Update- Can't Sync with Samsung Account/Incorrect Password/Account already exists

[skins2win]

Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.

I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.

When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.

I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!

He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues

http://www.samsungdive.com

If you go there and perform a password reset or create a new account the account should allow you to sync.

Once on the website click on Log In and it will provide with options to reset or create a new account!

Good luck guys and if this works for you please "thank"

 

[pepsiaddict]

I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site

 

[T120ted]

You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.

 

[bert269]

This does seems to work. I confirmed it.

I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.

Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.

guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.

 

[thatdude90210]

Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.

 

[alynch75]

Didn't workm Screw Samsung

Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!

Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....

 

[guih]

im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.

 

[brie987]

I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.

Sent from my GT-P7510 using XDA Premium App

 

[Made2Last]

My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.

I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.

 

[Raistlin1]

I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.

So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks

 

[cmeyerhofer]

So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.

 

[jjrpm]

I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!

 

[88EVGAFTW]

I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com

I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk

 

[Raistlin1]

I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.

Every few times at startup I get a FC with the samsung account.

WTF

 

[bobviolence]

This sucks.

I'm guessing what I'm about to detail is the same as everyone else:

1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.

2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.

3: Today, I get the touchwiz update, it installs.

4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.

5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.

Is there a solution to this pile of horsecrap yet??

 

[oldtech]

I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.

BTW, my error is incorrect password even though I can login to the website. I can see my registration info

 

[Made2Last]

I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com

I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk

My Tab is on TW, but my brother is having the exact same issue on his Tab as you.

Has anybody ran into this problem?

 

[bobng]

My Tab is on TW, but my brother is having the exact same issue on his Tab as you.

Has anybody ran into this problem?

I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?

Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.

 

[millemots]

(oops, redundant info).

Sent from my GT-P7510 using Tapatalk

 

[Made2Last]

Somewhere Samsung doesn't have their act together.

QFT.

If they respond to you with a fix, let me know here please!

Sent from my MB860 using XDA Premium App