Upgraded B2017G from 6.0.1 to 7.1.1, calling broken, not sure what to do...

Yoqui

Member
Jul 3, 2012
26
0
0
Kitchener, ON
So I've had this phone for a few months but thanks to the mess with the US I wasn't able to get the Nougat update from ZTE's servers through the Gold's System Update. I later found a Nougat image on ZTE's support page, put it on an empty SD card and installed it from Settings>System Update. That went fine. I rebooted, did the setup, installed a few apps and everything seemed great until I tried to make a phone call. The display sits on 'Dialing...' for about 20 seconds with no ringing sound and then the call drops, followed by the signal bars going hollow and a message that I have left my Home network. After 10-20 seconds the signal meter returns to normal and I'm on my Home network again. Calling out aside, SMS works fine and 4G works fine.

Rebooting does nothing, re-seating the sim does nothing and factory resets do nothing. When I go to Phone>Settings>Call Settings>Carrier Settings>Additional Settings a pop-up says "Reading settings..." and then after about 20 seconds I get "Network or Sim card error" and the Data Roaming warning (mentioned above) appears in the Notifications bar. Just trying to get that information off of the card breaks my data connection. I called my carrier and they confirm my account is in order and everything is fine on their end. When I put the sim back into my old phone it works properly and I can make calls and browse, etc. Going to the same >Additional Settings on my old phone, it loads up without the "Network or Sim card error" message. This all seems like a very specific error, that trying to pull my connection or account information from the sim is breaking my connection and causing outgoing calls to crash. This never happened on the Gold under 6.0.1.

In case it's important, I have a 7 Mini Gold but the 7 Mini Gold page does not have an update image on it. I used the update image from the 7 Mini page. I figured the lack of an image on the Gold's support page was an oversight rather than the Gold being so different that it needs its own separate updates. I hope I didn't get that wrong.

Unless someone has some insight into fixing this as-is, right now I think I have to either rollback Nougat (except I haven't found an image of 6.0.1 yet) or install Lineage OS. I think I have all the files I need to flash Lineage, using Tulip from here and the directions found here and the image found here. All comments, even just speculation, are welcome. :)
 
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pizzaboy192

Senior Member
Sep 15, 2010
387
123
0
Plymouth, MN, USA
What carrier are you on? Do you have the right APN settings? I've had similar on T-Mobile when I'm in a Band12\VoLTE market with a non-VOLTE device. I can get LTE data without issues but the device would not call out because it could not see an active voice network.
 

Yoqui

Member
Jul 3, 2012
26
0
0
Kitchener, ON
What carrier are you on? Do you have the right APN settings? I've had similar on T-Mobile when I'm in a Band12\VoLTE market with a non-VOLTE device. I can get LTE data without issues but the device would not call out because it could not see an active voice network.
Freedom mobile (Canada).
APN settings match what is listed on their site.
Freedom doesn't appear to offer VoLTE. The problem happens whether VoLTE is switched on or off.
 

donev_go

Member
May 13, 2012
23
7
0
I have a similar problem with a UK model. It doesn't give me the roaming pop up but the rest of the symptoms are the same. Calls drop immediately and calling my number from another phone returns busy signal. The network type preference doesn't work as well. It stays on 4g/3g/2g auto no matter what I select. I think mine is like this because I tinkered with the service menu but I am not sure. On another thread someone suggested to erase modemst 1 and modemst2 partitions in fastboot mode but I can't make it connect in fastboot plus someone said that erase command is blocked. I'm looking for a stock firmware image to re-flash it but it's nowhere to be found... :(
UPDATE: I've managed to erase the modem partitions with twrp and adb shell but it didn't help. network type preference works now but the phone doesn't connect to the network at all. :(
 
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Yoqui

Member
Jul 3, 2012
26
0
0
Kitchener, ON
After taking a long break from fighting with the Mini I dove back in today. I was able to back-up boot and recovery and then flash twrp recovery. After the phone was stuck on the blue ZTE logo when I tried to start it. I flashed the B12 noverity boot image and now it boots normally. SMS is still fine and calls still drop without connecting, briefly kicking the phone to roaming. While I nosed around in the settings again and compared them to my working phone I noticed something that I'd dismissed before. Under Available Networks everything has "null" beside it. "Null" doesn't show at all in that section when using the same SIM in my other phone.



I call this a clue. Why I try to Google it I get articles about troubleshooting null SIM cards. I also found this stackoverflow thread and this comment:
https://stackoverflow.com/questions...k-is-on-or-available-or-not-on-android-device
in none of the code above i see a check for whether getNetworkInfo() returned null, which happens according to the docs when the requested network type is not supported.
This is probably a different kind of null than the one in my screenshot, but it makes me wonder. Are there any apps on either F-droid or Play that people would recommend that might report what is happening when the phone tries to connect to a tower to make a call?


I'm looking for a stock firmware image to re-flash it but it's nowhere to be found... :(
This index has what looks like B2017G-EU images. Can you use them?
http://files.nwwn.com/android/axon7mini/
 

donev_go

Member
May 13, 2012
23
7
0
This index has what looks like B2017G-EU images. Can you use them?
http://files.nwwn.com/android/axon7mini/
I'll try them, they look legit. Nothing to lose at this point. My mini is not registering in any network (Emergency calls only). Erasing modemst1 and modemst2 deleted my IMEI and MEID. I've managed to rewrite the IMEI but not the MEID. Flashing a custom rom didn't fix it. The phone is not bricked though so there is hope. I can still use ADB and EDL. There is a way to get the phone in deepflash mode even but I have nothing to flash on it so I haven't tried that yet.

PS: I've emailed ZTE and they are not responding. I think they are seizing support completely.
 
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