Unauthorized Factory Reset on a Network Locked Device

[datrio97]

Hello All,

New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.

I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.

I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).

Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.

 

[lucianus_luciferus]

Assuming you have tried another factory reset and it didn't work, the last thing you can try is either flash the firmware with odin or contact samsung.

 

[electricpete1]

> This phone has never actually been logged into

Maybe your buyer logged in and then didn't remove his account. That might cause some problems with factory reset attempt without account credentials (I'm not sure exactly what happens if you try to reset someone else's phone, but I know Google won't let you end up with a useful phone afterwards for theft protection reasons)

 

[shaunkennedy21]

my samsung j7
wont conect to wifi dew to a unatherised factoty reset

 

[bujji143]

Saumsung s9 plus , i instlleed custom rom ,after instalaltion phone automaticlly on and off ,Recovery mode and download mode ,fast boot mode also not working ,please how i solve the this issue on moile

 

[mvikrant97]

Hello All,

New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.

I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.

I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).

Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.

Please share the sreenshot of the message here.