Unresponsive touch screen.

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clockcycle

Senior Member
Dec 28, 2007
3,664
811
Miami, FL
Moto G Power (2021)
Got it quite a few times now. I cant knock on, second screen wont scroll. Turn screen on cant unlock. Have to toggle on and off a few times or just leave it alone for a while and try again.. It doesnt respond to touches at all. Anyone else?
 

icewheeler

New member
Dec 24, 2015
1
0
It's happened to me a few times as well, usually when my alarm is going off so it's doubly annoying because i can't hit snooze. I usually end up pulling the battery out for a second, but I really hope they're working on a fix for this.
 

ylatseng

Member
Nov 13, 2011
9
2
I just noticed this problem today as well.

I have the AT&T model.

The top left corner of the screen (right below the double cameras) was not responsive at all until I restarted the phone.

Not sure what caused this issue.
 

Rebeccadchav

New member
Dec 27, 2015
1
0
The top left off The screen has been unresponsive a number of times. A restart works for a few hours. Then it stops working again...
 

Florencex

Member
Nov 13, 2015
5
1
Got it quite a few times now. I cant knock on, second screen wont scroll. Turn screen on cant unlock. Have to toggle on and off a few times or just leave it alone for a while and try again.. It doesnt respond to touches at all. Anyone else?

I'm having an issue with the touch screen in the corners. Top left and bottom right are unresponsive at times, rendering the backspace button on my keyboard useless from time to time, and also won't let me start chrome from my home screen (my rightmost icon in the bottom row). On the top left, it prevents me from hitting the back button in gmail and other apps. Super annoying.

I didn't see any articles about it or find the unresponsiveness noted in any other reviews, have had the phone about 2 months now. I'm also not sure if recalibrating the screen would help since that is not in the default settings (maybe it is In the hidden menu?)

I have the T-Mobile V10.
 

wund3rground

Senior Member
Sep 13, 2012
822
294
Fort Worth, TX
Are any of you guys using Nova Launcher?


This started happening to me as well. I thought it was an issue with giving Nova Launcher root permission however the issue came back. There is a thread on the reddit as well with people having the same issue. I've been in contact with T-Mobile as well as LG. I'll update if I find anything else.
Sent from my LG-H901 using Tapatalk
 
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ph3nom

Senior Member
Dec 5, 2010
566
58
Indonesia
I just had this for the first time and only once during typing in whatsapp. I'm using a whatsapp mod.
which i believe is the cause for mine. i had to click the power button and then turn it on again to work, after that no problem anymore.
 

Austonpaul58

New member
Dec 28, 2015
3
0
Same problem. I have the Verizon lg v10 stock. The left too corner under the cameras goes dead and won't respond until I reboot. After reboot all is fine for a few hours, then boom, it happens again.

I thought it was an issue with just my phone cuz I couldn't find anything about it, went to Verizon for the 14 day worry free guarantee, got a brand new one out of the wrapper, all was fine for a day, then same issue.
 

Gooont

New member
Dec 28, 2015
2
1
Same issue here. The upper left corner of my screen will become unresponsive at times and the only thing to fix it is a reboot. I have AT&T stock V10.
 

bobnoakridge

New member
May 6, 2011
1
0
Not just an LG issue.

I have a ZTE ZMAX. In the last few days it is doing the same thing. The dead spot in the top left follows the rotation of the screen. I have done a factory reset and problem returned. Seems like its a problem for many phones. It happens with the original launcher and Zeam launcher as well. It would be great if someone figured this out.
 

jstringn1

New member
Dec 8, 2015
1
0
I have the same issue with my verizon v10, i have not found out the cause but i did find something that works for me. I reset my app preferences in application manager and everything went back to normal and no issues since. Hope this helps
 

CKRITT22

New member
Dec 29, 2015
1
0
SAME. Just bought the V10 on Sunday and I've already noticed the same thing; the upper left hand side of the screen is unresponsive. It seems to ONLY be for certain things though. Stupidly I rebooted to fix it before I fully tested that theory, but I think it's only with certain things. For example, when I open GoogleMaps, I can't hit the "Menu" button in the top right hand side. But if I close the app and go to a screen where I have an App in that same corner, tapping on it seems to open it right up. I hope that info helps to troubleshoot....because I'm ready to take this phone back....but not before I post my review on my YouTube channel.
@jstring I just tried your suggestions. Seems to be ok thus far, but I'll check back in with you all later to let you know if the issue has come back. Because a reboot fixes too...but only temporarily. We'll see.
 

ylatseng

Member
Nov 13, 2011
9
2
I have the same issue with my verizon v10, i have not found out the cause but i did find something that works for me. I reset my app preferences in application manager and everything went back to normal and no issues since. Hope this helps

Did you go to Settings -> Device -> Apps -> Downloaded -> More Options (three dots) -> Reset app preferences?

If so, I tried this , but the top left corner of the screen is still unresponsive.
I also completed reset my phone to factory. No Nova launcher or anything else.

Really puzzled here.....

New findings:
Every time when I open the LG music app (the purple one that came preinstalled), it will trigger the issue. (Please try this on your phone and post your findings )
 
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drwafeek

New member
Sep 30, 2008
1
0
same issue here
the bttom right is not responsive
and i need to restart it every now and then
i am using it without any mods
but
any one would relate this issue with the latest update as as far as i remeber it showed only after the software update
my software version is
V10 ame xx
 

ylatseng

Member
Nov 13, 2011
9
2
I think it started happening after I got the AT&T update. Didn't think it was related, since Verizon V10 has the issues too.
 

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  • 2
    Possible solution

    same problem here, havent found a cause or fix yet.

    stock att lg v10 with the ota update that came out recently.

    This forum has a possible solution, regardless of the carrier.

    https://m.reddit.com/r/lgv10/comments/3y48ze/top_left_corner_of_the_screen_unresponsive_to_taps/

    To sum up, Facebook messenger is the possible root cause of this.
    I did try to uninstall the messenger, and it did fix my issue, without having to restart my phone.

    Good luck all!
    2
    A guy on Reddit gave me a tip to uninstall FB Messenger. And now I have no issues. I ended up installing Disa as a FB Msg alternative. Works just the same with all of the bells and whistles.
    1
    Same here.. Verizon v10..stock..i took it to the store.. They sent me a replacement.. Within a few hours replacement was also unresponsive in left upper corner.. Took it back to store.. Associate called customer service and they said LG was aware of the issue and is working on an update.. So basically I'm screwed until then ��

    *update: I took everyone's advice and uninstalled Facebook Messenger and problem was solved instantly.. I checked when the last update was released for messenger and it was December 14 which was around the time my screen stopped responding.. Hopefully this is the problem.. Now one day later after installing.. still problem free ��
    1
    Facebook messenger

    Un install Facebook messenger( go back to factory installed version) and this immediately fixes problem. I have already sent Facebook an email regarding this matter.