[UPDATE] Investigation: Hardware & Poor Build Quality - 100% To Blame For Faults

[Delusphere]

Here is my Log between 2 One X devices I had in my possession for a couple of weeks. After trying 13 phones from starting this thread, 11 In store and 2 that I owned - I can confirm, unofficially, the Hardware is to blame, along with terrible internal build quality, and buggy software.


Log:

1st HTC One X - S/N: HT23 - Made in Taiwan - Wed 11th April -

• The screen is clear and white.
• Flickering in Recent Apps screen, anything dulled in the background, anything Grey around hex value #808080.
• Battery dies within 20-30 mins of casual use.
• Battery takes 2-3 hours to charge from near 15% or less.
• Signal randomly stops, and comes on and is unpredictable.

2nd HTC One X - S/N: HT23 - Made in Taiwan - Wed 18th April -

• The screen is Yellow, like a more warm tone, like the warm setting you get on some HDTVs.
• There is no flickering at all.
• Colors are not as good.
• Battery is lasting MUCH longer, full day casual use, isn't dying within 20-30 mins of use.
• Battery is charging MUCH faster, compared to waiting 2-3 hours, from 15% or less.
• Signal never randomly stops and restarts.

2nd HTC One X - S/N: HT23 - Made in Taiwan - Update Thu 19th April @ 8:10pm -

• The Yellow screen and clear white screen is caused, apparently, because HTC use two different manufacturers to make the screens.
• The Yellow screen is made by Sharp, and the clear white one is made by Acer which also has better colors than Sharp's version.

1st HTC One X - S/N: HT23 - Made in Taiwan - Update Fri 20th April @ 2:38am -

• Updated to 1.28, made no difference.

1st HTC One X - S/N: HT23 - Made in Taiwan - Update Sat 21st April @ 12:52am -

• Screen is constantly flickering now.

2nd HTC One X - S/N: HT23 - Made in Taiwan - Update Sat 21st April @ 1:43am -

• Updated to 1.28, running flawlessly. But screen is still Yellow. An Update can't fix that.

2nd HTC One X - S/N: HT23 - Made in Taiwan - Update Sat 21st April @ 5:57am -

• When booting, the screen changes colour and goes more Yellow! Everything washes out.
  
  Log End - Sat 27th April

So, I gave up, and sent them both back to Amazon. After this, I tried 11 phones in store (Carphone Wearhouse) for my Brother, until we found a working faultless phone - or so I thought.

Every phone I tried had similar faults, including an internet cut off issue, and a network cut off issue. Some had dead pixels too.
And guess what, the phone my brother got, eventually inherited faults, including, what I call, Phantom Touch Screen Syndrome, where the screen is randomly registering random presses on the screen, rapidly, and causing havoc. It's like Sonic the Hedgehog is using the phone at hyper speed. The screen started to flicker on greys too, the Wifi hardware fault also kicked in and the signal kept dropping too. This all happened about the beginning of August.

I'm glad that after a few months, the hardware and software issues have finally been acknowledged. It's sad that HTC would lie outright about it all. I'm glad we have been proven right though.

You are taking a huge risk buying this phone, and I would recommend against it, and settle for the HTC One S or the Samsung Galaxy S3 if you want a compromise. HTC will play us for stupid pretending they don't know about it, because they have a reputation to keep and don't want it damaged. It's a business game, and many company's do it.

Would really appreciate if you could click Thanks since I'm new to posting here, help me get started. I've been using the forum for more than a year though.

DM

 

[Zinu]

My One X has a few issues too, but gladly not something that's really show-stopping. Just some screen flickering, a small scratch on the outer ring of the camera lens and a not-so-awesome battery (3,5hrs screen time is my max, with hardly any syncing going on). I got it on the 4th of april.

I'm thinking of replacing it, but in due time. In a few weeks the production process will be more mature, so all small manufacturing errors that can happen now will be fixed.

