UPDATE: WORKING 2013.11 Dock

[devilsaces]

After returning 4 docks with a date of 2013.10 I finally received a dock with the date of 2013.11. Should I be happy or pissed that I didn't receive a dock dated 2013.12? I heard the November docks fixed the hinge problem but there might be a battery problem with this version. Can anyone confirm this or if there are other problems? I'm going to do extensive testing in the mean time. Thanks.

UPDATE LINK

 

[brianhill1980]

I'd be surprised if there were 2013.12 dock out there.

Sent from my HTC One using Tapatalk

 

[devilsaces]

I'd be surprised if there were 2013.12 dock out there.

Sent from my HTC One using Tapatalk

Before ASUS starting denying that the 2013.09 and 2013.10 builds were defective, a few people claimed that ASUS confirmed those builds were defective and that the 2013.11 and 2013.12 builds fixed the problem. I haven't heard anyone receiving 2013.12 so i'm not sure they exist either.

But anyway, I fully charged the tablet and dock to 100% each and now I'm going to see if there are any problems as the battery drains. Interestingly it seems that both the tablet and dock are draining at the same time. Currently the tablet is at 96% and the dock is at 98%. I don't remember it doing that with the orginal dock. The charge light on the tablet used to be on as if the dock was charging the tablet. There are no lights currently on but it may be too soon for any conclusions.

 

[brianhill1980]

Are both the tablet and the dock updated to the newest available firmware?

Sent from my HTC One using Tapatalk

 

[david31262]

So how is the dock connection to the tablet? Does it feel like there is less play? Any Disconnects? Where did you purchase it?
(Amazon just put the dock back on "Defect/Hold".)

Thanks for posting your results.

 

[devilsaces]

So how is the dock connection to the tablet? Does it feel like there is less play? Any Disconnects? Where did you purchase it?
(Amazon just put the dock back on "Defect/Hold".)

Thanks for posting your results.

Yes the first thing I did was update the firmware. I bought the dock from Amazon. Here is my review on Amazon with everything I went through with returns: Review

The connection feels much tighter. I can't make it disconnect by adjusting the tablet angle. I inserted an SD card in the tablet for an easy test with disconnects because it prepares the card whenever you insert it or when it reconnects. The only time I notice the SD card re-preparing is when the tablet is in the closed position and then opened.

As for the battery issue: I jumped the gun when I said the tablet and dock depleted at the same time. The dock depleted to 98% then stopped. The tablet continued to deplete up to around 60% (ish) at that point the charging light went on the tablet and the dock started to charge the tablet. Tablet made it up to about 88% as the dock completely drained to point where I could not use it anymore. Disconnecting the dock and reconnecting it for some reason returned 7% but still continued to deplete.

This sounds like a software issue that a firmware update could fix. Someone else said that disconnecting and reconnecting the dock when the dock starts to charge the tablet will allow the tablet to drain further before the dock kicks in.

What needs to happen is the tablet needs to provide power to the keyboard when it is drained or the dock needs to stop charging the tablet when it is low on power, allowing the dock to still be usable.

 

[david31262]

Battery Issue: Wow step forward / step back. The dock is now just mostly useless (assuming it drains after the first few hours of use).

Thanks for the update.

I'm surprised the dock charges any differently between the older and the 2013.11 versions. Hopefully, they can fix this one in the firmware. It might be worth an E-Mail or call to Asus to see how they want to explain this one.

 

[numinex]

I have 2013.11 edition, I bought tablet from local shop (Czech Republic) 2 weeks ago. My dock have only one problem, in specific angel keyboard doesn't work.. so I have to "open it" more / less. (I will try to change keyboard) But other things seems OK

Sent from my K00C using XDA Premium HD app

 

[devilsaces]

Battery Issue: Wow step forward / step back. The dock is now just mostly useless (assuming it drains after the first few hours of use).

Thanks for the update.

I'm surprised the dock charges any differently between the older and the 2013.11 versions. Hopefully, they can fix this one in the firmware. It might be worth an E-Mail or call to Asus to see how they want to explain this one.

I'm not 100% sure it did. Maybe since we had to always reconnect the dock with the 2013.10 version we never noticed it since undocking the tablet allows the tablet to drain a little further. Unless the dock/tablet was completely still I was never able to go a whole batter cycle with the old dock without it disconnecting.

I'll let someone else contact ASUS. I'm tired of their terrible customer service. Especially since they lied to me about the defective dock.

