Unable to do anything when making/receiving a call

[muppetman007]

Hello All,

First post here. Got my new Nokia Lumia 800 and wondering if anyone is having a problem when making/receiving phone calls. Basically I can ring someone but then display goes black. The phone call is still going through as I can hear it connecting to voicemail etc. Then the only way I can get anything out of the phone is to hold in the power button and restart the phone.

The same thing happens when I make a call.

Anyone else having a this problem or is just me?

On another note does anyone find Zune player a bit annoying for videos in the fact that if you have a lot of video files its a nightmare you cant sort them via folders.

 

[EroThraX]

Sounds like an issue with the proximity sensor.

The screen should go black and touch should deactivate when you bring the phone close to your head but it is supposed to reactivate when you bring the phone back down again.

 

[robart76]

Had the very same problem. My phone was replaced. The guy in the store told me that it's a very common problem with those phones.
Anyway, even on the new device the proximity sensor seems to be a bit too sensitive.

 

[muppetman007]

What network is the phone on? Mine is on Vodafone and was bought online. Wondering if it will get replaced instore or will have to be sent back?

 

[robart76]

Mine was Vodafone but purchased from Carphone Warehouse as I wanted unbranded and sim free. Replaced in store.