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UK pre-order thread

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Jun 4, 2008
How do you return the phone?? I've requested a cancellation from Digital River, they have accepted it, but they've given me absolutely NO instructions on how to go about getting it back to them.


Senior Member
Nov 28, 2009
Does this work with mobiles.co.uk

Sent from my HTC 10 using XDA-Developers mobile app
only if it was part of the deal when you preordered. think it was only a CPW offer.

Add the cashback to the £30 they gave me off the £60 upfront cost just for asking ("don't ask, don't get) AND the extra £20 refund as an apology for messing me around over the preorder comms (even though I still ended up getting the phone on 6 May)... so they actually paid ME £40 for the handset [emoji12]

Sent from my HTC 10 using XDA-Developers mobile app
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Senior Member
Jan 16, 2010
Do I need to post it at my own expense then?? Not happy with that. I cancelled the order before it had been shipped and didn't sign for it, it was just dropped behind my bin.

I can't believe how chaotic this whole thing has been. Ridiculous!

Yep even if you contact them on twitter you will. I did ask that, apparently because its unwanted we need to pay ourselves.


Senior Member
Jun 10, 2011
I was given an address in Poland by HTC, so angry about having to pay for international shipping on a defective phone. If I had chosen a repair, they would send free shipping label, but as i no longer want the handset, i have to pay!


Senior Member
Mar 8, 2012
my 10 carbon grey despatched from very,should receive tomorrow,cant wait woohoo


Missed mail yesterday,just fetched it from local mail office woohoo
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    the news htc UK customers have been waiting for.... [emoji16]


    Sent from my HTC One using XDA-Developers mobile app
    When HTC said the 10 will be "available early May" they didn't actually specify 2016.... Just a thought ?
    No way?! Congtrats. Is that because you told them that we all cancelled our HTC orders and went with them instead?

    Seid45 jokingly said i should be on commission for very, i thought it was funny so i tweeted them the pic. They hit up the forums and read through the thread and emailed me with the kind gesture :).
    Very.co.uk Ordered 3rd May Delivered today :)

    Great service...


    As a little sweetener Very.co.uk acknowledged the positive impact i had for them on social media and gave me a further 20% off with free delivery. Got the 10 for £371.
    Can't believe Very are going to beat HTC direct to the punch lol, what a farce.
    Completely agree! They've been out done by a website that specialises in selling white goods and women's fashion hahaha. Pathetic!

    Imagine Apple launching the iPhone 7 but failing so badly that customers end up having to order the phone off Jacamo! It just wouldn't happen would it!

    ---------- Post added at 08:42 PM ---------- Previous post was at 08:36 PM ----------

    I assume we're still going to get the hi-res headphones with our Very orders?