"Unfortunately google play store has stopped": what to do (general)

[urilabob]

There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.

Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)

Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.

Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:

1. Go into Settings, then apps, then All, click on Google Play Store. Then:
   
   Clear cache, Force stop, restart Google Play and retry​
2. Go into Settings, then apps, then All, click on Google Play Store. Then:
   
   Clear data, Force stop, restart Google Play and retry​
3. Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
   
   Restart Google Play. It will ask you to add an account - add your original back in.​

Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).

Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.

PS anyone know a better way to do tables in this wiki?

 

[Prerna]

Hi, I used an app called "uninstall" and removed what is supposed to be "bloatware". After doing this, Play Store also keep crashing. Any clue what might have gone wrong?

 

[Gadget Guy]

Simple and easy ways to fix the error.

Simply follow some of the solution as mentioned below:
Method 1: Re-start your device

Method 2: Clear the Cache and Data

• Go to Setting >> Go to Application Setting (In some devices application setting is named as Apps).
• Go to, All the apps > >Find the Google Play Store >> Clear Cache and Data
• Once you have cleared everything. Next you need to Force Stop the application.
• Similarly, Find the Google Play Service >> Clear Cacheand Data
• Now, Restart your device

Method 3: Enable Downloads

• Go to Setting>> Go to Application Setting (In some devices application setting is named as Apps).
• Go to, All the apps > >Find Downloads >> Open it and and Enable it.
• Now,Restart your device and you will no longer face the error.
• This method has worked most of the time and it should also work for you.

Method 4: Upgrade or Downgrade Google Play Store Updates
Many of the time outdated version of Google Play Store is found to be the reason behind the errors. So, check whether the update is available or not. If update is available then update the Play Store and see if it fixes the issue.

But, if there is no update available then your Play Store is up to date. So there are possibilities that the updated Google Play Store is causing the error. There are chances that the updated Version of Google play store may have Compatibility Issues. So in this case, you need to Uninstall Google Play Store updates. Just follow the step to Uninstall Google Play Store update.

• Go to Setting>> Go to Application Setting (In some devices application setting is named as apps).
• Go to, All the apps > >Find the Google Play Store >> Uninstall Updates
• Now Restart your device and try to Open the Google Play Store.

Method 5: Reset App Preference

• Go to Setting>> Go to Application Setting (In some devices application setting is named as Apps).
• Go to, All the Apps > >Click on Menu Key/button [In some device you can even see three dots on the top right corner of the screen- click on it]
• You will see different option >> Tap on “Reset app preferences”
• A dialogue box will appear >> Read the content and Click on RESET APPS
• Now Restart your device

Method 6: Remove and Add Google Account

• Go to Setting >> Accounts >> Google
• Remove all your Google accounts
• Go back to Google play store and Sign–in your account information
• Accept all the Google terms and setup Google settings then Run Google Play Store and see if it fixes your error or not.

Method 7: Factory Reset your Device


Source : appslova.com