 

[sbdags]

I'm not 100% sure it did. Maybe since we had to always reconnect the dock with the 2013.10 version we never noticed it since undocking the tablet allows the tablet to drain a little further. Unless the dock/tablet was completely still I was never able to go a whole batter cycle with the old dock without it disconnecting.

I'll let someone else contact ASUS. I'm tired of their terrible customer service. Especially since they lied to me about the defective dock.

I have filled in their customer service feedback with poor all over the ratings. Let's see if I hear back from them. I doubt it. I did laugh at their claim that they are aiming to become the best customer focussed company in the business

 

[berndblb]

I have filled in their customer service feedback with poor all over the ratings. Let's see if I hear back from them. I doubt it. I did laugh at their claim that they are aiming to become the best customer focussed company in the business

Well saying they're "aiming" does imply they're not even close yet, doesn't it? At least that's honest! LOL

Sent from my K00C using Tapatalk

 

[devilsaces]

I might consider returning both the tablet and dock and get a Dell venue 11. I'm very disappointed in the build quality and customer support from Asus. I started noticing flickering on the screen and black boxes in Chrome as well. It hasn't been as bad as what some other users have experienced but it was enough to really piss me off.

Sent from my Droid DNA.

 

[devilsaces]

Dock Works!!!!

OK very interesting update. The first time, when both dock and tablet were at 100%, the dock began to charge the tablet once it reached about 70%. Then when the dock was depleated, the keyboad did not work anymore. I also said when I undocked it and reconnected the keyboard had 7% left for some reason and continued to work. I just assumed it would stop working again as it drained. So I charged it all back up and ran the tablet for a little last night. Reached 70%, dock started charging the tablet and after the dock depleated to about 75%, I shut off the tablet for the night. I did not however plug it in. I noticed the dock was still charging the tablet so I assumed he dock would be dead the next morning. I didn't turn on the tablet untill now, (doing a ton of research at work on the dell venue.) I turned on the tablet and noticed the dock was at 0% BUT it is still working. I'm typing all of this right now using the dock and its at 0%. I don't know why it stoped working when it reached 0 yesterday but this is great news.

My new experiment will be to start all over again at 100%,, let the dock deplete, see if it stops working again and if it does, undock and redock to see if it continues to work. If not maybe just a reset will let it work again at 0%. If this is the case then I would consider the tablet not defective with the 2013.11 batch. The black squares I only noticed once in Chrome. I'm going to monitor the flickering. These issues have nothing to do with the dock.

 

[MSIOCGenie]

I've got the flickering and black boxes in chrome on both my S4 and HTC One, so I don't think that issue is the transformers fault.

Sent from my HTC One using Tapatalk

 

[sbdags]

I've got the flickering and black boxes in chrome on both my S4 and HTC One, so I don't think that issue is the transformers fault.

Sent from my HTC One using Tapatalk

Chrome sucks on my Nexus 5 as well. It's an all round bad browser on Android. Shame.

 

[devilsaces]

Chrome sucks on my Nexus 5 as well. It's an all round bad browser on Android. Shame.

I've got the flickering and black boxes in chrome on both my S4 and HTC One, so I don't think that issue is the transformers fault.

Yeah it is a shame. I like the fact that the bookmarks sycs across all my devices, Home, work, phone, tablet. But it does seem a little buggy on my tablets. I'm glad those issues are not specific to the TF701.

Unless I find any other major problem between now and the end of the month, I guess i'm not going to return this unit for a different tablet. I'll finally be able to root this sucker and install your ROM sbdags. BTW, thanks for that. This is the longest I had an android device, since my first android phone, that I didn't root. Didn't want to mess with anything in case I had to return it.

 

[devilsaces]

So it is confirmed, if the dock stops working after its battery is depleted all you have to do is undock it once and reconnect and it should continue to work.

 

[Jana.Velvet]

Hi Guys,
some of these problems are already discussed here http://forum.xda-developers.com/showthread.php?t=2530069
Some people (including me) confirm the black squares in Chrome disappear after FW update or hard reset.

 

[pelago]

So it is confirmed, if the dock stops working after its battery is depleted all you have to do is undock it once and reconnect and it should continue to work.

Thanks for the update. It doesn't seem quite right though - when the dock battery depletes you should still be able to type without undocking/redocking, in my mind at least. Can owners of previous Transformers (TF101, TF300, TF700) confirm how their docks behave when the dock battery depletes?

 

[mikesull]

Doesn't the dock need power to run?

Thanks for the update. It doesn't seem quite right though - when the dock battery depletes you should still be able to type without undocking/redocking, in my mind at least. Can owners of previous Transformers (TF101, TF300, TF700) confirm how their docks behave when the dock battery depletes?