"Unfortunately google play store has stopped": what to do (general)

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urilabob

Member
Jul 24, 2012
23
17
Seoul
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.

Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)

Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.

Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
  1. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear cache, Force stop, restart Google Play and retry​
  2. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear data, Force stop, restart Google Play and retry​
  3. Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
    Restart Google Play. It will ask you to add an account - add your original back in.​

Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).

Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.

PS anyone know a better way to do tables in this wiki?
 
Last edited:

sakar89

Member
Mar 31, 2014
24
2
still problem

I ran into this problem after flashing a custom rom .. and now the notification appears just after booting... i cant even use my phone because as soon as i press ok the notification again comes back /.. tried to clear cache even factory reset bt the problem is same
 

simonbigwave

Senior Member
Nov 25, 2013
2,161
492
Rahasia
I ran into this problem after flashing a custom rom .. and now the notification appears just after booting... i cant even use my phone because as soon as i press ok the notification again comes back /.. tried to clear cache even factory reset bt the problem is same

For me, i had to
1) reflash gapps and wipe cache and Dalvik
2)reboot (do a proper powerdown and then on again)
3)Remove google account
4) wipe all cache and Dalvik again.
4)re add google account /with wifi OFF (dont ask me why becos it didn't work with my wifi on but worked with adding account via mobile data)
5) did u chage ur Google password lately becos of Heartbleed bug? Did u select two way verification process ? If so REMOVE two way verification process on Google on web via pc. If u changed ur password lately then u need to check password for ALL ur google specific apps eg google plus, gmail, etc on ur phone device. For some people that helped apparently.
6) if all above doesn't work try another different PA Gapps or Banks gapps.
So for me, after all i did above, hours later from trying everything , my Google apps is finally ok.. Hope this helps. Good luck.
 
Last edited:

Muddyfunk

Member
Sep 4, 2013
14
1
Bristol
Uninstalling update worked for me

I had issues with the Play Store earlier today and tried clearing the app cache and data to no avail, but found another simple fix. I uninstalled updates from version 3.8.15 back to 3.7.15. Worked like a charm.

Yeah, that worked. Thanks;)


Update: Error message appearing again so uninstalling the updates does the trick but I don't want to have to do that everytime I use Google Play.

Any other suggestions please? Don't really want to flash ROM again and Gapps?
 
Last edited:

LordXavius

New member
Oct 15, 2012
2
1
How to fix!

I have figured it out, although it will require factoru reset.

Go into fastboot (this is done by holding down the power and volume down key)
Install the drivers, go into the adb interface and type the following commands :

fastboot devices
fastboot erase userdata
fastboot erase cache
fastboot reboot

Done!
 

Ammar53

New member
Aug 31, 2014
1
0
Unfortunately Google play store has stopped

n:Go into Settings, then apps, then All, click on Google Play Store. Then:

Clear cache, Force stop, restart Google Play and retry

Go into Settings, then apps, then All, click on Google Play Store. Then:

Clear data, Force stop, restart Google Play and retry

Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)

Restart Google Play. It will ask you to add an account - add your original back in.

I did this all but still have same problem. ..
Please help me as soon as possible.
 

topodinapoli

New member
May 6, 2012
1
0
Thanks, just the info needed.

There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.

Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)

Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.

Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
  1. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear cache, Force stop, restart Google Play and retry​
  2. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear data, Force stop, restart Google Play and retry​
  3. Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
    Restart Google Play. It will ask you to add an account - add your original back in.​

Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).

Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.

PS anyone know a better way to do tables in this wiki?
This helped me greatly. I started uninstalling apps after backing up with Titanium Backup. Cleared the data for Play Store and Services. Now working after weeks of messing around trying to solve the problem. Thanks and more thanks.
 

Mr. HoaX

New member
Nov 2, 2014
1
1
[FIX]:Unfortunately google play store has stopped

Here is my solution this worked for me:
requirements:
Rooted Device (ofcourse)
link2sd
Google Play Store (latest): http://www.redmondpie.com/google-play-apk-4.4.22-download/
Google Play Services (6.1.83) : http://forum.xda-developers.com/android/apps-games/app-google-play-services-t2795911
Steps:
-uninstall google play store
-update google play services by installing google play services v 6.1.8.3 as given above
-install google play store as given above
-open link2sd and convert google play store into system app
-reboot
-DONE! -welcome in advance :))
 
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oskarkamera

New member
Jan 10, 2015
3
0
istanbul
android 5.0.1 google play problem :(

hi i installed android 5.0.1 hundred percent correct . everything are work exept Google play app's
how can i fix it because i can not play game when google play stor + googla play are not working :(

---------- Post added at 02:36 PM ---------- Previous post was at 02:20 PM ----------

hi i installed android 5.0.1 hundred percent correct . everything are work exept Google play app's
how can i fix it because i can not play game when google play stor + googla play are not working :(

i have Cell standby problem in galaxy s4 too , thats why i tryed upgrade my android to 5.0.1
how can i fix it ?! cell standby drain my battery . and now google play srvice are not working ,
is there any android 5.0.1 Firmware google play edittions ?
i need help guys please help me
 

Bhupesh Nimje

New member
Nov 2, 2014
4
0
Fix Google Play Store has Stopped

you have to choose one out of four solutions
Solution 1 : Clear Google Play Store Cache
Solution 2 : Uninstall the latest update if you find out that problem is arrived after you have updated your Google Play Store
Solution 3 : Switch to Wi-Fi Connection
Solution 4 : If you are facing this issue from a long time then you can switch to latest version of Google Play Store :)
 

noobter

New member
Feb 24, 2015
1
0
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.

Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)

Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.

Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
  1. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear cache, Force stop, restart Google Play and retry​
  2. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear data, Force stop, restart Google Play and retry​
  3. Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
    Restart Google Play. It will ask you to add an account - add your original back in.​

Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).

Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.

PS anyone know a better way to do tables in this wiki?

I fixed mine by making Play Store a system app.
 

Krizz Reck'd

Member
Dec 5, 2014
11
0
As soon as I try to open the Play Store, it immediately pops up the message. I know of method/cause 3, but it didn't work. As for the other causes I don't know how to do those, and now my phone is sometimes popping up with the message that it stopped. Help.
 

Gene August

Member
Mar 8, 2014
7
0
Nexus 7 (2013)
Moto G5 Plus
Try restoring Google Play Services

I had been having the same problem as everyone else posting here. Running 'Jelly Bean', I had an existing backup of the system which was created with Titanium Backup. I restored Google Play Services and the problem went away.
 

Gene August

Member
Mar 8, 2014
7
0
Nexus 7 (2013)
Moto G5 Plus
The fix turned out to be temporary

I had been having the same problem as everyone else posting here. Running 'Jelly Bean', I had an existing backup of the system which was created with Titanium Backup. I restored Google Play Services and the problem went away.

The fix seemed to last a few days, then the same problem reappeared. The problem seemed to magnify over the next several days, in the sense that additional apps began to display similar messages, "Unfortunately x x x has stopped working". It got to the stage where the Device Settings would not open, so I decided to re-install the operating system.
 

Khate

New member
Apr 7, 2015
4
2
Kathmandu
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.

Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)

Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.

Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
  1. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear cache, Force stop, restart Google Play and retry​
  2. Go into Settings, then apps, then All, click on Google Play Store. Then:
    Clear data, Force stop, restart Google Play and retry​
  3. Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
    Restart Google Play. It will ask you to add an account - add your original back in.​

Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).

Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.

PS anyone know a better way to do tables in this wiki?

What if it stopped due to the use of freedom.apk?
 

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  • 14
    There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.

    Cause: Part-installed apps: something went wrong part-way through installing an app
    Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
    Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)

    Cause: /mnt/sdcard is full
    Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
    Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.

    Cause: Corrupted data
    Checking: Try the solutions in increasing order of severity.
    Solution:
    1. Go into Settings, then apps, then All, click on Google Play Store. Then:
      Clear cache, Force stop, restart Google Play and retry​
    2. Go into Settings, then apps, then All, click on Google Play Store. Then:
      Clear data, Force stop, restart Google Play and retry​
    3. Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
      Restart Google Play. It will ask you to add an account - add your original back in.​

    Cause: Corrupted binaries
    Checking: Not sure how...
    Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
    Or:
    "I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).

    Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.

    PS anyone know a better way to do tables in this wiki?
    5
    I had issues with the Play Store earlier today and tried clearing the app cache and data to no avail, but found another simple fix. I uninstalled updates from version 3.8.15 back to 3.7.15. Worked like a charm.
    4
    What does Hotspot Shield VPN 1.3 have to do with Google Play not working?
    That is an app which creates a VPN so you can access sites that are locked or not authorized.

    Personally I went into Settings than Application Manager, then ALL, then Google Play Store.
    After that i cleared all the data, force stopped the app and restarted it again.
    It worked nicely.

    just download Hotspot Shield VPN 1.3

    http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/

    and google play store will work again
    2
    Play Store hanging on download

    hi there,
    i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
    after ~ 15 mins an error is on the display.

    any idea?

    Not sure. I had a similar problem at one time, and eventually discovered it was due to a specific app that had only half-installed itself (perhaps the tab had crashed halfway through the download, not sure, it's lost in the mists of time). Uninstalling that app got over the problem. However it might help someone (perhaps you) if you post the error message that you get on the display (people are likely to google it, so that you might get together with other people with the same problem).
    2
    Well, my Play Store recently crashed during updates, after which it wouldn't run any longer anymore stating that same message every time I try running it and also every time an app accesses the store for information (which seems to happen when I just open the apps). My sdcard wasn't full, clearing data and cache did nothing, no other data is corrupted, I replaced the market with a fresh copy apk, tried different versions, ... Nothing worked... So, reading the internet, I saw the final solution was to remove and re-add my Google account, but for some reason (not a rational one) I didn't really want to do this, so I went back to CWM recovery mode, reflashed the gapps zip I used the first time and rebooted... Once booted it didn't give me the error I usually get on any other boot since it started crashing, but when I tried running Play Store, it crashed again with the same message... Defeated I went to my Google accounts to remove, at which point (just before doing anything) I noticed the Updates-notification of the Play Store popping up in my notification drawer. I tapped it and Play Store booted, everything works again, and it updated itself back to the latest version, still without any problems.

    So in short, if you don't ant to read the entire text:

    I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again.

    Dunno if this will work for anyone of you, 'cause it depends on the reason it's not working, but this possible solution should not be missing from your list since it worked for at least one person (me). :p

    Greetz,

    ~ Nephatiu