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UK pre-order thread

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troggy

Member
Oct 15, 2005
47
5
Burton Upon Trent
Lol, in fairness I have had a few things delivered by Hermes in the past and ive never had an issue with them. Maybe I'm lucky but I would at least like to put forward the counter argument here :)
I've heard herpes are hard to get rid of. I always struggled to catch them. Always end up having to get the parcel from depot myself. But this time they will prove me wrong. Fingers crossed.

Sent from my HTC One_M8 using Tapatalk
 

markb63

Senior Member
Aug 2, 2011
480
67
b,ham
I've had a nightmare with htc,their customer service is pathetic to be honest.
Canceled my order on the 6th due to lack of communication,I've since phoned 6 times as haven't received a cancellation email confirmation,phoned 4 times today and couldn't get through to anyone,when I did he emailed me my original order confirmation lol...can't get my breath lol..in the end I Canceled my debit card much easier.
Ordered my htc 10 from very.co.uk Monday evening and is being delivered tomorrow - take note htc this is customer service..

Sent from my SM-G935F using XDA-Developers mobile app
 

RCJ89

Senior Member
Oct 5, 2012
903
245
london, UK
When you say no shipping info, do you mean no shipping email, or the tracking number doesn't show anything?

Chances are it'll take a while for tracking numbers to appear on Hermes' side.

EDIT: Also I withdraw my previous comment about a 3 day wait - Apparently Hermes do offer Next Day delivery. I'm still not holding my breath though!

No email, no tracking nothing at all
 

spy james

Member
May 6, 2016
13
3
Some good info on how banks handle chargeback complaints, covers non delivery of paid goods. "Chargeback is a little known scheme which gives you a chance of getting your money back from your bank if you bought faulty goods, a service wasn't provided, or the company you bought something from went bust and your goods weren't delivered.

It works in a similar way to Section 75, which is a legal protection if you buy something on a credit card making the credit provider jointly liable with the retailer if things go wrong. But while Section 75 only works for credit card purchases over £100, and other credit agreements, chargeback works on all the cards.



It's important to know this is part of Visa, Mastercard and Amex's internal rules and NOT a legal requirement (which Section 75 is)".

Also got a friend that works for tabloids, says been collecting info on this, and HTC are going to get crucified in the press over this. Apparently it will highlight how everyone outside pre-order seems to easily be getting their phones, plus the legality of taking peoples money with no indication of delivery.

They are pretty much nailing their own coffin.

Can someone put this on HTC Twitter account, let them see what is going to happen?
 

earazi

Senior Member
Nov 25, 2005
90
8
Ok this just gets weirder and weirder:

Hermes has been updated:
Date Time Status
10/05/2016 22:03 Hub Trailer Via Sorter
10/05/2016 21:20 Order Generated

And I've been emailed this at 1.51am: Register the key below to redeem the Steam®VR content bundled with your Vive!

It includes a key. Now has htc made a mistake and are they sending me a Vive and not a 10 or are they giving a free Vive for HTC ordered, can't believe they would but I know Samsung gave a free Gear with their Preorders but the Vive is kind of a different class.
 

JazLiew

Senior Member
Aug 15, 2008
310
60
Manchester
Ok this just gets weirder and weirder:

Hermes has been updated:
DateTimeStatus
10/05/2016 22:03 Hub Trailer Via Sorter
10/05/2016 21:20 Order Generated

And I've been emailed this at 1.51am: Register the key below to redeem the Steam®VR content bundled with your Vive!

It includes a key. Now has htc made a mistake and are they sending me a Vive and not a 10 or are they giving a free Vive for HTC ordered, can't believe they would but I know Samsung gave a free Gear with their Preorders but the Vive is kind of a different class.
This is really interesting. It might be someone else's vive they are messing up with your order. I wouldn't believe that they would send u a vive bundled with the ten. Keep us posted!

Sent from my SM-N9005 using Tapatalk
 

spy james

Member
May 6, 2016
13
3
Not sure you would get a free vive because of the retail costs, they won't work on any mobile device and unless you have a high spec pc you can't run it. Don't think HTC will want to see freebies being sold on?
 

oawalker

Senior Member
Dec 16, 2009
341
22
London
www.youtube.com
I've had a nightmare with htc,their customer service is pathetic to be honest.
Canceled my order on the 6th due to lack of communication,I've since phoned 6 times as haven't received a cancellation email confirmation,phoned 4 times today and couldn't get through to anyone,when I did he emailed me my original order confirmation lol...can't get my breath lol..in the end I Canceled my debit card much easier.
Ordered my htc 10 from very.co.uk Monday evening and is being delivered tomorrow - take note htc this is customer service..

