Hi, I am hoping someone on here can help me.
I am an IT Tech working on a project for a client and had ran into an issue with the Xperia XA Ultra
I wrote a process for rolling out some ofthese devices to users and, after setting up some apps, the deployment staff were supposed to remove the google account. Well, guess what, they missed one, and the user changed the shared google account password, then promptly forgot it, and forgot their PIN code.
So, service desk then go and do a factory reset and lo and behold, when trying to set the device up again, the "Recent Password change" issue has been triggered.
We recovered the google account password but no matter what (even leaving the device off for 5 days) we get the password changed error.
I have spent ages googling this - to no avail.
Has anyone else encountered this and managed to resolve it?
Thanks in advance of any suggestions.
I am an IT Tech working on a project for a client and had ran into an issue with the Xperia XA Ultra
I wrote a process for rolling out some ofthese devices to users and, after setting up some apps, the deployment staff were supposed to remove the google account. Well, guess what, they missed one, and the user changed the shared google account password, then promptly forgot it, and forgot their PIN code.
So, service desk then go and do a factory reset and lo and behold, when trying to set the device up again, the "Recent Password change" issue has been triggered.
We recovered the google account password but no matter what (even leaving the device off for 5 days) we get the password changed error.
I have spent ages googling this - to no avail.
Has anyone else encountered this and managed to resolve it?
Thanks in advance of any suggestions.
