm getting £25 credits.

if that is the case I'm gonna have to go sit in the works car park to pick it up LOL will have to keep an eye out for further updates and txt/mails from DPD now.
 

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  • 5
    the news htc UK customers have been waiting for.... [emoji16]

    5532923e2169b9f2a5b0b0fdd679eef8.jpg


    Sent from my HTC One using XDA-Developers mobile app
    5
    When HTC said the 10 will be "available early May" they didn't actually specify 2016.... Just a thought ?
    5
    No way?! Congtrats. Is that because you told them that we all cancelled our HTC orders and went with them instead?

    Seid45 jokingly said i should be on commission for very, i thought it was funny so i tweeted them the pic. They hit up the forums and read through the thread and emailed me with the kind gesture :).
    5
    Very.co.uk Ordered 3rd May Delivered today :)

    Great service...

    IMG_0091.JPG


    As a little sweetener Very.co.uk acknowledged the positive impact i had for them on social media and gave me a further 20% off with free delivery. Got the 10 for £371.
    4
    Can't believe Very are going to beat HTC direct to the punch lol, what a farce.
    Completely agree! They've been out done by a website that specialises in selling white goods and women's fashion hahaha. Pathetic!

    Imagine Apple launching the iPhone 7 but failing so badly that customers end up having to order the phone off Jacamo! It just wouldn't happen would it!

    ---------- Post added at 08:42 PM ---------- Previous post was at 08:36 PM ----------

    I assume we're still going to get the hi-res headphones with our Very orders?