Sent from my SM-G935F using XDA-Developers mobile app

Same I tried canceling mine called them multiple times but no one answered i sent emails etc but they already took payment and dispatched it so now i have two phones coming one from very and htc which is just great. i don't think i am going to attempt to return the htc order considering how difficult it was just trying canceling it or just trying to get in contact with them. just going to sell it instead when it comes.
I will never order directly from htc again
 
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gigeaky

Senior Member
Apr 18, 2010
1,359
274
Exmouth
That is just a redeem code for steam vr, I think, I got the same mail. Also hermes updated for me two, this means that we should get it tomorrow, right as at 04.30 the status was process at depot.... Hmm could it be today (totally hope so)
 
Last edited:

mhbr12742

Senior Member
May 25, 2007
143
12
So who has got a dispatch email from HTC? They took money successfully out of my account on Monday but I have had no email and nothing has changed on findmyorder, just says boxed shipment. I ordered on 13/04.
It's so frustrating and I will never buy from digital river or htc ever again. There distribution sucks. I can't believe very.co.uk customers get it before htc customers. Madness!

Sent from my Nexus 6P using XDA-Developers mobile app
 

Diz

Senior Member
Jul 16, 2012
207
210
Birmingham
jut recived my shipping confirmation from htc

Order Date: 21 April 2016

whats funny is that i submitted a cancellation request on Monday & they got back to me today with 3 emails at 6:50
HTC - Return Request In Process (Order #
HTC - Shipping Confirmation (Order #
HTC - Cancellation Request (Order #


hermes tracking is currently :

Date Time Status
11/05/2016 02:55 Receipt at Depot
10/05/2016 21:48 Hub Trailer Via Sorter
10/05/2016 21:20 Order Generated
 

exocetdj

Senior Member
Dec 2, 2011
6,575
4,120
Jah's making me crazy
So apart from very.Co.UK, three and s handful of cpw orders, are HTC orders still going unfulfilled?

I'm importing mine and it's gonna be here tomorrow hopefully before 10.30am. Spent a fair bit more but still my money to use after bills, kids, wife, holiday, everything else sorted lol.
 
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wojtus0186

Member
May 6, 2016
9
2
Hi

I ordered mine on 14th April paid by pay pal, money has been taken straight away. No info regarding any kind of shipping or something...it is absolute joke...so frustrating...keep reading this forum and is just a big fail of HTC. Nonsense....
 

Dresene

Member
May 9, 2016
22
4
London
So apart from very.Co.UK, three and s handful of cpw orders, are HTC orders still going unfulfilled?

Not sure how HTC organises their shipping/distribution but I have one HTC 10 Carbon Grey coming from them. Expecting it to come either tomorrow or Friday depending on the service of Hermes.
Received shipping confirmation since yesterday.
Not sure why one have been shipped to me when there are other people who pre-ordered before me.
 

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  • 5
    the news htc UK customers have been waiting for.... [emoji16]

    5532923e2169b9f2a5b0b0fdd679eef8.jpg


    Sent from my HTC One using XDA-Developers mobile app
    5
    When HTC said the 10 will be "available early May" they didn't actually specify 2016.... Just a thought ?
    5
    No way?! Congtrats. Is that because you told them that we all cancelled our HTC orders and went with them instead?

    Seid45 jokingly said i should be on commission for very, i thought it was funny so i tweeted them the pic. They hit up the forums and read through the thread and emailed me with the kind gesture :).
    5
    Very.co.uk Ordered 3rd May Delivered today :)

    Great service...

    IMG_0091.JPG


    As a little sweetener Very.co.uk acknowledged the positive impact i had for them on social media and gave me a further 20% off with free delivery. Got the 10 for £371.
    4
    Can't believe Very are going to beat HTC direct to the punch lol, what a farce.
    Completely agree! They've been out done by a website that specialises in selling white goods and women's fashion hahaha. Pathetic!

    Imagine Apple launching the iPhone 7 but failing so badly that customers end up having to order the phone off Jacamo! It just wouldn't happen would it!

    ---------- Post added at 08:42 PM ---------- Previous post was at 08:36 PM ----------

    I assume we're still going to get the hi-res headphones with our Very orders?