 

[Delusphere]

My One X has a few issues too, but gladly not something that's really show-stopping. Just some screen flickering, a small scratch on the outer ring of the camera lens and a not-so-awesome battery (3,5hrs screen time is my max, with hardly any syncing going on). I got it on the 4th of april.

I'm thinking of replacing it, but in due time. In a few weeks the production process will be more mature, so all small manufacturing errors that can happen now will be fixed.

Get it replaced or a refund. You'll have to live with the issues that will only worsen no doubt over time.

 

[fekle]

Yep, my replacement I got today is also much better as my first one, in the same way like yours

Seems to be sth like a new Revision?

 

[Delusphere]

Yep, my replacement I got today is also much better as my first one, in the same way like yours

Seems to be sth like a new Revision?

Does your screen have a yellow tinge?

 

[Zinu]

Get it replaced or a refund. You'll have to live with the issues that will only worsen no doubt over time.

Looking at how disturbing I currently find this, I don't need a replacement. I can live with it right now. As I said, maybe in about 4-6 weeks, when the device should be completely hardware-bug free in the production process. I am still reading too many stories of people getting new devices with the same or new hardware issues, sometimes even worse than they had on their first device.

 

[leaston]

I got my 1st replacement HOX yesterday and have had some time to spend playing with it and reinstalling various apps. Here's my thoughts:

On the first boot after charging, I was notified of the new OTA update, which I installed immediately. This brings it up to version 1.28.401.9, which I assume is the same one everyone is being sent OTA.

The screen fit is MUCH better! I sent mine back because the screen was poorly fitted along the top and left side and a particle of dust appeared under the glass after only a week. On the replacement, I can report no easily visible gaps around the screen and it looks to be fitted uniformly all the way around.

This is an odd one. The original HOX had a very smooth, silky feel to the screen and it never picked up a single fingerprint in the week or so I had it. The replacement screen doesn't feel quite as smooth and is definitely picking up prints. I can't give a reason for that, but it's very noticeable.

The replacement gets hotter than the original. I expect it to heat up when playing games anyway with a quad core, but this one is getting quite a lot warmer than the one I had before. Interestingly, it heats up much more when I'm using it while it's charging (via USB or mains). Why would that be?

Images look just as good as they did, with exceptionally bright and even whites all over the screen on startup and everything is crisp and clear in use. No complaints at all with this.

General performance is as snappy as I've come to expect and the apps I've played with do work just as well on this new version.

I haven't tried a few features yet, such as GPS, bluetooth or the camera and will edit this post if there's anything else worth mentioning as I use the phone more.

All in all, I'm very happy so far.

 

[hamdir]

I figured I'd start a thread for people to post build differences in their replacement devices, and to log wither the devices stay in good health after usage and time.

I just got a replacement HTC One X from Amazon today, and I can confirm, there are differences between both of them.


1st HTC One X -

• The screen is clear and white.
• Flickering in Recent Apps screen, anything dulled in the background, anything Grey - #808080.
• Battery dies within 20-30 mins of casual use.
• Battery takes 2-3 hours to charge from near 15% or less.
• Signal randomly stops, and comes on and is unpredictable.

2nd HTC One X -

• The screen is Yellow, like a more warm tone, like the warm setting you get on some HDTVs.
• There is no flickering at all.
• Colors are not as good.
• Battery is lasting MUCH longer, full day casual use, isn't dying within 20-30 mins of use.
• Battery is charging MUCH faster, compared to waiting 2-3 hours, from 15% or less.
• Signal never randomly stops and restarts.

2nd HTC One X - Update @ 8:10pm -

• The Yellow screen and clear white screen is caused, apparently, because HTC use two different manufacturers to make the screens. Yellow screen is made by Sharp, and the clear white one is made by Acer which also has better colors than Sharp's version.

1st HTC One X - Update @ 2:38am -

• Updated to 1.28, made no difference.

