unable to add advanced calling to my line on vzw

[GreeKNastY]

I'm attempting to add the HD voice feature thru vzw acct and its saying unable to add feature to try again 10 mins or dial *668 or w/e. I did it on my wife's n6-midnight blue bought from gps with no issues. Mine is cloud white from amazon. Any idea what's going on? Currently on 5.0.2

 

[billycar11]

I'm attempting to add the HD voice feature thru vzw acct and its saying unable to add feature to try again 10 mins or dial *668 or w/e. I did it on my wife's n6-midnight blue bought from gps with no issues. Mine is cloud white from amazon. Any idea what's going on? Currently on 5.0.2

hd calling is only on android 5.1 +

 

[GreeKNastY]

Yea but you can enable it thru your account even before updating..I did it with one already. Both phones are 5.0.2

 

[JulesJam]

Yea but you can enable it thru your account even before updating..I did it with one already. Both phones are 5.0.2

There is a thread on this in General. Is it not showing up on your line as a feature to add?

 

[GreeKNastY]

its showing up but when i go to add it shows this:
its on a family plan and the line has unlimited. my line also has unlimited(seperate accounts) and i had no issues adding the feature. so im lost

 

[GreeKNastY]

any ideas guys? also in my notif on vzw acct it says the sim is inserted in a device unknown to vzw

 

[RW-1]

any ideas guys? also in my notif on vzw acct it says the sim is inserted in a device unknown to vzw

There you go. That's the reason. there have been plenty of threads about the fact that you cant change your VZ account with a sim in a non recognized VZ device.

 

[GreeKNastY]

There you go. That's the reason. there have been plenty of threads about the fact that you cant change your VZ account with a sim in a non recognized VZ device.

so how was i able to add the feature on my GPS n6?

 

[RW-1]

so how was i able to add the feature on my GPS n6?

Beats me, perhaps you need to Call VZ on this, you may try the following on the N6, but if not seen as a VZ device it may not work:

http://www.droid-life.com/2015/03/1...e-and-data-now-works-on-nexus-6-with-verizon/

you should also be on 5.1 first before trying, as it isn't supported on the N6 without it, which could also generate the message.

 

[GreeKNastY]

just chatted and they will be sending me a new sim(current one was cut from gnex phone)
i shouldnt have any issues activating the sim right?

 

[GreeKNastY]

Beats me, perhaps you need to Call VZ on this, you may try the following on the N6, but if not seen as a VZ device it may not work:

http://www.droid-life.com/2015/03/1...e-and-data-now-works-on-nexus-6-with-verizon/

you should also be on 5.1 first before trying, as it isn't supported on the N6 without it, which could also generate the message.

welp heres something to tickle your brain....i managed to add the feature through the verizon mobile app!
not sure why but in case anyone else has issues

 

[gimlet72]

+1 on adding advanced calling via the mobile app.