I'll keep you posted on how my new One X is performing regularly. I'll update the Post if I find anything new.

Click Thanks if I helped a little; if this has helped you guys see differences between replacement devices. I've been here over a year, but never really posted haha.

This is different from the 'Returns and Replacements Thread' as this is a Log with a little more detail, and I currently have two phones to compare together.

serials of your old and new? HT24 or HT23?

 

[SartoriXX]

My first one had the clear bright screen with nice even whites too, but it had a screen fit issue, slightly lifted on bottom right and a yellow dot.

Second one seems a great fit but a softer image with a definite yellow tint to it. Interesting to read about the screen differences. Both phones are 23's made in Taiwan.

Interesting to see about the OTA as well, sadly as mine is Three branded I guess it will take longer to get to me.

Not sure what to do on my second phone, not loving this screen as much as the first.

 

[voigty]

1st one x white ht23 no flicker but some banding and very bad ripple corruption under touch pressure.

2nd one x white ht23 updated 1.28 no screen flicker sometimes abit laggy going through menu's, left hand side of the screen has ripple effect under moderate touch pressure along the side of the screen when crimped between thumb and finger.

will report back next week when I recieve third replacment.

 

[lawrence750]

Fyi I got a ht24 with flickering on screen and a dead pixel

Sent from my HTC One X using XDA

 

[Fokas.]

anyone else's one x have a dual notification led? e.g it shines through two of the dots vertically

 

[snowwhite007]

Am i right in saying handsets made in china and not tiawan are better quality?

Mod Or Die

 

[SartoriXX]

Am i right in saying handsets made in china and not tiawan are better quality?

Mod Or Die

Both of mine have been Taiwan so far and both have had issues, Three are considering sending me a third after I was told on the phone that if I have problems with the 2nd phone I need to tell them within 24 hours or it will need to be sent for repair. I phoned them in 2 or 3 hours and they said it has to go for repair so arguing the point, they are getting back to me on Monday.

Edit: Forgot to add, first phone had a bright clear, pure white screen. 2nd is dull, not as sharp, slightly grainy and yellow tint to everything.

 

[leaston]

Both of mine have been Taiwan so far and both have had issues, Three are considering sending me a third after I was told on the phone that if I have problems with the 2nd phone I need to tell them within 24 hours or it will need to be sent for repair. I phoned them in 2 or 3 hours and they said it has to go for repair so arguing the point, they are getting back to me on Monday

Check your rights with this one. I'm not sure how it applies to mobiles, but consumer law in the UK is very clear about returning faulty products. The law for most goods is that if the item is returned due to being faulty within a "reasonable" time after purchase, then it's the consumer who has the right to choose between a refund, exchange or replacement, not the vendor. Double check that 3UK are allowed to force the issue and make you wait for a repair.

 

[Delusphere]

serials of your old and new? HT24 or HT23?

Both are HT23. I updated the thread. Both made in Taiwan.

 

[mickfitz]

These problems are all to common to the Taiwan built units.
4 friends and myself have sh23 built phones and not one build issue. Just a random crash here and there.

Try getting a Chinese unit.

Sent from my HTC One X using xda premium

 

[Delusphere]

Gave up with this phone. Getting a refund for it. My last idea is to port the ROM of the current working one to the flickering one with the good screen and see if it does anything. But I doubt it will. Plus, I'd void my warranty. I Love and Hate this phone...
I'll wait 2 months until the phone is fully working. They clearly released it too early and never finished it.

 

[vanngoh]

I have 2 HOX and both are sh23. And one screen is white and the other one is yellow.

 

[Sentinel196]

I had a similar experience in Australia with Allphones Optus branded stock. I went through 9 handsets (7 in store and owned 2) and all had issues including dead pixels, yellow spots and screen flicker.

I have just ordered a replacement from Mobicity from Singapore. hopefully I'll have more luck with this one.